SRI Management, LLC

Very friendly staff and people.

The Heron East is a very friendly place. They provided great value. It's a great place for mom. The food is good. It's good, but it's not great. I would rate the food three stars. The location and parking is fine. Everything has been very good. I would absolutely recommend the Heron East to anyone looking for a friendly place with a good value. It has been a good experience at the Heron East. Four Stars.

Nice place, great food, but I felt their menu was limited. Their cost for their "large apt." was high for sq. ft., then start adding on for this and that. Apt. "Open concept" meaning no doors on bath or bedroom.

They have a nice list of activities, but it seems that only about 50% of the time do they do what they have listed. There can be more activities and getting the residents engaged. The people there though are very nice and seem to be really good people that genuinely care and are really friendly. They just seem to be slacking a bit in the creativity department.

We visited this community when we were looking into care options for our loved ones. This place seemed great for assisted living, but I wasn't a fan of their memory care section. It was isolated from the rest of the community, the memory care residents only ever saw other memory care residents. The price also seemed very high for the level of service they provide.

Lovely facility. Residents were friendly, cheerful, and honestly hilarious. Nurses were respectful of the residents and extremely conversational. Even folks who were 'new' were excited to show off the property. Memory care was a bit larger than we would like, but the aides and nurses were caring and engaging. It DOES seem like a community that is close knit - which can be great - but it seemed that there might be some 'melrose place' style drama. We heard about the casanova who enjoyed visiting his many girlfriends, then a 'heartbreaker' who was involved with one gentleman, but when another moved in she 'dumped' him. The comment was that he was 'heartbroken' and took a long time to get over it...but was said with a laugh. Maybe it wasn't serious by any means, but I felt bad for the guy - especially when it seemed that maybe everyone in the whole joint knew about it. Last up, the dining center doesn't have assigned seating, but there was a comment mde that it was like 'church' and everyone had their spot with their friends. It could either prove to be an amazing place because everyone is getting along and engaging, or it could be a disaster - depending on how quickly someone acclimates or how 'popular' they might be. All of that said it's still one of our top two (out of 9 visits). Loved the facility, the layout, the staff, and the 'senior party' atmosphere. Just hope that if my mom moves in she doesn't feel overwhelmed, rejected, unpopular, or 'heartbroken.'

We currently use Brookdale Carrollwood for daycare, and overall they do a good job. It is a nice looking place, and the staff are friendly and helpful. It is also somewhere we are considering moving into, although there are a few things I think they could work on. I think the community could be set up better for those with mobility issues, and I also think the prices are a bit too high.

I think this is a real pleasant environment, i am so glad I choose it. The level of care is good and the staff is real friendly. They will answer any questions you have

They are very good. So far we don't have any concerns. He seems to like the food. I don't really have anything I would like to see them improve or do better at this point.

This is one of the places we toured when we were looking for places. The rooms were more like hotel rooms. It just had tiny quarters. The people were nice, but it was just such a small place, I felt like my mom would be claustrophobic there.

They did a fine job. We didn't have any concerns about them. This was just a short respite stay, but it worked out well. Everyone was friendly and the place was clean. No issues to report here.

It’s very nice. The staff seems to be well trained, however it is quite expensive and you need to search around for different facilities, unless you have. The staff is very cooperative and they seem to go out of their way to help you.

I have been pleased with the care. The staff really tries the. Food is okay

The care services have gotten better since we first started. The food’s good. I haven’t had any trouble finding parking. The laundry service would be a four. They have some very beautiful courtyards for residents to use.

Still considering this location

Received pricing and too expensive for our needs and is not a Medicaid facility. This place sounded great, never made a visit, liked their activities, security and outdoor activities, sounded great.

This is a very nice looking community, when you walk into the lobby the common areas look like a high end hotel! There are some very nice looking common areas with fireplaces and comfortable furniture. It's a smaller community, and it has a very homey feel. Everyone has their own little apartment, which made it a much easier transition for our loved one who had always lived in her own home before this. They've also got a great variety of activities going on all the time.

We visited this property. It was also nice. We really liked the cottages.

In terms of cleanliness, people at that age with declining abilities have a tough time keeping clean. With my father, his cleanliness is no where what it used to be, so unless you are going to follow him around, there's no way to keep it sparking clean. The people have been very welcoming and friendly. They do variety of activities. My father likes the musical things, he likes the singers and those types of activities. He loves the food! The one thing that I find somewhat troubling is the communication to the family. They always call if something bad happens, but I would like it if there was a contact person that I could call to see if anything good has happened. For Christmas, I would have been interested in sending Thank You cards to the staff, but I had no way of knowing what is available or appropriate. The families are not as much in the loop of the day to day activities. I was an educator for more than 40 years and parents would call me if they had a question, and it would be nice to see that available at the community. Other than that, our whole experience has been a positive one. We really like that it's all on one level, and the community really specializes in assisted living. My dad called me one time to tell me that he couldn't get over the fact that they would let him walk right out the front door! He was expecting some sort of prison, but it's not like that at all. We are very pleased.

My dad used to live here. His room was pretty small. We had to buy a refrigerator and microwave for him. He liked The Blake. He thought it was nice but he didn't do a lot of the activities. The people were nice there.