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9.7
Review Score
7570 Tutt Blvd, Colorado Springs, CO 80924
The staff are always welcoming and willing to support the residents and families. They have a private dining room for families to enjoy a delicious meal with the residents. There are many events and outings....
555 Harvest Gate Road, Lake in the Hills, IL 60156
Melody Living is Incredible. My Apartment is WOW. the one bedroom is spacious. lots of light, the balcony is great, I love it. I have a nice view. my family is so thrilled with Melody Living also.
Melody Living Independent Living in Lake in the Hills offers a robust, active senior (62+) community with luxury independent living community features and amenities, leading edge senior fitness and wellness programs, low-maintenance living, lifestyle conveniences, social programs, exquisite...
525 Harvest Gate Rd, Lake in the Hills, IL 60156
Dad moved into Melody Living last February. While he is very happy with his living space and food quality, it's the staff he is most grateful. They care about his well being giving him the appropriate level...
OPENING IN SPRING 2020!We’d love to show you what a Life in Harmony is like at Melody Living’s Lake in the Hills community by inviting you to schedule a private tour of our assisted living and memory support neighborhoods! Discover our commitment to care, warm and welcoming hospitality, explore...
7600 Sandy Rock Point, Colorado Springs, CO 80924
Me and my dad where looking for my mother and found Melody Living, it was perfect we love everything about it we end up placing my mom into Memory Care, and my dad afterwards came to AL. I only have...
Review Score
89 reviewsOut of 10
5 star
72%
4 star
22%
3 star
3%
2 star
3%
1 star
3%
A Place for Mom has scored Residents First with 9.7 out of 10 using our proprietary review score based on 61 reviews in the last 2 years. Over all time, Residents First has 89 reviews with an average "overall experience" of 4.6 out of 5.
The community has done an amazing job during Covid and has really made an effort. The staff is very friendly, kind and work hard to keep us informed and up to date. I would recommend this community to others.
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Melody Living of Colorado Springs in Colorado Springs, CO
4.2
(24 reviews)
Great facility and great location to access from the east side of the Springs. [name removed] is very knowledgeable and helpful!
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Melody Living of Colorado Springs in Colorado Springs, CO
4.2
(24 reviews)
We had a tour, but since they aren't open yet, I coudn't talk to a resident. Looked nice and new.
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Melody Living of Colorado Springs in Colorado Springs, CO
4.2
(24 reviews)
Melody was a great place to live and make friends when I first moved here. The entire staff made us feel like we were family, and we thought of them the same way. Suddenly, one person was fired without notice. We were shocked. Then, our activities person resigned stating she did not want to be “shown the door”, too. I check this website often. I see the reviews, as few as they were until a few days I looked and saw the many comments about how great Melody is. To me, it’s not great anymore. The caring we felt is virtually absent, I feel. We were told both positions would be filled as soon as possible, but no one has been hired. We have no activity coordinator. Residents are filling in with projects. The reviews were all written on the same day, [removed]. That seems very strange. I asked the folks named in the review and none of them wrote a review on this site. The activities have been greatly exaggerated as well. The chef and crew are awesome! Concierge is great!
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Our family had an in person tour and it was negative right off the bat. The lady at the front desk was very cold and did not give a first impression.
Melody Living Lake in the Hills in Lake in the Hills, IL
4.6
(33 reviews)
I toured Melody Living Lake in the Hills and I was not impressed. It felt cheap. I'd rate it at poor. The staff was nice, but the total experience was not on the level of the other facility in the area that we toured/chose. Mom deserved the best in the area.
Melody Living Lake in the Hills in Lake in the Hills, IL
4.6
(33 reviews)
Our experience was a difficult one, the people handling our loved one directly were very good, but they just had limited staff and it was difficult to work with the administration. Things were not getting done, requests were not being followed through. The care was not handled properly, we just had to repeat requests all the time. Shortly after we left they completely changed staff and management.
Melody Living of Colorado Springs in Colorado Springs, CO
4.2
(24 reviews)
My loved one has been a resident for two plus years. We have finally had enough and have freed them. 5 directors, 3 wellness directors 1 1/2 activities directors…..primarily abandoned position. … if your loved one likes videos this is your home!!! Always PROMISED it will get better all we got was rate increase. New director on the job since April 22. She has overseen 2 “restrictions periods “. Where residents are required to eat in their rooms and activities cancelled. Don’t miss that lockdown twice since April 22!!!! Meals were up to two hours late.. on a happy note they were given a coloring book….REALLY? Confined to your room for 5 days and you get a coloring book? Check the citations for this place. Please do your homework. Not enough space for the failed promises. But director will be happy to provide a multitude of excuses!! The food was pretty good.
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Melody Living of Colorado Springs in Colorado Springs, CO
4.2
(24 reviews)
I visited this location this past friday. I had a tour schedule and I waited 20 mins for the girl to give me a tour. She didn’t apologize or nothing. She was very pushy and not knowledgeable. The facility was dirty crumbles on the carpet and dust everywhere. My experience overall was disappointing. For the amount of money they charge I expect cleanliness and good customer service.
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Melody Living of Colorado Springs in Colorado Springs, CO
4.2
(24 reviews)
There are 4 total Residents First Facilities.
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