Vantage Senior Care

The staff at Highpoint Residence of Quincy are great The housekeeping is weak. Communication with the family is mediocre. The move in process was great. The meals are adequate. I would suggest more off facility activities. I would not necessarily recommend this facility to others.

Apparently a lot of changes in this facility since no longer privately owned .. perhaps if patient is advanced memory care and the location is convenient for family I would say it could be considered, otherwise social aspects are terribly lacking for cognitive individuals and I would not recommend.

I have seen some improvements with my loved one, but I am concerned about the additional supplemental fees, rent raises and walking demands kept changing. The facility and staff are wonderful. On the other hand, corporation and administration constantly increase rent and fees. I picked this community, for the pricing, outdoor spaces and atmosphere. Pricing is the one thing that is changing constantly and sometimes invoicing can be confusing. Often, the balance sheets don't add up, and they don't send out corrected invoices when requested.

Bethany likewise was more of a retirement community. Unfortunately the staff did not seem well prepared for our visit and information was somewhat lacking. The facility seemed nice.

Our family had an in person tour with Ellen's Home South and overall it was a nice tour experience but what we were looking for, for our loved one we just did not think it was going to be the best fit.

The 1st shift staff and manger are very good, but the rest are questionable. My mother ended up with a broke hip and no one knew when it happened. She is now in hospice care what little there is. She will die soon. Was it their fault we can't say. It is tough. There is definitely room for improvement has it looks great on the surface

My loved one was here during COVID. They have a great location and neighborhood. The health and wellness director was wonderful to work with. The was a company that took over and is cheeping out of the food. They really care about the residents. There is transportation for the residents to utilize and the driver is very nice to work with. All the staff are very caring towards the residents and families. They allowed pets. Loved the Yappy Hour!!! This allowed the residents to interact with families to be able to bring their dogs in to socialize with the residents. They even had cocktails available for the residents.

We toured with Ravenswood and it was not as large as some of the others we saw. It was a brand new facility and we were expecting it to be fresh and it did look new, but it just felt sterile to us. A lot of whites and greys and we just did not get that warm feeling that we were looking for. Also the parking here was very difficult which is something to think about if you will be visiting/have a lot of visitors.

New city was a nice community and huge. The staff were nice during the tour.

We are able to do an in person floor and due to the covid restrictions the experience was very limited. Our loved one would of moved in on the second floor but we were not allowed to go up to that floor, so the showed us a replica apartment on the first floor which was nice.

There's nothing attractive outside. The reception and common areas were nice and newly decorated. Was not impressed with the resident's apartments. Updating need to be done and apt. was small. A fresh coat of paint would've been nice.

A very nice facility with helpful staff. Has plenty of independent living style with some assisted living help.

It is a great community except for the food. The food is not good. The room sizes are huge. The layout of the community is good. They have a nice outdoor space. The staff is great, always, happy, and helpful. They have have been great during the Covid-19.

They have new owners. The place is nice. The environment is nice. But it needs some updating. The new administration does not help the residents. The activities are not for independent living. It is a transition right now. They have some remodeling planned. It is an excellent location. They do have transportation.

When the new management took over the food quality went down. The staffing went down as well when the the management changed. Rooms are good size. They have a good value for the neighborhood they are in and what you get for the money. The wellness/ activities director is doing the best she can with the Covid-19 virus. They are doing the best they can.The administrator has never returned my calls. They are not great with communication around working people hours.

Good social programs with several activities and outings- definitely the highlight. Residents complain about food (processed/pre made.) but this is improving gradually. Residents are nice and tend to welcome diversity. Nice facility. Look for increases in rent/care costs over your original quote. Our fees increased nearly 50% over the first two years.

Our tour was great. [name removed] was a good tour guide. We love the free parking for residents and visitors. You can walk from the parking lot to the Center while being inside for most of the walk by cutting through the Hospital and though a connecting walkway. It had nice classy remodeling. They are home to a variety of faiths. You can transition to Assisted living with out having to make a move to another location. Typical city views. We did decide on a place by the lake. A Place For Mom Senior Living Advisor [name removed] is a gem and so very awesome. I am so glad she helped us out so comprehensively.

Certain caregivers are not always respectful to the residents. Can be impatient and respond to simple requests in a disrespectful and rude manner. The staff do not appear to be overworked but quite the opposite. It seems as though there is no real supervision of the caregivers to avoid this kind of thing.

Very good

When I toured this community I didn't get any good vibe at all. It looked dirty and not put together at all. The director was not giving me her full attention she was on her phone back and forth with her son and that wasn't professional. I think my mom would've been ethnically challenged here. They put the assisted living people way down on the list. Needless to say we chose another place.