Tarantino Properties, Inc

Food is big concern. Not enough they run out of meals. Lack proper protein. Very understaffed for the last year. . Poor craft activities even though they have a director. Staff complaints of low wages and not enough help. But with all these issues they raised the rent again. Maintenance is poor , lights out in parking lot for a year. Very dangerous. The saving grace is the the residents take care of one another and front desk employees are wonderful. I believe all this will be rectified with proper staffing..

Our family had an in person tour and it was a nice tour but from what we saw we just new this was not going to be the best place for our loved one

This is our first experience with assisted living, so we don't have much to compare it to. We have had ups and downs during the adjustment period. The food is not very good at all in my opinion and my loved ones. The staff is super friendly, everyone is so sweet, but the wait time when you need things is long at times. Sometimes it starts to improve and then it goes back to being longer wait times.

The value ws higher. The quality of foood, was less than what I saw at other places. The location was further away, and they did not have washers/dryers in the units.

If management did not change so often it would be better.

The care services change frequently, staff turnover rate is frequently, activities are good, and the residents are friendly. The meals vary from tasteful to tasteless. Overall, the price is reasonable compared to other facilities. Elevator stays out so look for an apartment downstairs if needed. The courtyards are nice but they need each corridor painted different colors to help new residents find their way around. Community room where most gatherings are held, needs better ventilation to prevent COVID outbreaks.

The apartment itself was really perfect. But I think as a result of Covid, and also they had a freeze where a lot of their pipes froze, and also they had a change in ownership - there were some challenges, and the, amenities weren’t as good. My family member never liked the food and wouldn’t eat it. The on-site beauty shop she had been using was closed when the ceiling crashed down on it during the freeze. It was also a long walk to the dog park area that they required you to take your dog to do its business, and the area wasn’t maintained. People didn't pick up after their dogs, and the garbage cans were always full. Also, if your room wasn't on the inside of the courtyard, the view just overlooked the parking lot, which wasn’t great.

I am very disappointed with the care that my mother is getting from this facility. The staff are very friendly, courteous and sweet. I put her there to be taken care of. From day one we have had issues & then they sold the facility to a new owner. That was another adjustment that had to be made. I am considering taking my mother out of here & keeping her at home within the next few months. I recently checked her bottom when I visited her; it was red & she was starting to get bed sores. I put a list of 10 checkpoints in her room for the attendants to check & I haven't seen them check any of them. They're supposed to take her down for every meal to the dining area & I've noticed only about 50% of the time they do that. Assisted Living means just that assisting a person & we are paying extra money for her to have some special care. I would highly recommend asking lots of questions & going at different times of the day evening night & weekends especially.

The facility is okay just did not get that right feeling that we were looking for for my loved one.

This community is not as high class as my loved one was looking for. We toured and I was somewhat unimpressed. It was clean but it was more institutional looking. There were crosses everywhere and not everyone is for crosses and it was somewhat offensive. Seemed to be more budget friendly.

Little pricey. [fee removed] plus additional fees for level of care. room is not furnished. They seemed to miss a scheduled call as well.

Good Visit just did not get a warm home feeling with employees and did not like the ration of resident to attendant.

Our family had a virtual tour experience and it was good but it is just so hard to really get a good feel for the community and their atmosphere.

Things change each day. Know what you're doing. Keep calling and calling about loved one. You will be handling medical stuff on your own, the community won't help you. They won't take over the care of your loved one like they say they would. Keep a paper trail.

I like the people that are there Tom was wonderful helping us find a place for my loved one. This was great. I called to check on my loved one, and the nurse that answered let me know that my loved one was in the quarantine area. I called the Director of the Community, since I was never called about these changes. The director let me know that my loved one only had a scratchy throat, a small cough. The personal caregiver for my loved one called me and said my loved one was on an antibiotic due to an infection. The community never called to let me know of these changes either. I was able to visit my loved one, and at the time they didn't have their teeth in their mouth. The caregiver called me again, to let me know the community couldn't find my loved one's teeth almost 3 months later after my visit. The only person keeping me informed in the personal caregiver.

At the moment we would not recommend The Embark At Willowbrook Park community to others, at the moment there seems to be a lot of turnover rates within the administration.

The food isn't that good. It's not a bad place to live. They give us three meals a day and we are able to go to the dining room again. The room is a nice one bedroom apartment. There is a kitchenette in the apartment. Housekeeping comes in once a week and cleans, this is included in the price.

There have been COVID cases. Every time I call my loved one, they have been in their room. I've asked if they can walk the hall, and they let me know they have to stay in their room. At first I was very pleased and happy with Community Oaks. I got a copy of an evaluation of my loved one. Once I got this, I wasn't pleased with the community. This community is supposed to be one of the better ones in the area. When my family sees my loved one they seem very happy. We have recently learned that we can start to see my loved one outside. There will be someone from the community during the visit, we can't touch or hug my loved one. The community has three separate areas. One is memory care, the second is assisted living, and third is senior living.

If you are moderately healthy, it is great. It is clean, safe, and they have friendly caregivers. But if you need a lot care you will not get it. The food used to be good when there was a chef, but now they are cutting corners and its worst than a grade school cafeteria. They are also cutting the number of caregivers and the staff are worked to death. They fired the activities director,and now they don't have any activities, There is almost no transportation and it is very difficult to get.

for some reason, Mom didn't like it - I thought it a lovely place with sunny rooms.