Village Park Senior Living

My wife and I moved into Village Park-Milton one month ago. The sales/pre-move experience was very pleasant and helpful. However, after the move in the real Village Park appeared. I am convinced ownership build a beautiful shell and then once in the real story emerges. I have been waiting four weeks for the technical (outsourced) staff to replace a faulty router (no one seems to manage this vendors). The support staff is fine, maybe understaffed (reaction time to calls for assistance is slow at times) but they get the job done. The amenities are acceptable but not great (Gym, outdoor pool). The achilles heel is the kitchen. The "specials" aren't, unless you order the specials the food delivery has taken 40 minutes. bottom line, the kitchen processes and food are almost unacceptable. The dining room is not vacuumed and open areas do not seem to be vacuumed daily. I can't tell if the issue is understaffing or profit!

The meals were fine, and lots of choices. Most of the food serving staff was incompetent. The care team had a mixture of very caring individuals, and unfortunately, very unprofessional individuals as well. If you had an emergency late at night, the staff would often not respond. One caregiver assigned to check high need individuals during the night, opened the room door, waved his hand, and left without even looking at the resident. We left Corso very disappointed.

Let me preface by saying: my expectations were not high based on my experiences in the past, but my love one's chose this facility. Village Park is on it's third Director since October and has staffing and money issues, which they should not for the cost. Their care is not consistent or what they advertise. If you really need care, this is not the place for you. We have to remind them and push them for the care. The residents are lovely and very nice. Staff turnover is high, so it is hard to judge.

The food is not consistent, it is great one day and bad the next. The rooms are excellent, they are nice, spacious and secure. However, at the moment due to the high turnover rate we would not recommend this community.

Maintenance and communication issues have been ongoing. Overall , our Mother is happy there.

This place was ok, but the apartment layouts are not good. They have wasted space in the 'kitchen' area that should be devoted to floor space in the sitting room. This holds true for both the one bedroom and studio models.

Beautiful. Clean. Warm. Friendly. I loved the architecture and floor plans. Dining areas were nice and well thought out. I like the workout room - but are 2 treadmills enough? Cons: location - my parents feel it’s a bit too far from Clairmont Rd where their church is and too far from Gwinnett Medical and their doctors. Not very scenic. My mom loves gardens and trees - if you stand outside the bungalow and cottages, you can hear the GA 400 traffic wizzing by on the other side of a thin boundary of trees!

It's still a construction site; looks like it will be a very nice facility, but it is sandwiched between the highway and a major road, with no additional acreage for trails or nature. Layouts/floor plans seem well thought out, but square footage maxes out at 1400 for villas.

Very nice complex. Very small apts.

The overall experience is good, however the sales staff and the medical staff are not always on the same page. Be careful with your loved one if they need anything more than basic care. The facility is not designed for anything more, and the staff is not trained to handle any more than basic care. Contact the regional nurse in charge of the facility and advise them of medical conditions, and there should be a better advice on whether the facility can care for your loved one.

Rooms and infrastructure are not set up for people in wheelchairs. Their fees are excessive for the quality of services received. Activities for residents are infrequent and unengaging, shuttle service and scheduling is horrendous and routinely causes residents to be late for appointments or wait hours for pick up afterwards, CNA response time is excessive between 30 min to 1 hour. Overall the whole place was all sizzle, no substance. I would not recommend this place to anyone.

Village Park is a very nice and upscale place. Their Admin/management is very nice but totally unresponsive. Dad was their a week before the nursing staff was informed. Their was no on-board training, no one instructed us on entry/exit rules. We met with the director because no one would check on dad during the night for 2 weeks. To anything done my brother has to go in person. Since in out of town, this makes me very uncomfortable.

They have sold to a different company and are now a 55 and older place. They do not offer meals, activities or transportation now. I would not recommend. The apartments are okay but the outside needs a lot of work. It's hard to have repairs done.

Corso is beautiful on the outside but lacking in service on the inside. On my first day I fell and waited 45 minutes for help getting up off the floor. Also the first day someone brought me a tray of my medications which I was not signed up for. in closer inspection they were not even my medications. Dining room service was often slow due to excessive turnover of staff. They did, however, have a beautifully equipped wellness center and well staffed therapy staff They had a separate cafe as an alternate dining option as well as an ice cream and pastry shop. Additionally they ha a very nice theatre . caregivers were not anxious to help with showers and were usually on personal phone calls when the should have been more attentive. to the person they were supposed to be helping . If staffing would be properly trained (or just trained at all)) it could be an outstanding facility. it’s mixed living (independent and assisted).Independent residents would probably feel differently.

This place looks nice and all the staff are nice, but I suspect that the parent company is sucking the lifeblood out of the place. The staff are probably underpaid and therefore there's a high turnover. The food is hit or miss and subpar and I would worry for the health of any senior person living there eating the food there. Seniors are the most vulnerable and need a healthy diet and fresh vegetables and fruits are just not as available to see, and you can't eat there as a guest you have to eat in the "bistro" area. They obviously don't want strangers seeing how poorly run the dining hall is. I blame the parent company for this. They need to hire and pay dining hall staff and work on improving the quality of the food service. The staff are all wonderful hard working people but they don't get the support they need to take care of the people there.

Unfortunately they have serious issues with staffing. The offering does not match the advertising. We are working through it. We do love the location

They sold us on Village Park of Alpharetta being optimal for Assisted Living because of the integration with Independent Living, but there is a huge lack of support for those in Assisted Living units. The Assisted Living add-ons, like medication management, are inconsistently administered and are not tailored to the individual needs of each resident, which is a huge issue when you have a loved one with a condition like dementia. They are short staffed and I'm surprised at how little they pay the support staff taking care of the residents, especially considering how much it costs to live there. There is also a huge issue with communication between staff as well as with the POA/caregiver for Assisted Living residents. I spend so much time tracking people down to understand what is going on. The staff acts like my inquiries are an inconvenience to them and that I'm asking for too much, when my main asks are for them to do the tasks we're paying for. We're considering moving my loved one after just a short time at this community because of how detrimental it has already been to their health. This is essentially an apartment complex. I would not recommend Village Park of Alpharetta to someone in Assisted Living or Memory Care, or to someone who will potentially need these in the future.

It was great as an independent living facility - but once my mother need extra help, they failed. I saved pictures of the dust and mold that has accumulated in her apartment (she has macular degeneration and couldn’t see it herself) - a caregiver actually made her come to the hallway at midnight to take her medicines (after being released from the hospital) because the caregiver was afraid of her cat ……. So many stories - had to move her home because I couldn’t trust them anymore- corporate spends more time on Alpharetta than Peachtree Corners. Too many other options in the area ! .

This community was understaffed My loved one did not get to participate in the activities but the clander looked really full with things for them to do. The community is pretty, and the apartments are pretty but they are understaffed and not ready to call themselves an assisted living community. If you want to live independent then this is the place but for this amount of money and the care that is missing it is not it.

My father was admitted into Brookdale rehab . While he was functional, he was weak and needed assistance. I was amazed at this facility and not in a good way. The building itself is worn and showing age. The lighting is absolutely depressing, the walls need new paint and the overall atmosphere will do nothing for a patient's spirits. While my father benefitted from his physical therapy there , the rest of the experience was not good at all. I was constantly having to call directly to the nurse's station for basic things like taking him to the bathroom, helping him get dressed etc..... There is no communication whatsoever. Never once talked to the doctor even though I repeatedly asked for doctor to call and update me. I was FINALLY able to get my father BACK to the hospital after repeated pleas. And once he was admitted back to the hospital, the social worker at Brookdale called me to discuss his care plan & had absolutely no idea that he had been readmitted to hospital.