The Associated Management Company

Don't send your love ones to this facility. They talk a good game but never follow through on most of the things they say or do. The Intake department will tell you what you want to hear and after you sign on the dotted line they tell you that your love one needs to be place on another level because they need more care. You have two choices send them to another level and pay more or find another facility which you would lose your initial payment which is over $1,000. And don't have an emergency at night time no staff to be found at all. Their transportation is always broke so do not depend on your love one to get to the doctors office on time or going to the grocery store. And if your love one is in a wheelchair forget it completely; no activities for them.

The facilities were pretty but the atmosphere was cold. The administrator jumped directly into pricing and was dismissive of some of my questions. She also said there was no availability upcoming and when I explained that I was told there’d be an opening in six weeks, she asked off i called last week because there was a new girl in the office and she didn’t know what she was doing so she didn’t last long and probably gave us bad information. A) I didn’t like how easily a former employee was thrown under the bus and B) A Place For Mom called the day before and confirmed an opening 6 weeks out. Regardless, we did not get a welcoming feeling from this place.

Caring staff. Old building and long hallways with no resting areas

We were not happy with the care from this community. We were informed on an amount and then we were informed on a differnt amount on the billing. We have not been happy due to the fire alarm goes off very often. We found that there was someone that was inside smoking. the carpet is not clean. I did not like that the staff was rude. We would not recommend this community due to the billing issues.

I was disappointed there is no outside area for the memory care people. There was long dark hallways that lead to a small common room. It seemed this would isolate him in his room.

There is very little participation in the activities. the activities are poor, not enough. The Carpet is missing in three of the hallways due to a previous fire the floors are concrete and have not been swept in 2 weeks. The food is horrible. Would not recommend this place.

Our experience with The Fountains at Franklin has not been a good one overall, unfortunately. We've had a lot of issues with their cleaning service, and it is really detracting from the entire experience. My loved one is in the assisted living portion, and assistance with cleaning is part of that service. From what I have seen the cleaning crew just seems very lax. They are supposed to do a thorough general cleaning of her room once a week, and it sometimes goes much longer between cleanings. Her bathtub and bath chair are usually dirty looking. At one point she came down with a stomach bug and had been vomiting in a bucket, and when we brought her back from the hospital the unemptied bucket was still in her room. They really need to show a lot of improvement, and unfortunately I have not seen much despite constantly bringing it up with them.

I didn't tour the Swanhaven, but did drive into the driveway. The first object I noticed was the Sattelite dishes on the balcony of some apartment. Went inside to check if someone was there that could show me around, nobody was there. It seems they would have a manager or someone there that I could have talked to. I went to Sterling house and they did find someone for me.

The Park at Franklin has increasingly gone down over the years. The director is un-responsive to calls, letters from families or residents. Voice mail is full - calls not returned. It's a routine most have just resolved themselves to live with if they have family here or a resident. The independent living residents are now entering their THIRD month of house-keeping service suspension! The COVID-19 had an impact on staff as with many senior residences, but by now (third month) this should have been resolved. Seniors are now living in unsanitary conditions due to the housekeeping suspensions. YET THE MONTHY RENT STAYS THE SAME. No credit and no housekeeping!

Nice place to live, the rooms are dated, but maintenance is very quick to make repairs. The continental breakfast has nothing "continental" about it. Oatmeal served in a pot at least 10 years old, generally lumpy and overcooked. The orange juice and cranberry juice is so watered down it's ridiculous. Cold muffins and a toaster that if you don't know how to work it, will burn your toast consistently. The housekeeping staff is a joke, they don't dust nor do they do sufficient cleaning, especially the bathrooms. If you require a caregiver, do NOT take referrals from the staff there, and if you do, PLEASE request documentation they're registered AND insist on references, and phone numbers where you can speak to their previous patients personally. The dinner menu is the one bright spot! The food is very good, and always hot.

My moms heat has gone out 8 TIMES IN THE PAST 5 WEEKS!!! They say the furnace needs to be replaced, but they refuse to replace it!!! My moms apartment is always BLOWING COLD AIR IN THE WINTER!!! She pays over $1500.00/month to live in these HORRIBLE conditions! Then when she complains, THE MANAGER YELLS AT HER AND TELLS HER NOT TO START STUFF!!! My mom is so afraid of the manager yelling at her and retaliating! I am so OVER this manager YELLING AT MY MOM FOR WANTING HER HEAT FIXED!!! There are several residents whose heat are going out, but they REFUSE to replace it! They just send their maintenance men who are NOT HVAC, they get it running and the next day it goes out again! Even Family Heating and Cooling said the furnaces were really old, and need to be updated! Mice are in the place BAD! There are mouse droppings all over my moms apartment. Also, when I took the trash to the compactor, there was a huge rat tail moving! RUN FAR AWAY!!! IF THE PROBLEM IS NOT FIXED SOON, I WILL BE CONTACTING THE WESTLAND BUILDING DEPARTMENT, ELDER LAW AND THE LOCAL NEWS!!!!

We are very disappointed with this property. The fire alarm goes off almost every night and it takes 15-20 minutes before its shut off. The rent was increased by $50 after only 6 months. Handicapped residents are not given escorts during outings so other residents are unfairly left to tend to them. I requested a manager contact me regarding the rent over a week ago and still have not received a call. We will be moving and will not recommend this facility to our friends.

The downhill slide in every area began at the beginning of 2025 and has become completely untenable. Building filthy, infested, uninhabitable and most areas closed off, residents ORDERED in writing to stay in their rooms. Lack of staff and management has lied over and over again

Current management has gutted services while raising rent. Building is poorly maintained and heat not working during coldest winter days. Lease signed that stated meals included but now charging an extra $[removed] month for meals. Many residents have moved. This used to be a warm, welcoming place.

Over priced, over promised and looking for anyway to cut corners. Food quality has consistently diminished over the last year and now they are limiting how many meals are included and have the audacity to call them complementary. No longer serving a hot breakfast, rather putting out a pot of oatmeal and sugary pastries. The management is telling residents that they should be utilizing their full kitchen and cook for themselves. Their management team has been replaced several times and now only cares about the bottom line and not their residences. This all happened within 60 days of a rent increase. We have asked a number of times to speak to the people who make the decisions. We have been told that they will “absolutely call you back and address your concerns” but no one has called us back. They charge a premium to rent there and it is not worth it anymore. You would be better off moving your parents to an [community removed] because that is same quality that The James is now. I would look

The staff is over worked and the place is really just for memory care.

The James used to be a wonderful, cozy atmosphere where administration cared about residents. Since Associated Management now manages the building, everything has gone downhill. Rents raised while amenities cut. Unhelpful, rude administration personnel who hide in their office and do not engage with residents. Everyone is missing the prior management company Parallel Management and the former administrator.

The office staff was very polite when we walked through the door and sign a lease with our mother. The very next week, they were absolutely rude and acted like we were bothering them when you asked them simple questions. It takes forever for maintenance to come in and fix any past problems that have happened that they have not told us about previously. There is no entertainment and we discovered that the staff has turned over several times with no communication or respect. No entertainment and no social hour. And we found out the health care agency Optimum Peace Home Health has been dismissed from this place in which we heavily relied on. We do not have respect for this company and the way they handle their business. Please, think twice before you sign.

The poorest, poorest, fake advertisement that I have ever seen and heard after experiencing 1 year of my family living here. They have changed management so many times and they never have service when you're apartment needs maintenance. They are rude to my family members and to other residents that live there. They have no entertainment and the residents feel like they are in jail with no comforting words coming from any of the staff. We are going to miss [removed] that was a wonderful company that moved in here a few years ago and was hand in hand helping those needing health care. Bringing on a company that is similar to a ready care. They have no personal door checks or health care that is on a regular basis coming in for visits. This is basically an apartment building with nobody here. You might as well go and pay for an apartment of your own instead of paying this kind of money for nothing.

No home care services. Constant changes without notifications. No entertainment. Treated like lab rats. We miss Optimum Peace Home Healthcare already. They were the best at keeping up and making sure that we were cared for. This company took them away from us. We won't get the care that we need now that this company is leaving. Don't let Associated Management fool you.