Tutera Senior Living and Healthcare

When I moved my mother there about three years ago, it was a good place. Unfortunately new management came in and everything went downhill from there. There was a constant turnover of staff, and staff members became hard to find. Residents in the memory care were often left unattended and without activities. My mother's hearing aids were lost and nobody wanted to take responsibility. I have since moved her to another facility where she is receiving plenty of attention and professional care.

Great place headed in the wrong direction! Since the Tuterra Group has taken it over, the prices have all gone up and the amenities are slowly but surely dwindling. It's too bad, because this place had a lot of potential. However, when it was taken over they switched out most all of the original staff (that was more like family to the residents than just employees) for a continually changing crew. This speaks volumes for how the management is treating them. I can only imagine. ***They no longer provide transportation for anyone who is wheelchair bound. This should be a definite consideration to newcomers!!!! If you have to call OATS or other transportation to do your REGULAR SHOPPING, not to mention doctor appointments, hair or nail appointments, you may as well live in a opulent brand new apartment in Johnson County with twice the amenities at a third of the monthly rent!!! There is no longer an in house bank or massage therapist available. There was live entertainment at dinner, a broad menu and family events on holidays as well as throughout the year, that's how Carnegie Village started. It is no longer worth the money! Yes, Carnegie Village is kept clean on the surface if you've come by for a tour. What you don't see is that the top management is blatantly rude to the residents. It really doesn't matter how clean it looks when you're dealing with bullies. More important are the hazards lurking just under the carpet! When residents have fallen due to bad flooring, and employees have been injured on the job they get bullied by the management to avoid a lawsuit. But, like Peaches says, "Try to take it to court, we have great lawyers". Since opening, the rent and fees have gone up exponentially. It's certainly not being spent on the employees, the building is deteriorating terribly, so it's not that, they are known around town for not paying their outstanding debts for services performed. However, the Tuterra family manages to squeeze in the two trips a year to California, and to Italy for a month. How slimy sleezy is that to take from our elders only lavish themselves? They should be ashamed.

It was such a Big mistake bring my mom to Bethany after her surgery. I found only a few of the staff really cared, most did not. Food was awful. Understaffed. Long time to come when calling for help. Very few are friendly. Don't put one of your loved ones here. Look around, they act like they care when you first come to look.

I had a terrible experience. When we first moved there, it was very nice, and they had wonderful staff. But they had an entire staff changeover, and it was just awful. That happened over a year ago. I just pulled my father out of there. It is a very bad place. The cleanliness in the main area was okay, but the cleaning in the rooms was horrible. When we moved, the furniture was so dusty that you could write your name in everything, and they had an ant problem, and we had to buy our own ant traps. The staff didn't even tell my father goodbye. We never had any confrontation with them, but they got angry when we said we were leaving. We had been there almost two years, and not one person said goodbye. They were more expensive than the baseline of where I am now. They didn't do well at all with care and attentiveness. They did give his medications on time, but I tried to up his care package, but I came in several mornings and found that he had slept in his clothes all night, nobody had come to help him get ready for bed. The activities director took him down to some at first, and he fell asleep, and she would tell me that he slept through it, and then not take him. They took him on a picnic, and they told me that he wasn't allowed to go on the outings anymore without a full time caregiver to go with him, because he needed help to use the bathroom. They fulfilled the base obligation, and would come in and yell that it was happy hour, but never went out of their way to include him. He would just be sleeping all day everyday. The food was terrible, a lot of times it was unrecognizable, I stopped eating there it was so bad. One day I went in there and he was sitting at the table and he hadn't had his lunch yet, and the gal told me he ate, and he hadn't eaten. They didn't pay attention to the residents and how they felt and what they said. I think their ratio of resident to caregiver is way out of line I don't think they have enough staff to take care of people. He fell one time recently and they didn't call me and tell me until the next day, they told me he just had a little bruise on his shoulder and his whole face was scraped up. I don't want people to get tricked into this. They told me over and over that they would get him in his pajamas at night. On my fathers 100th Birthday they did absolutely nothing, other than a balloon on his door that said Happy Birthday Harold....that's not his name, and never has been, and he had been there over a year at that time. He asked me "Who the heck is Harold?" This was just awful.

There were maybe two people that were friendly. The management is awful! I would not have anyone put their loved one there at all. They told me that she would have all these activities and they just didn't happen. Property went missing. I asked several times what was covered and they said there was only one thing I would have to furnish, but shortly after there was a whole list of things I needed to provide, sheets, towels, etc. They tried to get me to sign a lease saying that I would pay a whole year if we had to moved. They were not truthful, and basically called me a liar! It was literally awful. They just plain did not watch her. They charged 600 dollars to evaluate her, I didn't hear about this until I had already signed the papers.