SilverPoint Senior Living

The staff were wonderful when we moved mom into the community. They were courteous and helpful. When the power went out due to a storm I saw the manager helping people up the stairs. They offer daily activities and mom is making friends. She is happy with the food and they do offer a variety of choices. The grounds are well taken care of. I would recommend this community.

I had a great visit with Miss [Removed], she was amazing! She made us feel welcome and at ease. The whole staff was friendly and outgoing. The facility was decorated nicely and felt warm. One of the first things I noticed was how fresh it smelt and how much it reminded me of home. During the visit I loved seeing Miss [Removed] interactions and relationship she had with the residents. It was more than Miss [Removed] showing us around she customized our visit and made us feel welcome. I am looking forward to moving in the future.

The most impressive picture of Brookdale is the quality of compassionate care and the staff's willingness to extend themselves to the residents without worrying about who's job it is. I helped choose the facility we would put our mother in and helped move her belongings. The staff was always there to see if we needed any help and to answer all our questions. When a storm knocked out electricity throughout the complex, the staff immediately made sure the residents were given meals and checked on regularly. They helped those who couldn't walk up the secondary stairs to get to their apartments. It is very much a tight-knit family-like community where Biblical values abound in showing kindness, long-suffering, mercy, and love for the people they serve. I have one negative comment that I did not want to include in my rating, and yet it is something that needs improvement. We could never seem to get a final amount for what was owed for the June rent. We were handed several amended statements, both with handwritten notes and numbers on it that only confused us more. We simply wanted a final total amount to write the check for my mother's rent for one month. Even the day before June 1st, when rent was due, my brother was not sure the check he wrote would suffice. I trust that this issue will not continue in the next months. I don't know if the billing system is outdated or the means to follow it is not understood, but we are hoping we will be billed fairly and in a forthright manner in the future.

Everything is working out well for my mother since her move to this community. She is safe, and receiving good care. The staff here is great. All levels of the staff have been helpful, and kind. She stays busy with the activities they have available for the residents. The meals are nice, she is pleased with the them. I would recommend this community, it is working out well for us.

I had a good tour of Brookdale Longview. If my loved one needs Assisted Living in the future, we will defiantly consider this facility. The tour guide that I met with was friendly and informative. It was a good experience.

My experience with Brookdale Fredericksburg Road has been a good one so far. Everyone has been very friendly and helpful, and they tended to my needs very well. The facility itself is well kept and clean, and it just seems like a very nice place overall!

The nurses that I had contact with were amazing. The administration was also great. All were very attentive and compassionate.

The personal care assistance through a marvelous job and they show that they honestly care about what they're doing and about those they're helping.

After my wife of 52 years died, my daughter, [name removed] moved me from a single family house, to an assited care facility nearby. I live recently had a fractured skill and series strokes.

Staff has listened to everything I have reported. And for the most part have taken care of or has put in motion to resolve the issues. If I was ever in need of assisted living The Pearl would definitely be an option.

All in all I am happy with WestMark. It is clean, the food is good and the staff is friendly and they try to be helpful when asked.

Great new place. Needs improvement in certain places. Have had a couple of issues. Some have been resolved. Looking into moving my mother into a more hands on nursing care place. Plus we have a language barrier with her and. I Spanish speaking people to communicate with her.

The rent went up without anyone letting me know. I know my mom is at the top for care but I feel rent and care are very expensive and now it's gone up another [fee removed] a month. It's at the point now her monthly income cannot cover expenses. If you have any ideas or ways to help or assistance in this I'd love to hear! Overall my mom is happy at the facility. I am very pleased with the care! Price is the only thing.

The music they play in the foyer is both too loud and certainly not enjoyable to the residents. Staff picks of "modern" music is not what I believe their residents would choose

Overall, the pearl has been great - it's never easy and I don't think anyone could earn a 5 overall, but they've been great, very supportive and helpful. Based on the experience we have had so far, we would absolutely recommend The Pearl Senior Living to other families.

Management doesn't always follow through with requests. The staff are friendly and it is a good value for the money.

I'm so glad I moved my mom here. The place is always clean. The atmosphere is calm and inviting. The residents seem well cared for. I would give it 4.5 stars because no place is perfect..I recommend visiting at different times to see if it's a good place for your loved one. I haven't been there during activities so I couldn't rate.

The only real complaints I have is with regard to tenant and visitor access. The system in place for securing patients is not by any means 100% effective. I have found the door to main access unlocked or open several times in the recent past. A more effective approach to keeping the access door closed at all times would be to incorporate a mechanical closing device. Using such a device would more likely keep the door secure thus allowing tenants to have the access code and not have to tie up personnel assets for the purpose of monitoring the one and only tenant and visitor access point. This would also help to keep people from having to wait in the elements for someone to open the door from the inside

The staff interaction at Brookdale Longview is great. They all seem friendly and attentive. We have sat with our family and also ate some meals. What we ate was good. Plates are well arranged and attractive. I think the housekeeping could improve. We would recommend Brookdale Longview Senior Living to others. We have recommended it already to some friends for their loved one.

The staff has all been amazing. Kind, helpful and quick to respond. We have had to also get a private care giver to meet my families needs.