Spring Hills

They need to improve in communication. I have met with ex dir on this issue. As well as head of nursing... they are a little better but need vast improvement. They did not have introductory meeting with staff when I placed husband; they do not have regular individual meetings between family and staff. They have significant turnover. They do not give me the results of an investigation when an "incident " has happened The aides work hard. But in memory care where needs are higher the ratio of aide to resident is not good enough even if meets va state requirement. I am overall pleased with spring hills mt Vernon. ; however pleased also means significant improvement could be made. I understand how demanding this work is particularly in memory care. And aides are trying given the low pay scale. You lose good people if whole support system is not enough and pay is low. I would recommend you add another category in rating system: COMMUNICATION This is very important- communication. Top down; between staff and very important... to the family They are making an effort since I had a very good meeting with the ex dir a few months ago. I appreciate that. The head of nursing is very good . And the new ex dir is making improvements; all this is good! They need to hire more male aides

I would recommend for Alzheimer's, but they are not trained/staffed highly enough for high functioning dementia.

Spring Hills Livingston is a beautiful place with nice staff members. However, they are having staffing issues is frustrating. Food great most of the time. Could improve communication. It is a brand new place, the staff are very caring and I could recommend this community to others.

We toured Spring Hills Mount Vernon during our search for an Assisted Living facility for our loved one. This facility was okay. The cleanliness, atmosphere, and tour guide were okay as well.

When we visited facilities we looked at several but kept coming back to how comfortable we were made to feel at spring hills. My was very reluctant to move and it took a lot of coaxing but we did it and it was not smooth after getting him in. I feel like there were a lot of promises made that haven’t been upheld by the nurse. She saw my husband and said his care could be managed easily and was confident but she doesn’t communicate and when she does she is scattered and rude. I feel all I’m ever doing is calling or being called upon to solve matters that are in her hands since he has been placed in their care. I am disappointed with how little effort has been put into getting to know him and encouraging him to come out for any activity. I have seen him get worse since moving him and I feel like we picked the wrong place. The food is great, he doesn’t complain about that and the housekeepers are kind. Care employees leave a lot to be desired.

Our family had an in person tour and from everything that we saw and the staff that we met with it, it was an okay tour experience and we just knew that it was not going to be the right place for our loved one.

It was not a good fit for my loved one. It wa smore expensive and an older community.

If your loved one is mobile and can do things on their own, I would recommend considering this facility. If they need more extensive care or are not mobile, I would not recommend them. The staff is good about communication when you approach them with an issue or concern. The facility is pretty clean. They do have housekeeping and laundry services. However, they just shove everything in the closet and don't hang anything up. Not ideal if your loved one isn't mobile and things like that are hard for them to do for themselves. My biggest concern is that they have forgotten to give my loved one their meals quite a few times.

They are short staffed which has affected the quality of care. The food is atrocious from what I have heard, some of it is still frozen when it is served and they have to wait a long time to get served. I would be hesitant to recommend them. Initially it seemed really great and we thought it was going to meet all of our needs and they could provide the furniture so that was great. The marketing staff was wonderful, but we have been disappointed in the whole experience. I think they have potential, but not at the moment.

This place is alright.

Going through remodeling soon, didn't want my loved one involved in that. The public bathroom seemed to have storage in there as well. Everyone was very nice.

We're not feeling very good about Spring Hills Singing Woods right now. They just had a Covid lockdown, so all the residents were confined to their rooms basically, and nobody really came into my loved one's room to keep her moving or exercising or anything. And in general, aside from Covid lockdowns, I think they could have been more aware of how she's doing as well. But the staff I've met I think I are great.

They do have a lot of activities for those who choose to participate and the staff members have been very friendly and seem really willing to do thing but there is no follow up. We are paying for extra care services and due to the lack of staffing it is not being met. For what we are paying we think there needs to be more consistency and community to our loved ones and to our family.

Spring Hills Middletown provided a good tour. But their facility is a bit dated, and It just didn't have a real open, homey feel like I was looking for.

Our family was able to have an in person tour and we did get a decent feel for the community. However, at the time they had a lot of covid restrictions on the residents which is why we chose to go with a different community.

I feel we paid too much and did not get enough. The community was short-staffed. I would not recommend this community right now due to staff concerns. The community is a beautiful place and the food is not bad.

I wouldn't recommend this community to others. The staff here is poorly supervised.

I have been trying to contact them since November for things that she needs and I cannot get anyone to answer me and these are very important things. The TV's were off for 3 months and they did not fix it, they are not responsive or very slow when they do. Overall, I would not recommend the community.

It is ok. It is a quasi nursing/ALF. If you can walk, and care for yourself, it is an ok place. Since COVID-19, there are rules in place as they are following CDC guidelines, working with the health department and following corporate guidelines. That is a plus. However, those with dementia have suffered the loss of a hug, a kiss and close contact with loved ones. They are doing their best to accommodate families with window visits, patio visits, etc... however the time is short...15 minutes. I worry for those with dementia because they can’t remember what they have eaten, if they eaten, if they participated in an activity, I& they had a shower or a hair wash, etc... talking to the resident just does not provide the answers you would like to hear. The staff is pretty good but not all are the same. Communication regarding your loved one days does not happen unless you call and ask. Even if you do, you may get an answer or may not. I try not to overwhelm the staff in getting answers. I do know my loved one is not happy being there currently. It is tough to get old.

Some of the staff are great, and some seem a little clueless. It is more expensive for what you are getting. My father absolutely loves the food. The rooms are nice, but the outside of the building needs to be updated.