Serene Gardens

Brookdale is clean and friendly. They have a really good staff that is patient and kind. Their monthly coat is higher then similar facilities, but they have a good location for us.

We just moved my mother into this community yesterday, but based on what we say from move in and during our tour, the place seems like a very good fit! the set up is very comfortable, and everyone has been very friendly.

We have been happy with them. They have been very good to her. It's clean, and looks nice when I go. The food is pretty good, even though that can be really subjective. I don't have any complaints, at this point.

They do pretty good overall. It would be better if we could have heat control in the individual rooms. It's centralized heat, and it's really hot in there. The common areas are a perfect temperature and in the rooms it's like a sauna. It would be nice if they washed the clothes by individual rooms rather than all together, clothes come up missing or you end up with other people's clothes. The food is good and there are no complaints about the activities. They wanted to do bathing on Tuesdays and Thursdays, and that seems like odd timing, to have a bath after two days, and then not again until five more days. I would think they could space it more like three days and then four days or something. The staff is pretty friendly, the ones that have more experience seem to be better with adjusting to the residents personalities.

The staff is mostly competent, with a few notable exceptions. She sometimes complains about the food, especially with the new cook. Her apartment is good seized, one of the largest in the facility. Generally things are clean and he meds are dispensed on time.

The staff was very caring. My dad loved the space he was allowed to roam around the house-like setting. It's very different from other memory care places that are just a single hallway

The food needs to be better and there's not enough activity to keep the residents engaged. A lot of the residents stay in their apartment after their meals.

I would say the facility and staff are great. Facility is very clean and staff really care for residents. I do think there could be more activities on weekends. Maybe even church services or prayers on Sundays. The food is very good.

The medical staff is getting better. [name removed] has leveled up the care team even in the short period of time she has been here.

It's a nice place but definitely have to remind them about bathing and room maintenance. Close to my house

The facility is very clean, updated and great staff. They are engaged and very up to speed with my loved one whenever I checked in. Would highly recommend. Only thing lacking is communication. Identify a way for daily updates without a phone call or in person visit would be ideal.

What we like the most about Americana Senior is the location and twenty four hour access. Also the price and their willingness to work with us to place her on short notice

What Brookdale Bay could improve on would be definitely the medical assistants/aides...very helpful and friendly! Also (I called them chef) the cooks...always different foods/desserts and cheerful

Serene Gardens was the ONLY care facility in Lansing/Brighton/Ann Arbor/Detroit area that was willing to accept our father with an LVAD as a resident. The LVAD group from UoM hospital helped to arrange for them to be trained. The aides were very nervous with the LVAD batteries initially. The center would have been much better if there had been some onsite support for LVAD care for a couple weeks. The staff were all very kind and considerate. The food was mediocre. There was a lot of unidentifiable fried patties of meat/fish. Food served in the residents room instead of dining room was often cold. The facility and the resident rooms are really nice and clean. It smells clean and not like dirty bodies which is a big plus. I would not hesitate to put another loved one there who needs care. I just hope they improve their food options and continue training and supporting their staff in care giving skills.

We wish we would have used your service when we were looking for independent living for our mom. It would have saved a lot of heartache and anxiety if we understood independent living, assisted living, and memory care. We would have gone with a facility that incorporated all 3 versus having to move our mom. 1. 4 - Some of the staff deserve 5, but others shouldn't have been there. My mom had dementia, so I was there a lot and saw the inconsistencies in staff. Again, MANY of the staff were wonderful, but they weren't there 24/7. 2. 5. Very clean! 3. 3 with the same response as question 1. 3. 5 4. 4. She also had hospice care, which helped a lot. [facility removed] and [facility removed] worked well together. On a side note, I strongly encourage families to use an outside hospice versus the one recommended by the facility. 5. 5 if you're referring to the in-house administrative staff. They always responded and helped. 6. 1. The food was bad! For what we paid, the food should have been better. 7. 5+5+5!!! Their new activities director, [name removed], was excellent!! She made every resident feel loved and did so much for them and families. 8. 3. I think those that own the facility make those that run it do more with less while they pocket the money. Again, I am happy to answer questions.

Very clean facility. Staff overall is very caring. Had a few issues with nurse Aids. I feel they could use more training when it comes to patient safety and care. Most Nurses Aids very pleasant and really cared for the residents. However, they pass meds and I do not feel that some have enough knowledge to do so. Some med errors/misinformation were made on behalf of my mother. There are no RN's/LPN's on staff after hours and on weekends. The administration/ director addressed issues as I brought to their attention. Food was good and plentiful. Because I am an an RN, I was there every day and my mom had a nurse from hospice, it worked for us. I would not recommend for patients that need advanced medical needs.

Nice, small apartments available with warm, kind and attentive staff. Only wish there were more offsite activities available for residents. Movies, bingo, church, local farmers markets and visits to local businesses would be nice outings.

We moved our parents to Serene Gardens of Hartland about 3 months ago. They were living in an Independent Living facility before this. The administration at SG has been very accommodating to meeting our parents’ needs. They strive to listen and have addressed any concerns we’ve had. The meals are very tasty and nutritious. The faculty is clean and well taken care of. There does seem to be a lot of turn over of staff but I imagen this is normal in these facilities. The staff do call our parents by name and quickly learn their needs. Although they sometimes seem short-staffed, I’ve never felt it was unsafe. Our parents are well fed, clean and content. Overall, SG feels like home to our them and we especially like the small size of the facility.

They are short staffed and there have been some highs and lows. My mom has several issues they are learning. There are days I wish we could afford better care, but I know nobody can take care of her like I can so I have to learn to trust them. I have high standards. She likes her space. They don't clean to my standards but I'm ocd. The outside grounds need a little tlc. There are some staff that go above and beyond, they are amazing! Some that do what they have to. Right now with the staff shortage they are busy, I wish they could spend more one on one time. Some meals have been less desirable. It's not home cooking but she has options. The activity staff are so nice. I wish they had activities on the weekends or some evenings. It's a lot of money but I know for everything we get it's not in the world of assisted living.

Memory care is secure. Staffing numbers could be better but all of healthcare is suffering from shortages. Staff is caring and professional. Administrative staff works well with agencies to ensure affordable options for those in need. Facility is modern and nice.