Senior Lifestyle - Suites

This community doesn't seem to care for the seniors there. The maintenance did not have the resources to help get things fixed and repaired in a timely manner. I would not recommend this community to others.

I wouldn't recommend this community to others. The cleanliness of the building isn't there. Once I got in the door the management's attitude changed. There was a fire in my apartment building and I had to pay for a few days out of pocket at a hotel. The community wasn't willing to help residents with giving advice of who to reach out to. Sometimes there it takes a couple of weeks to get a maintenance or any other problem taken care of by the community. The carpet had to be replaced and they haven't replaced it yet. I now have concrete floors in the hallway in the building. I've had mice for the last 4 months in my apartment.

If no one is in the office on rent day the house keeper collects the rent. This should not be because our record should be private. I can go on and on but if something could be done about the above matters this will be a start. Hoping to receive a respond from you. Thanks in advance.

We never go to a play movie or the boat to eat or gamble to try and win our rent money. Cost of cable is from 50,00 to a 100,00. If you don’t have cable TV reception is Lousy. We have to wash our own windows, screens and blinds on the inside. There’s seldom no one in the office even on the day that rent is due.

Here at Senior Suites located at 6800S, Keating – Chicago 60629 are paying top rent 800,00 and 900,00 a month starting with $70 increase every year which was not told to us in the very beginning. There is little given to us in return. The only activities we have is Bingo and we purchase our own gifts for this.

The Senior Suites of Fay's Point is a nice and clean facility. The only issues I have is that there was a fire the other day. The freezer does not have racks. The parking is not good at all. Visitors don't have no where to park. They do a great job with their services but they are short of staff. I think they should hire more people. I would like for them to look into those issues. Other than that, This is a nice place.

The management could be much better. We are not getting what we should as a community. We are left out continually when it comes to services. It appears management does not care. We are constantly paying rent, getting nothing in return.

I'm going to have to give them a 2 right now because we set my father up to do a direct debit and the first time he had to write a check because it wouldn't go through and they charged him twice. They were really poor at resolving it, I can say the management there is not good at all. The manager ignored us and ignored my father, I had to threaten with a lawyer to get her to pay attention and even when I called the regional manager I got no response. The assitant manager is a really great guy, the facilities are great, the maintenence is great, the housekeeping is great, the facility is very nice. He's happy there with the people and the facilities but the manager is jsut not good. For the money, this was the best I could find and we needed something almost immedeatly and if this didn't even happy from the very beginning we wouldn't have had any problems.

I was very unhappy regarding cleanliness, and no professionalism at all. I saw many other places and no other place was as nasty as this one. There was a smell that I could not fathom on each floor I went to.

Pretty much a bad experience with The manager. If you ask to get anything done maintenance will complain the entire time, whether it’s a broken shade, a clogged sink or a broken spring in the window And somehow belittle you in the process

My mother has lived at Senior Suites of Ravenswood Manor for over 20 years. She was happy here until bed bugs moved in. After the 1st round of treatments, my mother found bugs. Management insisted she was seeing things. Finally, they conceded her unit was infested. Inspections & treatments were poorly scheduled w/ insufficient communications & no shows throughout this 2-year ordeal. The story now is that tenants were "refusing entry' for exterminators. That is not true in my mother's case. She has never denied entry. We've spent thousands to remedy this, including lawyer fees. Their insurance, Travelers, stated the bldg was not at fault & refuses to compensate us for any costs. They refuse to remove carpet & inspect the floors underneath where bed bugs hide & survive treatment. They required that her bed be removed & this 86-year-old woman slept on a couch for months w/ her possession in storage. Now, I'm trying to get confirmation that the unit is clear & emails are ignored. AVOID.

I would not subject my loved one to be in this place. I am moving my mother out of here asap. Across witnessed a verbal altercation with a worker and a residents daughter. Very unprofessional! It is not the first time I have seen this. This office worker has such a vile filthy mouth. I now know why my Mother does not like to complain about anything, afraid of the repercussions! Bad place!

the building manager is very rude and disrespectful to the seniors

When are you going to get the washers and Dryers fixed. 1 washer and dryer for 80 units is Uncalled for.

Do not go here. This is the worst living experience I have ever had. There are 0 activities and what they promised didn't happen. They have no parking for the residence and we had to use public parking. The facility is extremely dirty and they don't take care of the building. The rent is way too high and the staff has been turned over several times.

Make sure they outline their COVID policy that They just made up...they will not allow your family to visit you in your own apartment! No masks, no temp checks to allow you in, you are just not allowed. Management is not providing any other answer other than they are following CDC guidelines. CDC doesn’t recommend shutdowns like this, masks and temp checks take our IDs. I do not recommend.

If I know now what I should have known then, I would have never put my mom into senior suites. It’s not a safe and secure building, there are always “hidden” costs, and tons of false promises. Not happy with this situation.

[jname removed] didn't show up after waiting 30 min.a janitor called her She asked me how much I pay now what I was looking for gave me a quick brush off said they had no 1 bd rm.I'll keep looking.

I have no idea how the place looks because the management office was unprofessional in keeping their times. I scheduled an appointment with the property manager 3 weeks ago for today 10/29 at 12:30pm come to find out no one was in the office. That is very unprofessional because they could have had the decency to call me and let me know whatever was going on so it makes me wonder how the staff runs the place!

Bed bug heaven. My 90 year old mothers apartment was infested. She lost every thing she owned including all clothing. Other seniors are dealing with this same problem. Management changes hands often and they have no sense of urgency to remedy the problem. My mother loved living there, unfortunate so do the bed bugs.