Serene Gardens

Memory care is secure. Staffing numbers could be better but all of healthcare is suffering from shortages. Staff is caring and professional. Administrative staff works well with agencies to ensure affordable options for those in need. Facility is modern and nice.

It's not a perfect community, but yes I would recommend it.

Overall, we are very happy with placing my loved one at Serene Gardens. For the most part, the staff are attentive and caring. I think on occasion they may be understaffed, but we understand that is a nationwide issue. I scored the activities at three, as my loved one really does not participate in them. I would like to see my loved one be more involved, but part of that is on our loved one . I feel if they were to encourage to our loved one a little more, they might participate. A Place for mom were very helpful! I really appreciated your input when looking for a memory care center!!

My loved one was briefly a resident at Serene Gardens of Clarkston for a respite stay and overall it was a good experience for her. This facility is very nice, clean and bright. We would consider using them again in the future. My loved one also said that the food was good.

The compassion of the staff and how they help residents and family is comforting. Follow through on certain issues has not been stellar.

Many things were missing from my husband's room and we were unable to retrieve all of them. The person across the hall had a lot of things in her room. At least we were able to retrieve those! For the memory care unit. The unit just seemed depressing, hard to judge how clean. Staff very friendly, helpful. I was away, and had to text director to get staff to take him outside. His visitors reported that he was either sitting by himself or pacing the halls. I found him walking upset in halls when I picked him up. I don't know about meal because my husband is unable to remember anything about them. Did not get any feedback on activities. Did get one text with a picture of him on the putting green outside. He did not want to be there, kept trying to leave, so I don't think he was off the locked unit much. If he could have stayed in assisted living, I would have thought the value for money was a 5. Although the staff in memory care was very good, I'm not sure there were enough to give the care I wanted for him.

I like that it is smaller than most. Staff knows residents by name.It was very hard and stressful to pick. It was comparing "apples and oranges". It did seem to be a good price. Also they had an arrangement to get my loved one, out for an outside doctors appointment.

We highly recommend Clarkston Comfort Care and have also received positive feedback from others that have visited. One of the main positives is the staff and the care they provide. It's not perfect and improvements can be made, but I am so comfortable leaving when I visit knowing my loved one is being cared for.

I would tell others that we were going to put my father-in-law into Clarkston comfort care and they took the non-refundable fee and went to see my father-in-law to evaluate him. They decided they were not going to take him and then never contacted anybody and kept the money. I was very disappointed in that.

I thought overall the staff were pretty good. It is a newer facility so that is really a plus. My loved one had been in a few places previously and none of them were nearly as good as this one. If you are looking for a nice clean place for end of life, this would a good choice. I would recommend Clarkston Comfort Care.

I think The Avalon of Auburn Hills is a very clean and modern facility, which I really appreciate. Our whole family has been impressed with the facility, yet It's still a very warm and family-like atmosphere. Overall I think the care of our family member is good. We've had to talk with them a few times about her diet. Sometimes that communication wasn't getting to their dietary department. Coordination of that took some time, but we finally did get it resolved.

The staff is very friendly and caring. The facility is new and clean. We were very happy with the level of care but we moved our mom out because she wanted to be in a larger facility with more people.

Communication is excellent, as is the friendly and helpful staff. Unfortunately, they were taken over by a new company which immediately raised the price exactly the amount of social security raise, 8.7%. I found that insulting, as it was so obvious!

This was a nice community. It wasn't the right fit, due to their needs.

The staff is friendly. Communication with the family is good. The director is pretty busy, but does a good job. The food seems to be good. The facility is clean. Housekeeping is done, but I don't think it's as often as it should be. When they do clean, they do a great job. They just don't seem to clean as often as promised., but I understand that could also be due to short staffing. They do offer transportation, but we use the in house Dr. They also have a pretty good variety of activities and exercise for the residents, we're happy with that. I have recommended them to friends and family and will continue to do so. Overall, we're happy with the facility.

From a facility standpoint we do think it is very nice, relatively new, clean and modern. The size of the rooms are probably amongst the best we had seen. You could pick between a one bedroom or a two bedroom that had a separate living area. The staff are certainly friendly and try very hard which is a big positive - we do think when it comes to memory care they could use a little more training. The meal arrangement's are nice, the dining area is nice and they all eat together. It is a single price, nothing that is nickel and dime it is all inclusive. We would recommend them to other families

It has not been that long since Serene Gardens has taken over. It's been about 2 months, but I'm not sure of the exact timeframe. They do take real good care of my husband and the meals look good when I've come to visit. Although they could give them a bit more food, if they're serving something that a resident doesn't like or can't eat, they make sure to get them something else. I would recommend it, but the problem I've come across with Serene Gardens is a lack of communication. It's more so with the night staff that I find this problem. My husband is approaching end of life and today in his rom they had oxygen tanks and all of this equipment all over the place, but no one could tell anyone why or who put in there. They also couldn't tell us who administered the oxygen and why. Because it happened at night, they did not have the hospice nurse's okay on that. So sometimes I've come across things like that where everyone is running around trying to figure out what happened. But, honestly, that would be the only thing that they could improve on. There's a new manager there, and we really like him. If we bring something to his attention, it's taken care of. I told my kids that if something happens and I'm no longer able to take care of myself, I wouldn't mind being placed here. And if I'm putting myself here, I'd say that's a pretty good recommendation. The new staff and workers in the memory care unit have been really sweet, kind, and caring. I really like them and I will miss them when my husband passes, because we've spent a lot of time together.

Everybody we have met so far is super friendly and we really like the rooms. They are large and have a lot of space. The community is extremely clean, that was one thing we noticed right away. The activities are coming back and we do think they are doing well in that area as of right now. The meals sometimes are a hit or miss, its like occasionally they forget they are serving elderly folks.

The day to day staff working and the nurses there are just terrific and so good to our loved one. However the management is just okay, they seem to be disorganized at times and we have had issues with them loosing checks of ours even when it was handed to them. The activities person is nice, but other than having jigsaw puzzles out there really aren't many activities. We aren't sure if it just our loved one but they are not that happy with the meals. The value for the money right now is just not worth it.

I would recommend Angela's House to others for their loved ones. This appears to be a newer community. The food is really good here. The community is accommodating to the residents and family's requests. The staff were okay to work with if the family had questions or concerns about our loved one. The activities were basic and performed within the community. There is no transportation to take residents shopping or to doctor appointments.