Senior Lifestyle - Main

I've had to come to understand what assisted care means, and that there are different levels of care. I question the care here. My person, who was not able to do a lot of things herself, had an accident, and an aide told her to clean it up herself because she doesn't clean the floors. I also absolutely do not understand why they don't make low salt meals for their elderly residents. The place is beautiful and spotlessly clean. There are enough activities there. Friendliness overall was outstanding. There was one staff member in particular who was like a jack of all trades - he did whatever tasks were needed within the facility. He was kind and compassionate and would sit with and joke with the residents. He was terrific. The kindness that he showed to the residents is so important and necessary. All of these places are exorbitantly expensive, but from what I can tell they all cost about the same. I think for anyone who needs assisted care, you really have to have a good understanding of what that is. I learned that facilities can have different types of licenses that dictate what medical services they can and cannot provide. If your loved one has high care needs, you might want to look for a place that has an advanced care license. The Club at Briarcliff Manor has no RN's there, only LPNs. Which again could be an issue of your loved one is on many medications and needs a high level of care. The head LPN was very accommodating to me and worked together with me, but she was just limited by the facility's license. Just know that you need to be an advocate for your loved one, no matter which facility you choose.

The place had great high ratings and it was a great tour. However, my loved one was in the assisted living for a short stay prior to having to be hospitalized. My loved one has been in during the pandemic. Some of the staff are very caring. There are other staff that don't care as much as others. The higher up staff don't seem to care, and they didn't seem to know what is going on. It seems like the corporation is saving money by hiring people that are early on in their career. The Executive Director was very nice to deal with. The billing was hard for the family to sort out for a bit. The woman in charge of Memory Care is very good and sweet. The skilled nursing would be better if they hired more nurses than CNAs. There has been times that my loved one's medical supplies have not been replaced in a timely manner by the staff. The staff does laundry and bring it back to the my loved one's room. I wish they would take the time to hang the laundry up for my loved one as well. There is a lack of communication between the staff and family and between the staff themselves.

Good community, just didn't seem like it would be a good fit for my loved one.

We chose Woodbourne Place because the location was convenient for me, they gave a great presentation on what they did and how they did it, and the staff seemed to be very caring. I would let others know that you do have to provide all of your own furniture for the rooms which I was not aware of in the beginning. I would recommend them to others.

I liked Spring Oaks. It seemed like an okay place for a loved one. I especially liked that they had outdoor spaces available to their memory care residents.

We like it here. It's a decent place. They have a little bit of everything. For what I'm paying though, I feel like they should have a designated room for smoking so you don't have to go outside to smoke.

I really liked Park Creek Place, it came down to this facility and the one we ultimately chose. I like that the facility is memory care only and looking back, I wish I would have placed her here. I think the residents have more freedom since it is not a facility that has multiple levels of care. They have a very big outdoor space that looked really nice. They are also able to keep residents longer if you run out of money.

They have been very responsive, and they moved Mom in quickly. The community offers plenty of activities, including happy hours. She really needed the socialization aspect, and it has been a great fit for her. They have an ambassador program with one ambassador on each floor, which I thought was a great idea. So when she first moved in, somebody came by and took her to dinner. They do a nice job of helping out new residents. And Mom is very happy with the food as well.

This community was very nice but for my mom but it was too open and glamorous. The studio room was also very small. For the price that was being paid there was just not enough being given. It just would not have worked for my loved one. Charges were on a scale also and I was not sure that this would work for my loved ones budget.

When we did the initial tour we were impressed, it is very clean, big and has a lot of natural light. It has that friendly, cozy, home like atmosphere to it, it does not feel like a hospital. They have a ton of activities, about three different things going on throughout the day that you can see posted up on their calendar.

This is a really good community. I have been happy so far if there is something that my loved one needs they are on it right away. With some things I feel like they could take some extra steps to be a little more proactive for my loved one. The staff are very sweet and attentive and they are there for us and my loved one.

There is new management that is changing at the moment right now. They are still transitioning at the time and by [date removed] they will be completely under the new company. They plan to keep as many of the staff as they can and so far it seems that it is going that way. They had a meeting with the executives and I was impressed but I am still waiting to see. All the right things were said and they had a lot of answers but I just have to see. A few days after my loved one moved in they had a positive covid case and because of the concern of spreading covid i did not go into the building until there was no covid in the building. I feel like there is a lax attitude about wearing mask in memory care. I spoke with the executive director and they got a sign up about mask but I feel like as healthcare workers they should be more careful. I know that not everyone is not vaccinated but you cant be careful enough.

This is a good option for your loved one. The staff are friendly and attentive to the residents. We have been happy that we made this selection for our loved one. There should be more options available for the residents who have dietary restrictions. Other than this my loved one is enjoying the food, and it looks plentiful.

This is a great community. They are short staffed. It can be difficult to get in touch with the staff. Overall it is a wonderful experience. It has been hard to get a care plan for my loved ones, from the staff.

We had a really good tour with North Shore Place, it just did not fit our needs and what we were looking for.

Our loved one does not see the sales team much, but the day to day staff members are so friendly. They recently had to shut down the dining service due to covid, but they did a stellar job delivering the meals to the residents during those two weeks.

My overall experience was good, they were clean and the staff were kind and helpful. I only had one concern and that was when the chef had MRSA but was still there cooking.

We chose Aspire at West End because of the newness of the facility and it looked very updated and modern. The staff here were also extremely friendly during our tour. The apartment sizes are great and they have lots of options depending on what you may need. I would recommend to others who are looking.

Pet friendly love walking my dog around the community. Love my unit. Loved the pre-arranged outings, shopping trips etc..