Sinceri Senior Living

Just wanted to Thank the Staff at Oak Hill Terrace in Spring House for my Mothers Care. We brought her here to Oak Hill Terrace from an out of State facility due to the very poor care she was receiving at that facility. Moving her to Oak Hill was the answerer to my Prayers. The staff and especially [name removed] did an excellent job with my Mom. She went from being sad and depressed to engaged and enjoying life again. She had some special needs, other than her Dementia, but the team at Oak Hill Terrace stepped up to the challenges she gave them and through their diligence and exceptional care she was happy during her stay at Oak Hill Terrace. Even through the COVID hardships, they dug in and found inventive ways to keep her engaged. I can’t speak highly enough of this establishment and their team. While this Dementia condition and COVID situation presented difficult obstacles, they went above and beyond of what I what though possible. I am so thankful that she was in their care.

I am a vendor partner with Magnolia Springs Lexington, providing on-site therapy services to residents, and we work closely with the entire facility team on a day-to-day basis. I had the pleasure of visiting recently, and was so impressed with the warm, welcoming environment and the friendly, happy staff that greeted me at every turn. I could see the smiles of each person even though everyone was wearing a mask - their eyes were shining so brightly! I also saw eager families checking-in to visit family members, COIVD safety precautions in place and excitement in the air. The services and amenities that Magnolia Springs Lexington offers are second to none, but it's the amazing atmosphere and amazing people on staff that make this a true home. You are considered family here.

Due to the covid restrictions we have still had a limited experience, but we are still having a positive one. They are trying to bring the in house activities back, they have bingo and exercises classes. We do think the value for cost is excellent.

My mother has been a resident at Howard Village since [date removed]. She loves it there which is due in large part to the spirit of excellence created by the Executive Director and the team under her direction. From my mom’s initial transition until today I have witnessed high levels of compassion and support for Howard Village residents and their loved ones. The communication with both residents and family members is outstanding. Living 850 miles away, I am afforded great comfort and security knowing that my mom is under the competent watch of the Howard Village team. If ever there is an issue I know that the communication, actions, support and guidance provided has been and will be with the highest level of compassion and expertise.

Our loved one is a very fussy and picky eater, but they have managed to make her meals and give her meals that she is really enjoying. The activities are still pretty minimal, but she does enjoy bingo on Friday's. The value for cost compared to others, we do feel that it is very good.

I was very happy with Birchwoods. The staff was wonderful to my loved one. They knew her, and they interacted with her. They were very positive, and she enjoyed her interactions with them. They were just wonderful. Communication was very good. I'd call to check in on what was going on, and they kept me informed as to what was happening. The common areas were clean, and I always saw people going though cleaning. They were always in my loved one's apartment cleaning every day. She wasn't thrilled with the food, but she was used to cooking for herself for so long. But all the food I saw looked good. There were limited activities due to Covid, but I saw that they did what they could when they were able to . The activities directors were very pleasant, and they got to know the residents, even if they couldn't offer all the activities they wanted to do. And the little bit my loved one was able to participate in, she enjoyed.

My dad was a resident at Magnolia Springs East for a few years until the fall of 2020 - and I can’t say enough about the staff there. Everyone was welcoming and helpful. We had a positive experience. [name removed] the administrator, was extremely knowledgable, helpful, professional and compassionate as she helped us work through any aging or health-related challenges that arose, really any challenges! My dad enjoyed living there - and loved the staff and the food! The communications with families was exceptional. I already miss hearing hear from and talking with them. Thank you!

I have looked at many Senior Living options and if my Mom were still alive I would not hesitate to have her at Elmcroft Sagamore Hills. What makes this community special is what the staff do for their residents, it is truly a team of caring professionals dedicated to making lives worth living. Exceptional housekeeping, housekeeping the the dining is wonderful too! Don't hesitate to consider this beautiful Assisted Living and Memory Care option... it truly is also one of the BEST values anywhere!!!

We toured this community and it was an excellent tour. I think this would be a great place for a loved one

The director of nursing doesn't call back, and he really doesn't seem to put any effort into communicating with the family. I think the day to day care is good overall. I would give them a 4/5. I like that the person in charge of the dementia unit is very experienced and qualified in her role, and she makes the unit run smoothly and efficiently. She's very concerned about the patient and communicates well with the family. I never got a video call unless it was from the staff. I know they had an activities director who was supposed to be setting up scheduling for video calls as activity for the residents, but that never happened. Calls only ever came from a couple of the girls on their personal phones. In hindsight, they could have done much better on communication.

We chose this because he knew someone here so he was familiar with it. The apartment sizes are perfect for him and what he needs and he has his own patio. He was not the biggest an of the food and he thought it could use some more flavor. I think they could have a larger outdoor sitting area, especially with covid and everyone vising outside. I would definitely recommend to others looking.

We have peace of mind with our loved one here. He seems to be happy here, and happy with the services - the laundry, the kitchen. He feels safe as well. When we set up visits, they've been really accommodating to what works with our schedule, since we travel from out of state. They're good at sending notifications and updates on what is going on in the community. Especially during the pandemic when we can't go into the apartments, they're good about getting food or services that we deliver to our loved one. I see that they are offering adequate activities, but he just hasn't participated.

We really appreciate the love and kindness in the community. They are so accomodating to the changing needs of our loved one.

The care and compassion Library Square showed my uncle for the last seven years was exceptional They helped my uncle easily transition from independent care to higher levels of care. Thank you Library Square.

When my loved one was here, the staff were absolutely amazing. It was clean. They were so friendly. There were so many things for the residents to do. It's beautiful there. It's welcoming to family members. We were even able to have my daughters' first birthday party there. They were so wonderful and accommodating for everything. The food was actually great too. The choices and options they had were really good. But it also had really great flavor. It didn't taste like bland, hospital food. It was more like a restaurant. And we would go on Sundays after church and have lunch with her. It's basically a cruise ship on land.

My mother moved into one of the independent living cottages in 2006. The cottages are spacious and gave her all the amenities she wanted. The caregivers responded as needed. When she needed more help taking care of herself, she moved into a higher care apartment and caregivers provided daily assistance. The caregivers were outstanding and very professional. AP administration was always responsive and a pleasure to work with. Following a recent stay in the hospital, the social worker wanted her moved to a skilled nursing facility. When no openings were available, AP assured the social worker they could meet her needs. They delivered on that promise and provided excellent support then and throughout the pandemic. My mother passed in March from natural causes. She was comfortable in her home thanks to the caregivers sensitive and thoughtful efforts. The highest compliment came from the hospice nurse who stated AP had the best caregivers and support that she had worked with.

It seems everyone is friendly, and they seem to have nice activities. We've just not had a lot of luck getting our loved one to participate. I know Magnolia Springs has done their best to encourage her as well. My loved one has fallen several times, and they have always have contacted us immediately. Overall I don't have any complaints. The care here seems to be excellent.

When we initially toured this facility it stuck out to us and was very welcoming. Since our loved one has moved here it has been easier to visit than at his previous facility. My brother is actually able to take him out to lunch and to do things. He seems to be more comfortable here

It is strictly a memory care facility and they were great at redirecting her attention when needed. They do not have an RN on staff at all times, the ones on staff 24/7 are LVNs. The administrative staff was wonderful, always very accessible. Their activity coordinator was great, she facilitated many great things for the residents to do. She did really enjoy the food that was served here. I would tell others to make sure that your loved one has comfortable clothing and do not bring anything expensive in here. I would recommend them to others looking.

As a visiting consultant, I’ve witnessed a high level of compassion and integrity within leadership and by staff.