Saint Therese Home, Inc

Wonderful place. It met all the requirements except no pets. We are set on bringing our dog.

After visiting the Waterford, she doesn't want to go here because of location. NOPE! BEAUTIFUL, religious in affiliation, ha every amenity, flexible food, independant has apartment with deck & fireplace.

Beautiful facility, however all the "buildings" looked the same. During the tour, I thought we were at the same place we'd started, but in questioning, found we were at a different dining room. For elderly my opinion is decorating the areas either with different colors or something would help to reduce confusion. Director was very knowledgeable. Our real decision was made when we questioned the three meals per day that were provided. We asked if this was negotiable, like could we get 2 meals per day. Her reply was "that is not an option". There would be no individual customization of her service, and there would be no negotiating price based on meals provided. This influenced our decision to keep looking.

Absolutely lovely

Clean, friendly and a great living set up. 3 meals per day with a menu of multiple items to choose from. Shuttle service daily - see activity calendar. Catholic church services every day but Saturday.

I chose St. Mary Of the Woods because they were running a really good special at the time. Also they are a pet friendly facility and it is in a really good location that is close to everything. My apartment is a pretty good size, it is close to the size of my old house. They do not offer enough activities so I think they could use some improvement there. I would recommend depending on the person and their needs.

THIS IS A NICE CAMPUS 5 YR OLD THEY DON'T HAVE HELP FOR TRANSFERRING NOW BUT WILL HAVE AFTER CURRENT BUILDING IS COMPLETE

Overall, we were not happy with our experience here. She was here during the pandemic so she did not get to experience a lot of the things that the facility would normally be able to offer. I do think that they were understaffed as well.

This facility had a great reputation several years ago. It is no longer a credible Institution. The care is awful. Your loved one will be ignored, left to fall, made to wait for basic care all while staff is on their cell phones, often with their feet on the tables of common areas. Never got our admission papers until we had been there for 2 months-discharged without them ever being signed. A few staff members are wonderful there-unfortunately, they rotate who cares for which patients. Most of the staff should have a zero star rating. I don’t recommend placing your lives one in SMOW care.

My father was at St. Mary's for 4 years. Two months ago, the assisted living manager launched a vendetta to get my dad out of the facility. My dad was well loved and a problem-free resident-always appreciative to care givers and residents. On two occasions in one week after returning from a visit from the hospital in Feb. 2017 my dad required extra help transferring to his bed. They were isolated incidents related to his weakened state from being in the hospital and my dad sprung back and required no additional help. My dad was deemed to be transferring from his wheelchair to bed with minimal assistance by the rehabilitation staff at St. Mary"s and this was reported to the director. The administration went to great trouble to find other reasons for my dad to leave the facility. Citing that his heath had weakened and he needed more help. The news that he needed to leave was delivered unprofessionally to my dad and meetings re his health were conducted in public hallways, and at the dinner table with other residents present. We felt like we were railroaded out and helpless. The family was put in a great deal of stress and my father was very saddened and distressed that he had to move to another facility due to two isolated incidents. We found another facility. This facility has absolutely no concerns about my dad's ability to transfer to the bed from his wheelchair. The reason given by St. Mary's was totally refuted by the new facility. My dad has been very depressed since the move and misses his friends at St. Mary's. This incident should be a warning to any one considering placing a loved one there. There is lack of compassion and those in charge can have private vendettas in place re residents.

My parents were in this facility for 2 1/2 yrs. it’s ok if they can totally take care of themselves, but beware if you are in need of a little help. Seems to be a lot of turnover of staff so many are not familiar with needs and characteristics of the residents. Check in on your loved ones often.

My mother-in-law was placed in this facility and had two falls in less than a week in a half. She was not bathed as often as promised and meals were not administered properly or in a timely manner. One of these falls landed her in the emergency room due to bruising on her skull. She is recovering from two massive strokes and should have been hooked up to a bed alarm (as promised.) We immediately removed her from the facility. My recommendation? Do not trust that your loved one will receive adequate care and attention at this facility.

The friendliness of the staff is a 2 for the healthcare workers, however the nutrition services that is a 5. For the quality of care, I would not send my worst enemy there. There is much need for improvement. From our experience it did not meet the needs of our loved one. If you are only looking for an apartment with cleaning and food service then this may meet your needs. However, if your loved one needs legitimate assistance (as this is assisted living) prepare to be met with overall unfriendly and unprofessional staff that ignore call lights while complaining about residents at the nursing station in front of other residents and families waiting at the elevator 3 feet away. The bait and switch and misinformation from marketing was ridiculous and will potentially cause you issues if you place a loved one here. Our overall experience was not favorable. Proceed with caution

My mother was in the skilled nursing area for several months following a fall. The care she received was very poor and she declined both mentally and physically during her stay. The nurses hang out by their desks or in a closed room beyond and are incredibly bothered if you approach the desk to ask them anything. The nurses aids are short staffed, overwhelmed and often poorly trained. Almost none of the residents were taken to the dinning room for meals, which are instead served in the rooms. My mom had a broken arm and couldn't walk, yet the kitchen staff would drop off her tray across the room. Aids very rarely come to assist her. She lost over 10 lbs in 2 months and became incontinent. Her cognitive abilities rapidly declined and there were several times I thought we were going to lose her. After two months, I transferred her out to another local facility where she has been doing better and has gained back weight. I did not realize just how bad it was until we left.

First night no so good. Dad laid in bed when he first got here for 45 minutes with coat, clothes and shoes on. He was like this when we got here and we found staff to change him as he was transferred from a hospital with staples in his stomach. He had a sore throat and could not eat his food so we tried to find someone to give him a boost or ensure drink but everyone that we found told us they were new and did not know where anything was. We opened the refrigerator to find it full of these drinks and that’s all they would have had to do. He had to use the restroom and when we finally found people to help him they told us they would come back but never did. Fifteen minutes or so later when dad was hurting because of his stomach they finally put him in a hoist but when he got to the toilet they forgot to take his pants down. The poor care continued until we talked to [name removed] a person in charge. She assured us this would be taken care of so we will see tomorrow, i’m worried.

Beware! This place cares about revenue first rather tram providing assisted living care especially as your parent needs more assistance over time The management of this facility will kick out your parent if they deem they require too much work . Of course they can make more revenue from new incoming more mobile residents at a higher rent rate than longer term existing residents. The prior review was almost like reading my parent's exact treatment. Shocking and terrible treatment of my parent after spending years there. My parent was kicked out and we had to find another place without even 30 days notice. My parent has not done well since which is highly driven by the shock of the move . Terrible and shocking treatment of my parent and very unethical treatment all around from the Director . The Director has no problem lying ..BEWARE Absolutely stay away!!!

This is a place to go if you want to stop living. My husband was admitted wednesday afternoon, responsive alert but both of us needing "respite", Admittance took over one hour for which you pay $150.00 and involved just a patient's medical & personal history, of course the interviewer spoke a questionable English. By 5 a.m Friday he was dead. Thursday morning he had been given 3 different meds including haldol, morphine and valium never bother to pick up the phone to call his family to report he was agitated and wanted to leave. He never took so much as an aspirin and the amount of meds administered PUSHED him over the edge and he never awoke. I doubt if he had so much as a drink of water let alone a meal during the 39 hours he was there, yet the charge is for 5 days . We sat for more than 8 hours on Thursday no one came in to offer any kind of care!! SAD SAD place for 500 per day and you have to pay for 5 days regardless of how long you are there. It should be investigated...it doesn't promote living, but death.

My elderly mother passed away in April [removed]. Their response times to her call button were atrocious. She became conditioned to not bother even using the call button. She fell trying to get herself to the restroom, and broke her pelvis. The staff at Oxbow is alarmingly unqualified. How this place is still in operation is a complete mystery to our family.

My grandmother has been in both the transitional care until and a resident in their assisted living apartments. The care in the tcu is a joke. The nurses do not care and repeatedly left my grandmother for hours immobilized in a wheelchair unattended without her pain medication. We have witnessed patients repeatedly ask the nursing staff for assistance getting to the restroom just to be blatantly ignored. We have also had a HUGE problem with [removed]. From money to clothes, nothing seems to be off limits for the staff to help themselves to. don't let the pretty building fool you. This place is full of staff that are cruel, lazy and criminal!

The building is beautiful but the care was TOTALLY unacceptable. My mother had pain meds delayed, up to 2 hours after requesting them AND they were a standing order on her records. Many of the staff don't speak English and don't understand English. This caused much confusion and frustration. My Mom was there to recuperate and rest from surgery, but she needed to be VERY in charge of her own care, even monitoring how many tablets of meds were given and when, asking for sponge baths, even after having the flu. She would turn on her buzzer and wait 20 to 30 minutes for a response and many times would buzz again. There didn't seem like there was any urgency with many of the staff. I feel VERY Concerned for the residents who have ANY mental decline. Makes me wonder if they will be properly taken care of.