Viva Senior Living

The community gave us a very good story on what we could expect if we moved in. unfortunately, we did not get it when they sold us. Communication is not a priority and we can not get returned calls or basic info about our loved one. The staffing level is not good and they are not receptive to feedback.

Funny - only the 5 star reviews seem to be published. Let’s see how long this one stays up. After not quite 3 months of considerable monitoring of a patient, it has become apparent that much, but not all, of the actual staff watching over the patients is woefully inadequate or undertrained or just plain apathetic. Their intent seems to be to turn people into vegetables, so there is little actual effort expended, giving them time to group chat and/or spend hours on their cellphones! Their program —anytime someone gives them any grief, or might actually require “care” turns out to be something they DON’T provide, instead sending the patient out to a psychiatric facility, at the patients expense, to turn them into the vegetables.

I loved this place when I first placed my dad. It was 'down home' and homey. Two years later, half the the staff has left and apparently there's a new director who I have yet to meet. The staff who are there are over-worked and tired. There are few familiar faces and I'm not sure the care is very good. Recently my dad, who's in the memory care/Reflections unit became verbally ugly. I received a call. A psych dr evaluated him WITHOUT my permission and prescribed him meds WITHOUT my permission. Today when I visited, he had sores on his arms and no one knew why. There were no shirts in his closet and again, no one knew why. I got there early today to go to church with him (that's held inside Greenfield) - no one came down to get the Reflections residents. Maybe because there were only 3 people working in the Reflections Unit???? I escorted 4 Reflections residents upstairs. What would've happened had I not been there? Additionally, there used to be decorations upstairs in the Reflections unit - no more. Its bare walls. Ugly bare walls. Terribly disappointed and researching other places for my dad. This place has gone from hero to zero.

Assisted living means assistance . It does not matter if the provider thinks the senior can do something on their own they are there to provide assistance and that is what we paying-for. Very tired of working with these individuals!

Very disappointed and looking for another home for my Mom. Pricing is unfair and food choices have appearance of frozen TV dinners. Fish dinner with no lemon, tartar sauce or ketchup is unacceptable. I also received abill from one of their assocaited medical vendors wanting payment for flue shots. I could have gotten those for free but with mother was talked into accepting the offer. It cost her $60.00. thats bull

No follow-thru. See staff seem complacent. You must oversee to ensure care is provided as promised.

Think it's probably a totally different staff now . The facility is beautiful . Shame they never got their act together. It was a good location for me.

Mom was at Viva for a little over a month before we were told we had 7 days to find her someplace else because she was a liability. [name removed] visited mom at the nursing home and knew she couldn't get out of bed or walk by herself. He was aware of the care she needed but said he had good staff and they could take care of her; that they were very persuasive. Well they were not. Mom refused to get out of bed and consequently developed a very bad bedsore. She is in the hospital with a wound vac and very strong antibiotics. Very disappointed in Viva.

Not enough staffing, rooms were not be cleaned, residents were not being changed. When I brought it to their attention changes were made for a few days and then went right back to the same behavior.

This is an assisted living facility. We misunderstood and thought when they said they could continue the care as the disease progressed that they could assist in moving the patient from their bed. PT was not started after several weeks following the approval being signed. The podiatrist that treated her was not participating with Medicare Advantage so the bill was completely out of pocket.

Disappointed after moving in due to the inability to be a little flexible and refusing to share information.

They do not know how to care for people who are a level 5.I would recommend A Place for Mom, but not where my mom was.

The staff changeover was to frequent and employees that were originally there were great. Clothes were missing and he was wearing other people's clothes at times when we went in. Lost 2 pairs of prescription glasses while he was there. For his one year anniversary they upped his cost by [fee removed]. When we first placed my father there we enjoyed the staff and amenities. When a new company came in almost everyone that was there had been replaced or left. We are glad to have my father out of that facility.

I will never send another family member there. Worst experience

When we arrived the room was under construction and very dirty. The staff would say they would be back with medication and then not show up. The place was too expensive. The staff was somewhat friendly but never followed through with what they said they were going to provide. The food was adequate but often late and not what was on the menu (and sometimes cold). Management was dishonest with regard to pricing (and services) and once we removed our mother I kept getting bills for time after we were no longer using the facility. In other words, these bills were for a time when my mother was not in residence. The activities were okay. Socializing with other residents was the best part.

My mother doesn't like the facility except for the activities and therapy. It is an older facility than she was in previously. When it comes to the quality of care, the staff sometimes inconveniences her to get a shower. Our loved one complains consistently that the food and drinks are never hot. The activities are our loved ones favorite part. As for the value for cost, I guess it is ok. She had her own balcony at previous residence. But if I hadn't already paid the 3K fee and knew then what I know now. I never would hv moved her!

My loved one is currently a resident at Commonwealth Memory Care at Chesapeake and I visit her every week. The main problem that I have is other residents going into my loved one's room when she is not there. They take shoes, break things, come into her room at night. There seems to be lack of security for this being a Memory Care unit. Also, be aware that male and female residents are all together and the visitor that woke my loved one was a man. It was not good and my loved one was very alarmed by it. So was I! My loved one says that her food portions are small. She also has had more falls than when she was at my home. Needless to say, she will be checking out of Commonwealth Memory Care at Chesapeake soon.

It was not good care for my loved one. We picked this community, because they were so eager to help us and they seemed to care. I just want people to know if their loved one a is a level 5 care (high care) this is not the place for them.

The hands-on working staff was excellent. However, the administration is horrible. When my mom was getting released from rehab from a fall, she could no longer walk such that she required full mobility assistance- which Greenpoint is not licensed to provide. When I told them I was moving mom to [removed] (which is licensed for mobility assist) the Director got aggressive and upset. Since then Greenpoint has refused to provide any followup data to our Long Term Care insurance company such that we cannot process the claim. The vengeful Diretor is taking money out of our pocket. Very disappointed.

1. While most of the staff is kind, I don't they often utilize proven methods of dealing with dementia patients. Maybe more training is required. 2. Never saw the 'Sensory Spa' for agitated patients being used. It was always locked. 3. They keep everyone at the nurses station, and seem helpless to successfully control combative behavior. 4.They will lose all your loved one's clothing and shoes, maybe even if labeled. Better to take them home and launder yourself.