Surpass Senior Living

Everything seemed okay on our tour. It’s a smaller community, and didn't seem to offer as much as a larger community we chose. Also the residents weren’t as talkative and friendly. But there was nothing wrong with Villagio that I could see, no red flags.

The Ivy of McKinney has potential to be really nice, it is very clean but we have just had some frustrating things happen time and time again. Most of the staff members are really good but the head nurse or supervisor nurse does not always seem on top of her game - when we ask a question we do not always get a direct answer. They could work on improving their internal organization and communication with families.

Our experience wasn't the greatest from the move in and after settling in. The medication management for our loved one could have been more consistently delivered at specific times instead of whatever time the community choose to deliver these medications. The community was able to work with the family to get this complaint handled for the family after a few reminders by the family though.

Good community, was worried about the review I read.

Villagio at Carrolton was too small, and just not what we were looking for.

1. Above average in cleanliness and housekeeping. 2. Management/office above average 3. Could use some more real professional "patient" care.supervision.

Our family had an in person tour and right away we did not really care for the community, we just knew from what we saw it was not going to be the best fit.

loved the unit but wasn't shown exercise room, which is a must-have, pretty small population, and concern about mem care being in separate building

[Removed] gave me a tour and was very informative. Sommerset is in a great community, very clean, staff was friendly. There is a one bedroom currently available. This floor plan is not open and it's very dark inside. Also the residents have assigned seating at meal time. I'm not sure how I feel about that. I don't believe this is a good fit for mom.

studio,2700@month cheapest nice folks,sounds like they have great activities,alittle older facility and right off the lady who was great explained they are going through a mgmt change,and then one of the activity ladies was telling a story one of the vans had been wrecked,

New community needs time to get their organization under a consistent care structure. Everyone is very nice and helpful. Again new is not best in time they will get there. Right now organizing and consistency is definitely not their strong quality.

The food is wonderful, it's not institutional food like the last place. The communication hasn't been good, it doesn't seem like the right hand knows what the left hand is doing. It seems like when we make a request, and the director says it will be done, and then it isn't always that way. My mother is very happy though, and she loves the place.

Already been there...they will not accept my sister because she is a fall risk and needs a Level B Facility

The facility and faculty are very nice and professional. My mother has adjusted well and has had no complaints. She is always anxious to get back on days when I take her for outings. My only compliant is the difficulty is getting a response from the Director Linda Craum. After 3 messages left on her cell phone and one with the receptionist, I have yet to get a call back after over a week.

My inlaws have lived here since June. Much of the director/top people have changed since they moved in. Apparently we were not assessed correctly and have had to make adjustments to be able to afford to keep them at the heritage. The original staff that was there in June were friendlier and more accommodating. The newest director seems almost bored by questions and concerns. Several of the original staff that are still there, have been great. They need to build on a covered breezeway at the front doors for when it's raining.

I toured here, and while the people were nice enough, the tour felt rushed. I also felt that the foyer was dark, with many of the residents gathered, but not really doing anything. It just didn't seem as lively or as bright here as I would like, so I decided it would not be the best fit.

Our experience with this community was not a good one. My grandfather time here could had been better the whole process of this process could be a lot better. It is not very well organized and they are really short staffed. The staff they do have there is good and really helpful but they do need more caregivers. The quality of care there isn't the best and could use improving. I would not recommend this place they need to become more organized and hire more staff to help with everything.

It had that nursing home smell, and they only had one set of elevators for the whole facility. The dining facility was small and didn't have many employees working in it, and it was not decorated nicely. You order your food and the waitstaff comes to you, the place we chose does more of a buffet style.

The overall experience was bad enough that I pulled her out our loved one out. We expressed concerns about cleaning our loved ones room and saw little or no improvement afterwards. No, I would not recommend The Heritage to other families, I took her out because they failed to address issues

My loved one was a resident at Parkside Assisted Living and Memory Care. The bottom line is, we made a mistake and I would "never" recommend this facility. The medical staff is poor. Communication with the family and response time - poor. The food is terrible. Housekeeping, awful.