Serene Gardens

I currently utilize the services Prestige Pines offers for my parent, and I think the community is a nice environment everyone who works there is very helpful and it is very nice setting. Cleanliness is great and friendly staff.

Prestige Pointe is very clean. They are very friendly, and very welcoming. I have not experienced this, but from what my loved one has told me, some of the night staff are not very friendly to the residents.

I think Sterling House of Saginaw is a nice place overall, but it did not end up being a good fit for my loved one. The staff here are friendly and helpful, and their whole setup is very nice. However, they seemed to have some difficulty controlling the behaviors of some of their memory care residents. There were a lot of outbursts and shouting that they would just let happen, and it was making my loved one uncomfortable.

Mom and I visited Sterling House today. We actually agreed on something...we both really liked it! The dog, Casey, is a nice touch since we are dog people. It felt homey and comfortable. The residents provided positive feedback without and prompting. We will definitely keep this place in mind!

The manner and friendliness of all the staff doesn't sag no matter now busy they are. Patience and gentleness come to mind when describing staff feeding or attending to my loved one's needs. Amenities are excellent; dining includes cloth napkins and personal wait-service. The only drawback has been some laxity in laundering pillowcases which are rotated under the patient's legs (patient is bed-bound). Apparently there is a regulation for assisted living homes which prohibit the use of side rails on beds in those facilities. There are several reasons why our patient has needed them for his comfort and safety, and we have had to improvise other measures to attempt to keep him safe. The staff DO work very well with Gentiva Hospice services.

We toured this community when we were looking into care options for a loved one. This was a very attractive community, they had a lovely main building and common areas, and well kept grounds! Unfortunately it was a fairly expensive community, and the rooms in the price range we were looking in were very small, and would have had shared restrooms.

Its beautiful. I would have moved in myself. If you have a loved one with Alzheimers this is the place. My only problem was not being able to get a price. Not even an estimate.

We've had a good experience with Sterling House so far. The facility itself is very clean and well kept, and the staff have all been very friendly. The community has a nice family atmosphere, and we feel like they treat us just as well as they treat our loved one who lives there! She has had some complaints about the food, and having tried it myself I agree that it could use improvement. It's not bad, but could definitely be better.

All in all, everything was alright. My loved one was only there for a short time, but while they were there, everything was very clean. They definitely could have used some improvement as far as communication goes. It didn't seem like the staff was always aware of what was going on with the residents. Other than that, the staff was very friendly to both the residents and the families. We wouldn't have kept my loved one there if they weren't.

My mother enjoyed her short respite stay at Prestige Pines. I am sure we will be using the facility again for future respite stays.

We're very happy with this community so far! It's a very airy, clean, and inviting feeling facility. The staff seemed to have a genuine interest in taking care of the needs of the residents. They respond promptly and take care of anything that comes up immediately. One area that I feel like they could improve on a little is just the interpersonal skills of the caregivers. They're very prompt and helpful, but I wish they were a bit more personable, things like just checking in to say "Hi!", cheerfulness, etc.

The director was very professional and nice, showed me around, introduced me to staff, explained rooms set-up, showed me a calendar of events and activities, also provide memory activities, hands on activities, help with bathing and medications, discussed costs and requirements ($2900-$3100); max of 20 residents for assisted living and 20 residents for Alz./dementia, does not work with medicaid

Very nice place.

I visited the location and was reasonably impressed with the appearance of the place and the reception I received by the director. I like the newness of the place and the fact that it is on one level.

Hospice; all inclusive rates.

I visited the location and was reasonably impressed with the appearance of the place and the reception I received by staff. This was the first place I visited, so I was just getting acquainted with the kind of experience a resident could expect. I like the newness of the place and the fact that it is on one level. I don't know enough about the cost options.

My mother has recently made the move into this community and so far I have no complaints of how things are going. The facility is a lot newer so I am hoping once they get some more experience with how things go, everything will run smoother. The staff have been kind and I am comfortable with the care they have been providing my mother at this time.

Although my family and I loved the community itself we did not like the location of it at all. Its just a little to far to have my parents there and us away from them. If this dosent apply to you I would say go for it.

My loved one was here for a brief respite stay, and while there are a few things they do very well there are also way they could improve. To start with the good, the caregivers are wonderful, they are all very friendly and professional. However, it is a very costly facility, and I don't feel like they provided much in terms of services and amenities for the price. They also did not have much in the way of activities.

Nice place, need to actively monitor your loved ones level of care