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4.8
Review Score
1605 Evergreen Road, Wausau, WI 54403
They were the greatest people. They were exceptional with [name removed] until her passing. I couldn't have asked for anything better. The overall experience with Sylvan Crossings on Evergreen was excellent.
We see in each individual their grand potential to live a life of self-respect and integrity. We also strive to lessen your worry as we provide compassionate skilled care that brings a spirit of independence into the life of your loved one. Our priority is to provide the highest level of care...
5784 Chapel Valley Road, Madison, WI 53711
The people are really nice at this community. The staff are helpful. Mom likes the food and activities they offer. The community is clean and well maintained inside and out. This community is just the...
For family members, watching a loved one cope with the effects of Alzheimer's or other dementias can be difficult. We want to help. We conduct one-on-one counseling for families, as well as offer family training on redirection of their loved one, and can offer additional resources such as...
5475 Westshire Circle, Waunakee, WI 53597
There have been a lot of issues finding and maintaining staff just like everywhere else right now. They do their very best - but it has been a struggle. They are having a hard time finding an activities...
We see in each individual their grand potential to live a life of self-respect and integrity. In like manner we lessen your worry as we provide compassionate skilled care that brings a spirit of self-respect into the life of your loved one. We take our responsibilities seriously at Sylvan...
100 N. Green Avenue, Stevens Point, WI 54481
The staff is very patient and gentle. The residents have a wide range of needs: paralysis, dementia, young people with mental deficit that require supervision,...The outdoor common area needs updating and...
For family members, watching a loved one cope with the effects of Alzheimer's or other dementias can be difficult. We want to help. We conduct one-on-one counseling for families, as well as offer family training on redirection of their loved one, and can offer additional resources such as...
1945 Dewey ST, Manitowoc, WI 54220
Review Score
72 reviewsOut of 10
5 star
41%
4 star
27%
3 star
17%
2 star
6%
1 star
12%
A Place for Mom has scored Touchstone Senior Services, LLC with 4.8 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, Touchstone Senior Services, LLC has 72 reviews with an average "overall experience" of 3.8 out of 5.
They don't do their job like they should. They don't follow through with things. We have had issues with the care services since my love one has moved in. My loved one hates the food. They serve hot dogs, and childlike food. They just started with the activiites. Memory care and asssited living is not separate. This is not a place that I would recommend.
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Sylvan Crossings in Westshire Village in Waunakee, WI
3.5
(28 reviews)
Try someplace else. They were so short staffed, they had care givers and nursing staff cooking in the kitchen. They were over worked. They couldn't provide decent cleaning, or care for their residents. All the foods were frozen foods. They had some activities but they were minimal at best. Nothing my loved one had any interest in. They had high turnover. That created issues with things such as meds.
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Sylvan Crossings of Fitchburg in Madison, WI
3.7
(28 reviews)
The staff very seldom checked on him. The food was horrible. When I asked about living there and if they offered assisted living they said yes. After I was there for a short time I realized the people there had greater needs than myself. There was less socialization and they never addressed my care plan. I would not recommend this community.
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Sylvan Crossings in Westshire Village in Waunakee, WI
3.5
(28 reviews)
The entire care, nursing, and administrative staff saw an ice cream truck, so they all ran outside leaving the residents alone in the building, 10 minutes later they all came back with Ice Cream cones. I couldn't believe my eyes.
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3.5
Sylvan Crossings of Fitchburg in Madison, WI
3.7
(28 reviews)
The food there was terrible, most of the staff didn't speak English, and the alarms were never on. The place was horrible. They didn't check on the residents and wouldn't bathe them in a timely manner. Luckily, we went down to see my dad daily or every other day. I would never put someone there. It was awful.
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Sylvan Crossings in Westshire Village in Waunakee, WI
3.5
(28 reviews)
They are very short staffed overnights.
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Sylvan Crossings of Fitchburg in Madison, WI
3.7
(28 reviews)
Clean place but very outdated drug residents up way to much so staff don’t have to deal with them would never recommend this place to anyone worked in health care for over 20 years and this is the worst I have ever
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Sylvan Crossings of Stevens Point in Stevens Point, WI
3.9
(9 reviews)
Understaffed and extremely undertrained. Run by a real estate company. No activities
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Sylvan Crossings of Fitchburg in Madison, WI
3.7
(28 reviews)
Great place back in 2017. Newest Director and Assistant director don't really care how things get done. More people have passed away this summer, and possibly could have been helped if the Director would have given hospice the call sooner. Wausau facility is not a place I would send my family any more.
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Sylvan Crossings on Evergreen in Wausau, WI
4.1
(7 reviews)
We had a terrible experience at Sylvan Crossings. My loved one got bed sores while here, she got covid, the staff did not check on her like they were supposed to, her things went missing. She would sit alone in her room all day long in her chair fully clothed and no one would take her to her bed or change her so she would wake up wearing the same clothes. Her hair was always a mess and they did not bathe her. There was only one person on staff overnight and she would fall asleep. I would never recommend this facility to anyone.
Sylvan Crossings of Fitchburg in Madison, WI
3.7
(28 reviews)
No Hot water for the first month my dad has been here. Owned by Fleming Corporation. The pleas from staff have been unanswered. Now they are trying to get my parents to give a 30 day notice with no promise of hot water. I can't even give them one star. How are they getting dishes clean???
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Sylvan Crossings in Westshire Village in Waunakee, WI
3.5
(28 reviews)
My mother with Dementia was placed there on Respite care, the staff was very understanding and accommodating . They showed compassion and support to the family and my mother during this difficult transition. Their alarm system is very loud and obnoxious. I hope they will definitely look into some other means of alert. Food needs revamping as well. Our concerns or questions seem to be addressed in a appropriate timely manor. Would recommend
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Sylvan Crossings in Westshire Village in Waunakee, WI
3.5
(28 reviews)
There are 5 total Touchstone Senior Services, LLC Facilities.
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