TJM Properties Inc

Horrible

The place was crowded and parts of the building and the apt we viewed reeked of cigarette smoke. The ceiling was exposed in the hall due to construction.

I would not feel comfortable putting my mother in this facility. Room prices are comparable with other facilities but half the size. Facility is old although being remodeled by new owner. The 2 stall public bathrooms didn't have toilet paper and one stall didn't have a door. There was a piece of feces in the corner of one stall.

I really wouldn't recommend anyone to bring their loved one to Summerfield it is a very [Removed] place to live they have numerous of roaches kitchen is very [Removed] memory care units very nasty the staff there a rude miss treat family members even caught one [Removed] a family member so I took mom out they don't communicate well

Was not happy with the room for the cost. Looked very dirty and nasty to me

I like this place. I like their neighborhood concept. They said memory care and level 3 care. That priced it beyond reach.

Who the [removed] manages the housekeeping department at Oaks?????? I’ve been a guest as my mom lives there, and during my stay I’d wake up at 6:30 in a.m and find a bunch of Mexicans speaking Spanish very loudly. Supposed to be the housekeeping staff just strolling around from the lounge to hallways while talking on the phone. One with long black hair was screaming her lungs off and laughing loudly on the phone. They’d wake me up every morning. I couldn’t figure out if I were in the U.S or in [removed] Mexico. Is Oaks a hotel or a senior living? What was housekeeping doing at six in the morning? With the price I paid, I could had gotten a 5 star hotel. Needless to say, I’m moving my mom out. There’s no [removed] service. Just a bunch of [removed] Mexicans strolling around that don’t even come to clean apartments or work. I’ve had to clean my mom’s bathroom with my own hands as from what I had seen, it did not look like housekeeping had walked in for a long time. I’m reporting you [removed] to B.B.B.

Our experience with Bayside Terrace was not a good one at all, I cannot recommend them based on my experience. They seemed chronically understaffed and were not able to keep a close eye on her. There are also cleanliness issues, the bathroom always smelled awful.

The facility is ran by very nice and friendly people. That being said there too many chiefs and not enough Indians if you understand the meaning. They are serverly understaffed which leads to poor level of care. The staff is poorly trained which also contributes to poor level of care. Clothes are lost and disappear on a daily basis, even bedding. On a brighter note the facility is pretty clean and in good repair. The food always looks good and smells good. No complaints in those areas.

This is where my mother is now and I would not recommend this ALF to anyone. They don't have the man power to take care of your loved ones properly. Her room smells and always a mess. They hardly ever make her bed. They took the protective cover off the mattress. Which enabled her to ruin the mattress because of her incontinence problem. They are letting it dry and allow her to lay in it. They loose her clothes in the laundry all the time. She was wearing someone else's clothes during one visit. The list goes on and on. Don't let your loved ones stay there!!!!!!

My mother has been there just over a month and it has been one complaint after another. I asked if she would get assistance with her insulin. They said she would and they still make her do it herself. They said they would show her around the first couple of weeks and help her familiarize herself with the place and that didn't happen. She has a incontinence problem and I asked if her garbage could be taken out daily. If not the room starts to smell and that doesn't happen. They said the food was prepared by a professional chef and that is not the case. I can go on! But, you get the point. Not a good place to place any family member!

This community looked really good, but something just did not feel right. They did an initial assessment and stated that he needed assisted living my doctor stated that he just needed a little assistance and not assisted living. They wanted us to do full pay instead of waiting on medicaid and that would not work. They also gave us a double room as a single because of how small it was but then when we moved in they charged more and we had to move.

This place was terrible. I wouldn’t put anybody there. It was not clean, and the rooms were very institutionalized. They converted a hospital into this facility, so it felt like more of a nursing home instead of an assisted living facility.

The community is understaffed and they have had issues with food preparation and they have had weekends where there was no kitchen staff. There have been times I couldn't find staff members at times. They have made promises that they have not kept and it's very frustrating. I would not recommend this community in the current state it's in.

Please don't send your loved ones here. My loved one is alert and oriented and able to do most things by herself. She has some issues with speaking and getting her words out and short term memory from a stroke, but she understands everything. She was on seizure medications as a precautionary measure from her stroke. I went to see her and she had a seizure in front of me. Come to find out, they ran out of her seizure medication. They advertise that they check on your loved ones every 2 hours, which is a lie. I bought cameras to keep a closer eye on her after her first seizure.The only time someone came into her room was to give her medications twice a day and housekeeping to tidy up. Another time, I kept checking on her on the cameras because I was working overnight. I checked on her around 2 AM and she was on the floor. I called the front desk and nurses station and no one answered. I was about to call 911 myself but I had someone's cell number and they got through. They said someone must have been on the other line on a personal call and that's why they weren't picking up. They checked on her and literally debated whether to call 911. I had to come over the camera and tell them to call 911 now. They also say, they are able to track your loved one anywhere in the building if they are wearing their emergency necklace. We went to pick her up one day and couldn't find her. She wasn't in her room or in the dining room. We asked the desk and they said "Oh, wow it looks like she hit her emergency button an hour ago" Immediately, we are worried thinking she fell somewhere. We ask them where they have her located, and the person responds that she doesn't know how to use the tracking system. This started an hour long search for her through the entire 13 floors. They were about to call the police to file a missing persons report. Luckily, she was found and she hit it by accident. I would take her out for the day and ask for her medications in case we got back late. Half the time, they were out of her aspirin or cholesterol meds. They would say we have them ordered. I spoke with the head nurse multiple times to fix these issues. He said they are supposed to order the meds 2 weeks in advance which wasn't happening. She had another seizure because they ran out of her seizure medication. I watched on the camera after the face and she seized, fell into the dresser and hit her face. Her whole face is bloody and she crawls to the door for help. No one is to be found in the hallway. She then crawls and goes to sit in the chair. The housekeeping lady found her with her fall all bloody. Another time, her blood pressure had been running high and her dr. wanted it checked three times a week. I thought it would be no problem since they have a nurse on staff. I asked the nurse what her blood pressure was today and she told me 190's/80's. This is extremely high and she had already had a hemorrhagic stroke so I was concerned. I asked the RN to take her blood pressure again and she handed me the cuff and said you're a nurse, you can probably take it better than me. I took it and it was high again. I asked her if she can get an additional blood pressure med ordered because her Dr. didn't have any openings that day. She said "we don't call the on call doctors." I said I'm a nurse, and you are an assisted living...someone has to be on call. Sure enough, she called and got an additional dose of blood pressure meds. I called her on the phone on day, and she told me there were bugs in her room. I called maintenance and had them take a look and they said they didn't see anything. I go to investigate myself and her bed is covered in bed bugs. She most certainly did not come in with them. The maintenance guy said she got them from a lady down the hall that she would dine with occasionally. We had to throw out her mattress, couch, recliner and they still couldn't get rid of them. We basically had to throw out all of her items when we moved her out to get rid of them.

Please don't send your loved ones here. My loved one is alert and oriented and able to do most things by herself. She has some issues with speaking and getting her words out and short term memory from a stroke, but she understands everything. She was on seizure medications as a precautionary measure from her stroke. I went to see her and she had a seizure in front of me. Come to find out, they ran out of her seizure medication. They advertise that they check on your loved ones every 2 hours, which is a lie. I bought cameras to keep a closer eye on her after her first seizure.The only time someone came into her room was to give her medications twice a day and housekeeping to tidy up. Another time, I kept checking on her on the cameras because I was working overnight. I checked on her around 2 AM and she was on the floor. I called the front desk and nurses station and no one answered. I was about to call 911 myself but I had someone's cell number and they got through. They said someone must have been on the other line on a personal call and that's why they weren't picking up. They checked on her and literally debated whether to call 911. I had to come over the camera and tell them to call 911 now. They also say, they are able to track your loved one anywhere in the building if they are wearing their emergency necklace. We went to pick her up one day and couldn't find her. She wasn't in her room or in the dining room. We asked the desk and they said "Oh, wow it looks like she hit her emergency button an hour ago" Immediately, we are worried thinking she fell somewhere. We ask them where they have her located, and the person responds that she doesn't know how to use the tracking system. This started an hour long search for her through the entire 13 floors. They were about to call the police to file a missing persons report. Luckily, she was found and she hit it by accident. I would take her out for the day and ask for her medications in case we got back late. Half the time, they were out of her aspirin or cholesterol meds. They would say we have them ordered. I spoke with the head nurse multiple times to fix these issues. He said they are supposed to order the meds 2 weeks in advance which wasn't happening. She had another seizure because they ran out of her seizure medication. I watched on the camera after the face and she seized, fell into the dresser and hit her face. Her whole face is bloody and she crawls to the door for help. No one is to be found in the hallway. She then crawls and goes to sit in the chair. The housekeeping lady found her with her fall all bloody. Another time, her blood pressure had been running high and her dr. wanted it checked three times a week. I thought it would be no problem since they have a nurse on staff. I asked the nurse what her blood pressure was today and she told me 190's/80's. This is extremely high and she had already had a hemorrhagic stroke so I was concerned. I asked the RN to take her blood pressure again and she handed me the cuff and said you're a nurse, you can probably take it better than me. I took it and it was high again. I asked her if she can get an additional blood pressure med ordered because her Dr. didn't have any openings that day. She said "we don't call the on call doctors." I said I'm a nurse, and you are an assisted living...someone has to be on call. Sure enough, she called and got an additional dose of blood pressure meds. I called her on the phone on day, and she told me there were bugs in her room. I called maintenance and had them take a look and they said they didn't see anything. I go to investigate myself and her bed is covered in bed bugs. She most certainly did not come in with them. The maintenance guy said she got them from a lady down the hall that she would dine with occasionally. We had to throw out her mattress, couch, recliner and they still couldn't get rid of them. We basically had to throw out all of her items when we moved her out to get rid of them.

If you,or a love one, are thinking about placement here, rethink your options. This place is "the pits". Reasons: 1. The small elevator, to accommodate over 150 residents, is out of service for a week. If you can, you must take the steps. 2. Never see anybody cleaning. 3. The have one (quasi) maintenance man. 4. The corridor rugs are stained and never vacuumed. 5. The food is terrible. 6. No activities-unless you like bingo 7. Roaches in room 8. Not worth half the outrageous cost of $2100.00/month.

There was roaches everywhere kitchen, halls, bedroom. The aids would be outside smoking or in the med room with door closed singing and listening to headphones at night. They gave my sister a call necklace that was not programmed into their system. She fell and laid on the floor for 2 hours until an outside CNA came to visit and found her on the floor. The floors are vinyl and very slippery. It took over 3 weeks for support bars to be place in the bathroom for her to use. The bathroom sink cabinets are square corners and she tore her skin numerous times. She fell 4 times while she was there. After being there for 3 months, of which 6 weeks were in rehab for the falls, I moved her out and will never recommend this facility to anyone!

Do not move your loved one here unless you don't mind bed bugs. This place is infested with them and when they treat for them they are back in 4 months. My Mom has only been here since [date removed] and we have dealt with bed bugs twice now. Bought new furniture after first time and now have them again. It has been over a week and they have 't moved her or treated for them. Stay away if you know what is good for you.

Sadly this was not the safe place we hoped it would be. We had many issues: very little communication, problems with medications being given safely,and rude treatment of us as concerned family members. Our loved one suffered 3 falls, one of which resulted in a broken clavicle and another -a concussion/brain bleed. We just cannot recommend Spring Haven.