Serene Gardens

They are constantly understaffed, especially in memory care. Activities are very few. Food has gotten better since the new chef has started. The room is nice, but they have raised the rent by more than one thousand per month. The administrator is not responsive to problems or complaints, she really doesn't care. We are looking for another option at this time.

Close to home.

I don't know where it stands now, but they said they would be getting the Medicaid Waiver. That was one of reasons we moved in, but didn't happen while we were there. They also asked us to fill out an anonymous review to receive $[removed]off the next month rent. They never paid us. They said they had activities for the memory care residents which never happened while we were there. Unless they call watching TV an activity? An incident occurred when a stomach virus was going around & some residents had diarrhea. So when I picked my mom up to go out I had to dress her & I put a pad on her for precaution. 2 days later when I came back to visit she was in the same clothes, same underwear & had the same pad on. While we were there they had different Executive Directors in one year. On a positive note there was one nurse who was excellent & caring with the residents. Her name was [name removed] Another nurse put her priority on cleaning instead of assisting. I wish I had better things to say, but for anyone new moving in I would reconsider.

I toured this community. The staff was not friendly. It was fairly clean, but the facility itself seemed dark and dingy. I wouldn't recommend them to friends and family.

It was very misleading that they had activities for their clients when in fact they did not even have a director. The main goal for me placing my mom was to have more social interaction and options to keep her mind active. It was clear she should have been placed in assisted living and not memory care. The nurse should have recognized that on her assessment. But I guess when their goal was to fill beds and more expensive ones they went that route. Totally disappointed to be so misled. I would not recommend this facility to others.

I wasn't impressed with the community. They ignored my loved one and brought the meals to them due to the pandemic. They only tried half-hearted to engage my loved on with activities. The food looked like Gordon foods. It didn't seem that the community put little effort into the meals during the pandemic. The dining room food was better, prior to COVID. I was able to do window visits, this was the highlight of the stay here.

The community is good for independent or more assisted living care. I don't feel the community can provide skilled care due to staffing and training. If your loved one is independent I would recommend this community.

The staff at this community were nice, however they seemed to only be working for their paycheck. The last few days my loved one lived there they did not have sheets or blankets on their bed and they did not take care of their personal needs. The food was not good.

With an average monthly rate exceeding $3000 we cannot consider this facility

We toured this place when we were looking into care options for my loved one. I was not impressed by what I saw here and I didn't like the feel of the community. The inside just felt very dark and depressing, and I didn't think it would be a good atmosphere for a memory care patient.

Their staff are not well eqipped to de-escalate memory care patients with anger and frustration issues. The activities are general and maybe not as well thought out and accessible for all of the memory care patients. If someone has a loved one who is very low maintenance and is content to sit and doesn't need much then the care is probably fine, the cleanliness, the food, the care, but if there is much beyond that and you need something a little more, I don't think they can handle it. There is also the possibility that if your loved one needs more care, they will hire an agency and not tell you.

We were there a total of 19 days before dad "fell" out of his bed. He never received a call button. And the evening staff was not polite. If you can take care of yourself it's not bad. But for someone who needs assistance it's not good.

[name removed] does not return any calls from myself or my wife concerning my mother in laws status on the waiting list for memory care!! They claim that the A&D waiver program is acceptable for partial payment with the remainder coming from her income and told is she was at the top of the waiting list..next in line over a year ago but since then they will not return our calls.very unprofessional!!

They were no help to her whatsoever ever. I was there 2-3 times a day just to make sure she was ok and getting fluids after I took her to emergency for being impacted after she had been there for three weeks. I asked them to give her bone broth and water I left in her refrigerator and nothing was ever touched. After the first visit to emergency she was back to emergency in 5 days so that's when I removed her from there.

Just walk in and look around for yourself. Look at the residents, look at their hair, and clothing, go during meal time. Please do your due diligence and inspect this place before you place your loved one here. It takes forever to get buzzed inside after 5 pm. The management ([name removed]) and staff do not care about the residents. Medicine is rarely given on time or prescriptions filled on time. They ran out of meds several times and informed us that we would have to go get more due to the pharmacy being closed on the weekend. They leave meds in the admins or nurse's office and are not locked up in the med rooms. They gaslight residents and family members. Call buttons go unanswered for hours. When staff is questioned, they always have the same answer: "Sorry, the call buttons are down again." This is unacceptable for anyone who needs assistance. Showers are not given by the staff as scheduled. The staff lies and says the residents "refused" the shower or did not give a shower

My loved one has dementia. They have no business taking on that level of need because no one was willing to take the time to know or care for her needs. She is not capable of asking for help. No one was concerned enough to find out what she needed. When I asked them to give her fluids all day NO ONE bothered. I left bone broth and water in the refrigerator in her room and asked them to have her drink them. When I would go in (2 times every day) nothing had been moved from the refrigerator. When I would ask why no one knew anything.

Don't go there! I was so disappointed with this place. Both my parents have passed and I have so much guilt about choosing Avalon. Absolutely horrible experience.

If I could give this place 0 stars I would. I would like to start with is the building is absolutely horrible, there’s mold growing in the building specifically in room #4 that was being used as a storage room, the carpet is disgusting, there’s one resident who’s flooded her room MULTIPLE times and it has leaked into the hallways and they have yet to replace it. There is 2 laundry rooms with 2 washers and dryers each but they both only have 1 washer and dryer in each there’s been countless times we’ve requested for them to be fixed and nothing happens. Management is too worried about making the building look decent but that’s like putting lipstick on a dumpster. The beginning of this year the heat went out and was out for almost a month, in the summer time the air doesn’t work so everyone’s miserable and it’s hard to work. When it rains too hard the dining room floods like the building is sinking in the back, the residents pay so much money to live there and the care is half [profanity removed]

They tack on charges that not legitimate.

My loved one was previously a resident at Brookdale Battle Creek. The overall experience was terrible. The cleanliness and friendliness is not good. The staff and quality of care are not good, either. Animals in the zoo are treated more humane than the residents at the Brookdale Battle Creek facility. I would never recommend this facility to others.