Transforming Age

I am moving my mom out of this place today. She is in the memory care unit, and her care has been very negligent. I would not recommend this place. The floor staff are not engaged with the residents, the directors do not return phone calls. My mother has been very poorly cared for here.

I am moving my mother out of this facility today. The staff are very rude and during the transfer process would not return calls to anyone involved in her care. The aides do not engage in patient care, but sit in the back room on their cell phone. Do not consider this place unless your loved one is completely independent.

Terrible place. Filed 2 claims with mn department of health. Be careful Management and nursing staff terrible as well as food. No consistent staff or management. Would never recommend anyone's love one to be there. Didn't give my family member correct medication for weeks and ordered hundreds of dollars of meds that they didn't administer. Moved my love one into a wonderful new facility and they were shocked with the over ordering and lack of administration of medication My family member endeded up in hospital because of lack of meds. So sad ....beware

Went to find help for my friend and found three helpers sitting and reading on there phones. Why were they not helping people that live there? They just leave people and not help people that need help.

They are very intolerant of Service Dogs!

The most aweful mgmt for a company that says the are NOT FOR PROFIT!!! Was told by their director. .these so-called residents are CONSUMERS!!!!absolute price gouging...overcharges for absolutely everything... it's an absolute joke of their description of this place...my mom has had filthy carpet...so called cleaning service...I've gone back in after the cleaning...floors filthy!...disgusting....originally had delivery tray for breakfast because my mom didnt want to have to dress for breakfast..now...they charge 124.00/ mo...cant even give nice dishware..."styrofoam"...for what she pays do you think having respect for their residence that they would make it enjoyable????!!! Pathetic....I could go on and on...its not right...

The Rivers is not the place to send your parent who needs memory care! My Dad who lives with my Mom who has dementia had a horrible experience living at the Rivers! The lack of care, response to emergency , medication mismanagement, poorly trained staff, lack of activities, amongst constant flu quarantines made this place a living hell for them. They were over charged for services they didn't even receive. We had to move them after 4 months.

I am a friend or relative of a current/past resident Nice building but that's it. Management has turned over 3 times in 4 years. More concerned on who does what then attending to needs of residents. When we needed assisted care for my family member it was terrible. Mistakes in meds , terribly long respond time to residents and horribly expense for services provided. Had to call everyday to make sure my family member got services for which we paid for..Revolving door in aids and nursing staff. Would not recommend this facility at all. We moved her to a new wonderful place with great staff.

Poor staffing especially the CNA, they should fire that scheduler she doesnt know what she is doing

Carelessness by nursing staff. Wrong meds given. Call system is a joke and tenants sit for hours. I would not recommend this place to anyone you love.

Run by greedy, careless administrators that cut corners,[removed] FL is run on the cheap: frazzled CNAs who staff the desk, help residents, do laundry, administer medication, serve meals and generally run the show with very little oversight. Many are immigrants doing the most difficult work for little pay. There's an on-site nurse, [name removed] (I'll get to him, later) and he's the only supervising health professional on site. He's there M-F from 7:00 am to 3:00 pm. Should you even utter the words, "do you know where I can find [name removed]?" you'll get a dismissive scoff from the staff, "who knows when he's here!" When I do find [removed], he's in his office doing paperwork. I have never seen him with a patient. Care issues that my family member ran into, while being "take care of" at Fred Lind: 1. They made no fewer than 6 documented medication errors. I also learned that one of these medications had NEVER been giving during the entire course of my relative's stay at Fred Lind, which was about a year. 2. My family member was twice given morphine, which I suspect (but cannot prove) was given to either incapacitate her to make her more manageable -- even though my family member made it very clear that she does not want to take pain medication. 3. My family member is on oxygen and has pulmonary issues. Aides tipped the diffuser on the oxygen machine, which pumped water into the tubing (can you say pneumonia?) and dripped into her nasal cannula. 4. When my family member developed a skin condition, we had an outside care agency providing wound care. The visiting nurse was very skilled, and recognized that the two wounds needed different treatment. One needed drying (silver powder) and the other needed moisture (antibacterial ointment). Fred Lind reversed the care and ended up [removed]. And of course, charged us an extra $60/month in wound care. 5. My family member fell out of bed and laid on the ground for 8 hours without anyone checking on her. She has arthritis and was unable to raise her arm high enough to reach the emergency cord. [name removed] shifted the blame to my family member, saying that she "lacks the judgement" to call for help and blamed her for "being confused." However, my family member said she called for help until she was hoarse, and this is an outrageous thing to say to an older person [removed] left on the floor all night. 6. [name removed]. The most anxious, strange individual I have ever met. I'm shocked that he's in geriatrics, because he catastrophizes and says things like the following, all mentioned when my family member was completely healthy, self-transferring and ambulatory: -"soon she'll be bed-ridden and unable to transfer herself" -"she's going to be totally incapacitated" -"she needs a wheelchair and transfers to everything; she can't walk" -"she weighs [weight] and it's a burden for our staff to help someone so heavy" Note: my family member is plump, but not exactly the half-ton man! We experienced a constant barrage of negative messages from [name removed] about how horrible our relative's health was, or how she was on the verge of dying, etc. We'd rush over to FL only to find her eating popcorn and watching the baseball game. Nonetheless, our family member, who uses a walker, had to be pushed everywhere in a wheelchair and wasn't allowed to go anywhere without being accompanied -- for a fee, of course. When we one day found our relative in bed and unresponsive, after seeing two back-to-back doses of morphine, which our relative always refuses, we had this sinking feeling (which again, we can't prove) that the medication was given to fulfill [name removed] prophecy and bully our relative out of the facility. 7. GREED. My relative ran out of assets and had to sell her house. As you might imagine, this is a process that takes time, and our family communicated with FL throughout. A week before the house closed, the Director, [removed], sent an [removed] message, accusing our family of elder financial abuse and Medicaid abuse (she's not even Medicaid eligible or on Medicaid). "That can be the only explanation for your failure to pay, and if you do not remit payment promptly, I will have to report you and have you investigated." I recognize that this is a lame-a** attempt to scare and threaten us into paying, but was harassing, slanderous and downright uncalled for. If I had more space in this review, I could go on and on. Bottom line: if you're thinking about moving your family member to Fred Lind, think twice!

Do not consider this facility. You put the well being of your loved ones at risk. Unsafe, unhealthy, staff turnover was shocking. Good staff leaves bad staff stay. Few of the management staff are worth anything. Out to make money and take all they can.

Tension amongst staff made working her miserable. Realization abounds.

The staff are unpredictable . Some care takers are abusive, rude and uncivil. Food is very unhealthly, high in calories, price gouging. My father suffered greatly having lived here.

Biggest mistake. Too many games and CYAs happening. Sad how residents are treated.

Regret having family stay there.

we had an awful experience with The Heathers, all was set for my Mother go go after all the leg work and phone calls only to get there with her and they say "we are not able to take her" with no adavance notice at all, which left our family in a very compromising positon and having to pay high price for in home health care. Bad business very unprofressional, not at all happy with The Heathers

Waterford Manor did not provided the close supervision of mom as promised. We had to withdraw her from this facility after only a couple of days.