Serene Gardens

We wish we would have used your service when we were looking for independent living for our mom. It would have saved a lot of heartache and anxiety if we understood independent living, assisted living, and memory care. We would have gone with a facility that incorporated all 3 versus having to move our mom. 1. 4 - Some of the staff deserve 5, but others shouldn't have been there. My mom had dementia, so I was there a lot and saw the inconsistencies in staff. Again, MANY of the staff were wonderful, but they weren't there 24/7. 2. 5. Very clean! 3. 3 with the same response as question 1. 3. 5 4. 4. She also had hospice care, which helped a lot. [facility removed] and [facility removed] worked well together. On a side note, I strongly encourage families to use an outside hospice versus the one recommended by the facility. 5. 5 if you're referring to the in-house administrative staff. They always responded and helped. 6. 1. The food was bad! For what we paid, the food should have been better. 7. 5+5+5!!! Their new activities director, [name removed], was excellent!! She made every resident feel loved and did so much for them and families. 8. 3. I think those that own the facility make those that run it do more with less while they pocket the money. Again, I am happy to answer questions.

Very clean facility. Staff overall is very caring. Had a few issues with nurse Aids. I feel they could use more training when it comes to patient safety and care. Most Nurses Aids very pleasant and really cared for the residents. However, they pass meds and I do not feel that some have enough knowledge to do so. Some med errors/misinformation were made on behalf of my mother. There are no RN's/LPN's on staff after hours and on weekends. The administration/ director addressed issues as I brought to their attention. Food was good and plentiful. Because I am an an RN, I was there every day and my mom had a nurse from hospice, it worked for us. I would not recommend for patients that need advanced medical needs.

Nice, small apartments available with warm, kind and attentive staff. Only wish there were more offsite activities available for residents. Movies, bingo, church, local farmers markets and visits to local businesses would be nice outings.

We moved our parents to Serene Gardens of Hartland about 3 months ago. They were living in an Independent Living facility before this. The administration at SG has been very accommodating to meeting our parents’ needs. They strive to listen and have addressed any concerns we’ve had. The meals are very tasty and nutritious. The faculty is clean and well taken care of. There does seem to be a lot of turn over of staff but I imagen this is normal in these facilities. The staff do call our parents by name and quickly learn their needs. Although they sometimes seem short-staffed, I’ve never felt it was unsafe. Our parents are well fed, clean and content. Overall, SG feels like home to our them and we especially like the small size of the facility.

They are short staffed and there have been some highs and lows. My mom has several issues they are learning. There are days I wish we could afford better care, but I know nobody can take care of her like I can so I have to learn to trust them. I have high standards. She likes her space. They don't clean to my standards but I'm ocd. The outside grounds need a little tlc. There are some staff that go above and beyond, they are amazing! Some that do what they have to. Right now with the staff shortage they are busy, I wish they could spend more one on one time. Some meals have been less desirable. It's not home cooking but she has options. The activity staff are so nice. I wish they had activities on the weekends or some evenings. It's a lot of money but I know for everything we get it's not in the world of assisted living.

Memory care is secure. Staffing numbers could be better but all of healthcare is suffering from shortages. Staff is caring and professional. Administrative staff works well with agencies to ensure affordable options for those in need. Facility is modern and nice.

It's not a perfect community, but yes I would recommend it.

Overall, we are very happy with placing my loved one at Serene Gardens. For the most part, the staff are attentive and caring. I think on occasion they may be understaffed, but we understand that is a nationwide issue. I scored the activities at three, as my loved one really does not participate in them. I would like to see my loved one be more involved, but part of that is on our loved one . I feel if they were to encourage to our loved one a little more, they might participate. A Place for mom were very helpful! I really appreciated your input when looking for a memory care center!!

My loved one was briefly a resident at Serene Gardens of Clarkston for a respite stay and overall it was a good experience for her. This facility is very nice, clean and bright. We would consider using them again in the future. My loved one also said that the food was good.

The compassion of the staff and how they help residents and family is comforting. Follow through on certain issues has not been stellar.

Many things were missing from my husband's room and we were unable to retrieve all of them. The person across the hall had a lot of things in her room. At least we were able to retrieve those! For the memory care unit. The unit just seemed depressing, hard to judge how clean. Staff very friendly, helpful. I was away, and had to text director to get staff to take him outside. His visitors reported that he was either sitting by himself or pacing the halls. I found him walking upset in halls when I picked him up. I don't know about meal because my husband is unable to remember anything about them. Did not get any feedback on activities. Did get one text with a picture of him on the putting green outside. He did not want to be there, kept trying to leave, so I don't think he was off the locked unit much. If he could have stayed in assisted living, I would have thought the value for money was a 5. Although the staff in memory care was very good, I'm not sure there were enough to give the care I wanted for him.

I like that it is smaller than most. Staff knows residents by name.It was very hard and stressful to pick. It was comparing "apples and oranges". It did seem to be a good price. Also they had an arrangement to get my loved one, out for an outside doctors appointment.

We highly recommend Clarkston Comfort Care and have also received positive feedback from others that have visited. One of the main positives is the staff and the care they provide. It's not perfect and improvements can be made, but I am so comfortable leaving when I visit knowing my loved one is being cared for.

I would tell others that we were going to put my father-in-law into Clarkston comfort care and they took the non-refundable fee and went to see my father-in-law to evaluate him. They decided they were not going to take him and then never contacted anybody and kept the money. I was very disappointed in that.

I thought overall the staff were pretty good. It is a newer facility so that is really a plus. My loved one had been in a few places previously and none of them were nearly as good as this one. If you are looking for a nice clean place for end of life, this would a good choice. I would recommend Clarkston Comfort Care.

I think The Avalon of Auburn Hills is a very clean and modern facility, which I really appreciate. Our whole family has been impressed with the facility, yet It's still a very warm and family-like atmosphere. Overall I think the care of our family member is good. We've had to talk with them a few times about her diet. Sometimes that communication wasn't getting to their dietary department. Coordination of that took some time, but we finally did get it resolved.

The staff is very friendly and caring. The facility is new and clean. We were very happy with the level of care but we moved our mom out because she wanted to be in a larger facility with more people.

Communication is excellent, as is the friendly and helpful staff. Unfortunately, they were taken over by a new company which immediately raised the price exactly the amount of social security raise, 8.7%. I found that insulting, as it was so obvious!

This was a nice community. It wasn't the right fit, due to their needs.

The staff is friendly. Communication with the family is good. The director is pretty busy, but does a good job. The food seems to be good. The facility is clean. Housekeeping is done, but I don't think it's as often as it should be. When they do clean, they do a great job. They just don't seem to clean as often as promised., but I understand that could also be due to short staffing. They do offer transportation, but we use the in house Dr. They also have a pretty good variety of activities and exercise for the residents, we're happy with that. I have recommended them to friends and family and will continue to do so. Overall, we're happy with the facility.