The Aspenwood Company

The staff was excellent at keeping the family informed with what was going on and staying up to date with our loved ones progress. The meals and activities where all great, and my mothers room was kept clean. There could have been improvement with the interaction between hospice and the caregivers at the community.

Mom enjoys participating in the exercise class and occasionally goes to bible study. The staff are excellent. The only issue I have with this community is that the food does not taste good it is served late, there is not a good variety and you cannot cut or eat the meat.

My aunt has been here for 1 month and I have had outside caregivers coming in on a 24 hour basis to help my aunt because she had knee surgery just after moving in. Therefore, I can't give a true analysis of the staff just yet. This facility is very clean and always smells nice. Most of the staff is really friendly. There have been some issues with the staff coming up to her room in a timely manner when the pendant button is pushed, which is a concern and I have addressed this with management and they are working on this. We also had some issues with the attendant picking up dishes if my aunt eats in her room which I have also spoke with them about. We will see if that improves. They have many activities and entertainment for the people living there and my aunt loves the food.

Village of Meyerland is a new high-rise assisted living and memory care building. The units are clean and staff is very friendly. Their memory care area is especially well staffed.

Meals are paid for regardless if a resident eats a a meal at the facility. Would be more cost effective for residents to only be charged for the meals that are eaten. Communication can be lacking. Several times we have left voice messages and texts for the head nurse but have not received timely responses.

This is beautiful facility. But we found it’s difficult to get things done to our standards. Have to ask for things to be done that should be done on a regular basis. Having said that, my Mom has not tried to take part in any activities. The residence are not friendly. She has been sick off and on since she moved in.(3 months ago) This has been a difficult decision to put mom in an assisted living facility.

I like that most would be room size is larger than other places. They tend to be understaffed (sometimes severely) as far as caregivers are concerned, & many of them aren't as good as they should be. The food also leaves a lot to be desired, & there's has been a high rate of turnover for chef.

The staff are friendly, helpful and very nice, but there can be small improvements

Menu never changed. Hallways were filthy (never vacuumed and many stains on the carpet).

There were multiple weeks in which her room was not cleaned. The would continually have agency nurses and aids in which would not administer her medication timely or miss days. The would lose her eye drops which is critical for her eyesight. The food was not great. Several night a sandwich or hot dogs. For the price she was paying weekly. The food should have been much better.

I would say the memory care staff was the best of the best. Always kind and good to communicate. They worked very well with Hospice when it was time to bring them in. The facility is in a great location. The management changes like the wind and the transition is painful with little communication. I hear it's the same for most assisted living communities. I would recommend this facility for the floor staff alone. They were awesome!

The facility is nice. I find they do not clean my dad's room very well every time. The staff are hit and miss. Some are great. Others shouldn't be working there. My dad has used the call button for help and waited up to 45 minutes for someone to come. They also charge very highly. Even when my dad has gotten better and doesn't need as much help, they did not adjust his rates to a lower level of care. The food is not good. My dad went from 210 to 185 while there. He's 6'1" so he's rail thin. Just this past weekend I discovered things have been stolen from his room. Honestly I need to move him but it's so hard on him and now he has made friends, I hate to move him from them.

It was not equipped to handle a stroke victim with enough trained employees. Food was not very good. I would not recommend that facility.

Mom is in memory care so may be different but I find that the care staff does not properly take care of her personal hygiene. It has been largely up to me to make sure she is showered. Provide a log of when she was showered, ate, activities etc. the family does not know how they are being treated and loved one can't tell them. Facility is kept up and the food is good.

My parents loved this place in the beginning. It’s lovely, original manager years ago was awesome. Activity director is great and loved by many, she is always upbeat and giving hugs to guests as well as residents . Lots of activities. Food is so so but has its good days, aids come and go but there were a couple awesome ones but there is usually a shortage. Current mgm is barely seen and if you do, is not pleasant but condescending to guests and residents. Have seen residents in wheelchairs pushing themselves back to their room from meals while mgm just watched, dining room help would assist. Nurse sent my family member to hospital and told family after the fact, but we found our parent after calling 911 operator and close hospitals. Nurse is on shift but not full time. They did kept them safe during Covid. Our parents were removed for a better place. If considering here, ask a lot of questions. Had several rate increases during a year staying it for for aids.

Very disappointing for the price. The community areas were very presentable, but the cleaning of the personal apartment was sub-par. Wet towels were stacked up after showers and got musty. There was always a lot of dust , floors stayed dirty and huge dust bunnies remained when we moved out furniture. Trash not picked up over weekends. Most of the staff was friendly , but most could not deal with the moodiness of dementia, which is a majority of the residents. Once the move out notice was turned in, we were basically ignored. After all the analysis the type of care needed did not match the type of care received. They are terribly understaffed for amount of residents. When call button was pressed, someone responded only 30% of the time even after several reports that the pendant was not working properly for two months. . It was hit or miss on flavor, was usually cool by the time received, and for a pool of folks who probably all don't have all their teeth, meats were hard to chew. Ice cream was the typical dessert which is not good for dairy allergies. More For Independent Living than Assisted Living or your idea Nice Community with Room for Improvement or combination Good for Independent Living with Room for Improvement!

Based on the experience we have had so far with Clayton Oaks Living, we can say that the food definitely needs major improvement. They seem to be short staffed, but most of he caregivers at the community are nice.

It is an absolute waste of money.[name removed] with A Place for Mom, was very nice and tried to help. We picked this community, because [name removed] aggressively convinced me that this was the best place for my loved one. She also spoke very poorly about the other two places I was seriously considering- one of them within her same company- [removed]. She also assured me that she would help me with any questions or problems that might arise but she never answered me again after we had signed on the dotted line. She is apparently no longer with the company- not sure why. The whole experience was so disheartening.

It was not what I expected The assistance part was not up to par. The food was not anywhere near to what is presented. The only real value to us was the in house therapy, it was excellent. I would not recommend it to anyone that needed restroom assistance regularly. Some maintenance issues.

I am rating a 3 because of one thing, but it is major. They use a National company for their residents prescription medications and this company dropped 4 of my mother's meds causing severe reactions and discomfort. One was an antidepressant and she went into major withdrawal. It took us over a week to figure out what was wrong. Then the staff nurse practitioner at Anthology added 2 other antidepressants without getting approval from her primary care doctor and she had major reactions to that mistake. So I put Anthology at fault for both. The National company they are using has horrible reviews. All that said we really don't have any other complaints. But it should be noted that my mother has her own personal out of pocket caregiver that is with her daily from 8am to 8pm. The Anthology is a beautiful place and well maintained. The staff is very friendly. Nice that there is a hair and nail salon on the property. Lots of activities with a lot of variety.