The Blake by QSL Management

Dirty, poor quality food. Never had salmon or steak as promised. Girl in lunchroom cafe was rude and always unpleasant. Housecleaning staff were rude and unkind. Are they that desperate for workers???? However all persons in the upper levels of administration were outstanding and helpful. Also the Physical Therapy staff were great. The guys in Maintenance were also kind and helpful. And the head of the dining room was extremely accommodating. We left after 4 months because we didn't want to be in there the rest of our lives and the prices were going up.

I toured this facility, it was an older facility. Staff was not reassuring of the quality of care we would be getting for the money. I believe it has a lot to do with that property is in ownership transition. The property is of poor quality. Would not recommend unless money played a big role in the family decision making.

My loved one did not move in. They did not acknowledge when my loved one passed. They were misleading with the price. There was a huge turnover in staff. the residents seemed to be happy. It was clean. They are short staffed, and need new management. They were going through changes with the chef, so the food was not as good. They had a lot of activiites.

The facility is first class but they are short staffed so the service is not great. It is also difficult to communicate with the leadership. They are not very responsive to emails and are difficult to reach on the phone.

I rated the staff a 4 for quality, for quantity I'd give it a 2.

Holiday Ashley seems to be a good fit for my sister's need. She appears to be comfortable and that's what's important at this stage of her life.

I was not very impressed with Laurel Glen during our tour. The facility looked very institutional, it just had that typical nursing home "feel" when you walked in.

Our tour at Holiday River's Edge was great. It was just not the place for my mom. They didn't have the personal outdoor space we felt was necessary for her. And it was also an older facility.

The community was more expensive than we wanted. It had a locked memory care unit, and it didn't have a homey feel to it.

This was a larger community with lots of activities.

I like that this community is close to us so that we are able to see our loved one. We have had some issues with some of the care and things that have happen but overall we have been pretty satisfied. They do have activities however my loved one is going through things and does not have very much interest in this. She does however, do things that she is capable of doing.

River's Edge is a great facility, they are just having some upper management staffing issues. The wait staff and the people who clean the rooms have been so kind and helpful. The facility itself is also very beautiful. They did just get bought out by someone and supposedly they have just hired a new executive director, so we are hoping to see some improvements. It really is a great place if they can getting the upper management figured out.

I thought that Smoky Springs looked old and tired. I was looking for something bright and new.

While the blake us a very nice place the service is lacking, constantly short handed and the dinning is virtually inedible. They only have one handy man for the entire facility and the PAs are often short handed, we were told there would always be 4 PAs on staff, on a good day you might have 2. They recently raised the rent by $380 and yet nothing has improved.

Due to the staffing shortage the CNA's are helping cooking the meals and serving the meals to the residents, so sometimes when our loved one pushes the button for assistance it will take them awhile to come help. However, we are there a few times a week and the staff are just lovely, and you can tell even being over worked they are trying their best. We do wish there was more of a stimulating environment.

At first our experience would of been 5 stars, however after moving our loved one in and after a few months have passed we are having some issues. They were very responsive in the beginning and very nice when you spoke with them in person, however right now it is hard to get a clear picture of what is going on. The communication at times is lacking and they have all these great ideas and promises but no follow through.

It is a beautiful facility but I just did not feel as welcomed as I did at the facility that we chose. It is too big for my friend, from the room to the dining room is a far walk.

The common areas are very clean, but they do not clean the apartments very well, we have to go clean after them. We are having some issues getting medications straightened out and that has been rough, it is really hard to get a hold of anyone. The staff here are so friendly and they make good efforts. They have a lot of activities provided for the residents to participate in. I would recommend to others looking, when you walk in you get a really good feeling. The facility itself is beautiful and the apartment is great.

There is a lack of transportation at the facility to and from appointments which is a concern. The community is kept very neat and clean I would recommend this community to others based on my experience.

This was a nice facility but I do not think this location is a good fix for our family. I lost my diamond necklace at this facility. I called [name removed] as soon as i noticed it missing, he didn’t find it. If my mother lived here every time i would visit i would have negative thoughts of my necklace.