Trinity Health Senior Communities

Great experience. All the staff were attentive and every concern was addressed promptly. From the front desk to day to day care I felt heard and felt confident mom would be safe. There were few glitches and those that occurred were resolved. Super peaceful environment.

All staff very friendly and helpful. Facility clean.

Overall my experience was a good one. Very caring and friendly staff, good food, good PT. Mercy circle was my first choice after my surgery experience and I'm happy to be able to get such great care. Thank you!

I would certainly (and have already) recommend SJV. I've had a great experience with the community. The interactions with staff are always pleasant and helpful. The common spaces are nice and always sparkling clean. My Mom's room is spacious and recently refurbished.

Excellent office people, they are great at answering questions. They have many events for residents to participate in, my Mom loves it there.

It has been good but challenging. My mom seems happy there but at [age removed} there is always something. She doesn't care for the new menus as they don't always have an option that she likes. But I give them a 5 because of [name removed], the resident liaison. The reason for the care services rating is that my mom is in the independent living area so there really is no care to rate. I would like to see them offer an ala cart menu for someone who doesn't care for the offerings of that meal. My mom doesn't like fancy stuff and so sometimes a simple offering like a hamburger, hot dogs, Mac and cheese as an alternative would make it more attractive for her to go to the dining room. She would enjoy scrambled eggs during the week for breakfast, but it is only offered on the Brunch days (Sundays and holidays). I am discouraged on the pricing because my mom has an allotment that they use for her meals. But when they don't offer something she will eat, then we just lost out on that and they do not give us any credit. For several months the dining room was closed on her floor. Their offering was that she could walk over to another building (not happening) or go up to another floor. Our option was to buy groceries so she could eat in her apartment. Because she would not go to either place, we lost out on the meal credit that she did not use. That ticked me off since this was their problem not ours. I feel that we should have received that credit toward her bill.

The memory care unit was amazing. I don't have much to draw from for the rest of the facility. I can tell you some of the residents living there seemed friendly and happy enough. If I were in the market for a facility to age in place and wanted to stay within the city they would be first on my list based on my experience- but that was 2 years ago so I'd have to do my research all over again. Make sure they stayed up to par in the meantime.

What has made The Oaks such a great experience so far is the overall quality of care, and I would recommend this community to other families based on the experience we have had so far.

Very happy with my mother's overall experience. [name removed] you have taken such good care of her. When your loved one becomes ill, it is nic to know there is a place you can trust that will take good care of them and that place is Mercy Circle! Kudos!

everyone was wonderful

a very caring atmosphere, friendly staff, and overall a wonderful experience for mom! God bless you all and thank you!

All 5s. I tried a couple of other methods including looking on my own and other referral services and A Place for Mom was so easy. I was sent 4-6 places via email. It was easy to determine what would work for us based on location, amenities and cost. We weren't sent any spam. We didn't receive numerous sales calls like other services gave us. My dad has a great community at an extremely affordable price. Couldn't be happier.

The service that I received was wonderful. Had a little issue initially but it was resolved. Overall I had a wonderful experience.

Some patients have their TVs up too loud at night when everyone is trying to sleep

Some patients have their TVs up too loud at night, when everyone else is trying to sleep.

The first give nights were rough! But after wards with the new mattress it was fine. Good food. Nice staff.

Ratings pretty much deserve my wonderful, pleased review!

I could not be more pleased with my mom's experience at Mercy Circle. The nurses and the CNS's were friendly, patient, and very attentive. The meals were always served hot, and the food was very good.

Poor communication toward the end

Excellent care and full attention to my stay at your 1st class facility. Your staff was outstanding in taking care of my needs, and for that I will be totally grateful. Thanks, again, for fine care and attention.