Red Bench Management

I am not too happy with Provision Living at St Louis Hills. I am waiting for a reimbursement right now. Mom was going to move in under level 2 care but immediately needed memory care. Well, they didn't have any openings in memory care so we were unable to keep her at Provision. No one will call me back about my reimbursement. I am put out with them. It has been 3 weeks. I was going to see about getting her back in this facility when they had availability but now I am not sure since they wont even call me back. The building is old. The apartment she was going to live in was very nice though. They had new carpet and paint. They did waive the 30 day notice. I will give them that. I don't want to completely bash them.

Promenade was ok. Some things and people were very nice and helpful but we were not pleased with all of them.

My mom went there in the memory care unit because of a severe uti. She was to go to the regular assisted living within a month. My mom was one of three people that had an alert button because she was aware of everything around her. On 3 different occasions in the middle of the night she fell pressed the button no one came she called my sister who could get No one one the 24 hours phone line. She had to go to promenade herself and get someone to help my mom. We were told they were working on this problem. The help they have on the memory care floor in the evening is very poor. They also said they were working on that. My sister brother and I were there everyday. One day when I was there there was a lady in the TV room with 8 other people naked from the waist up. I had to go get someone to help. They definitely need better help on the memory care floor.

Extremely understaffed and not capable of a level 3. Old building which is not good for poor mobility. One elevator is usually broken. Caregivers are compassionate but button system is flawed. Upper management is uncaring and business oriented. Would not recommend this facility.

Location was where he wanted to be. And the price was the best we found, and completely covered by his insurance. It is an older building and has some maintenance issues. They seem to be understaffed.

It was ok. Some techs/staff were outstanding, and there were a couple who were not good/helpful.

The location of the community was my top priority. It was close to home so I could go over there multiple times a day to visit and check on my mother. The price was acceptable. However lots of promises were made on the initial visit that were not adhered to i.e finger foods and activities were few. At the end, the hospice services were exceptional. Like many other places I'm sure, the staff was not trained and the community was very short staffed.

They are short-staffed. They were losing my loved one's things - his laundry, his dishes. We were charged for products that we never received. And I still haven't been refund yet. The entire time we were with them, I never received a bill that was correct. I had to ask four times in the last month to pay my bill, but nobody would assist me. With each incorrect bill, they told me they would let me know once they figured out. Yet they were charging me late fees, due to their errors and delays. They did end up refunding the late fees due to their error, but I was frustrated by the fact that I was being charged them in the first place. The first bill they sent me in the mail was wrong by over $10,000. The next bill, the same thing each time. Every bill was inflated by at least $1000 over what it should be. They have a $2500 community fee, which is outrageous - what does that even go towards? When I call up there, especially on the weekends, no one is there to answer the phone. I leave messages and don't receive return phone calls. When I was there in person, I would see the staff, including the director, and they would try to rush away like they didn't see me so they didn't have to talk to me - [name removed], [name removed], and [name removed], in particular. The facility looks okay, but they are totally unorganized.

This facility was recommended by a neighbor who placed her mother here and says she gets very good care. Overall, it seemed a little dark inside and offered very little outdoor space. They are undergoing renovation so maybe lighter colors and new carpets will give it a more uplifting feel. It used to be a hotel so it still maintains a similar atmosphere. Staff was pleasant and kindly when they interacted with the residents. I will follow up with our neighbor for more personal insight.

Our experience with Provision Living was somewhat mixed. While I think it seems like a nice enough place, and would probably work well for someone with fewer care needs, things did not work out for our loved one here. I think they oversold or overestimated the care they are able to provide, as we ended up needing to move to a higher skilled facility not long after moving our loved one here.

Not apartment type. Small room for just a small bed. Small closet. No outdoor area accessable from inside for residents to enjoy fresh air. Niccole was very nice and informative. Pleasant employees. Did not see residents involved in any activities at the time I visited.

I would not recommend them for long term. The room sizes were kind of small. The food was adequated. My mom was in the dementia unit The staff did not understand the residents and they did not have enough staff.

Not horrible, but not outstanding. My Mom's lived here since 2010. She's pretty independent, but seriously visually impaired. There is NOTHING for her to do here - no assistance of any kind for activities. (And activities are limited, to begin with - seems to be bingo and a craft now and then.) And ZERO personal attention - like someone coming to get her for the social gatherings. (It's not like she can read the notices...) I've asked - FOR YEARS - for someone to check on her in hot weather, because she gets very confused and sick in the heat. At least a dozen times I've been over there and her room was 85 degrees or more. (The units are individually controlled, and she turns off the AC when she gets "cold." Then she forgets she did that.) For an efficiency apartment, (with stained carpet and a gross bathtub) and meals - the price is ridiculous. Over $3,000 a month. And the two old, rickety elevators are hot, small and almost impossible for other residents to get a wheelchair or walker over the threshold.

We have to visit my loved one all the time and repeatedly ask the staff for things he needs help with, like changing his adult diapers more frequently... While the facility is clean, the rooms bathrooms are frequently dirty. They are so understaffed is ridiculous. Some of the staff really cares but many have left or are leaving. The memory floor has more than 20 patients and many of them are in wheelchairs and frequently there's only 2 caregivers there, the most 3. The owners are aware of the situation but nothing changes Administration staff is not visible and they pretend they don't see you whenever they see family members The room is always hot, apparently the AC has been fixed but still the same issue Activities aren't geared to memory care patients

I wouldn't recommend this facility to anyone. We picked this community because of the location and they allowed smoking, which they don't any more.I'd like to add that the management was horrible. They had severe staffing issues. They bullied my dad. They also refused to order his meds and my dad went without for three days.

Well, you WILL be told upon admission that your loved one will get wonderful care and you won't need to worry about the care, just come and visit, no worries. Far from the truth. I had nothing but problems, from no forks to eat with to No help with cutting up food to no one checking on patients at night. I had a camera so I know how bad it was. Really I have nothing good to recommend to anyone.

When we went to go visit our loved one we had noticed their room was was dusty and had crumbs all over so house keeping had not been there for awhile. We had to go down and ask for a broom to clean up their ourselves. However the meals there are excellent, and the activities are still pretty limited. The value for cost is not very good considering what we are paying and what they are doing, they have such a high turnover rate.

My husband had 3 falls in 4 days. The staff was not attentive. Will not recommend.

My father is in memory care and he is showered less than once a week. His floors are usually dirty. I guess if you don't mind your love ones smelling like sour milk when you visit, this is the place for you.

It is a poorly managed facility. The staff that give care are kind and compassionate. The nurse is overwhelmed and unorganized. The executive director is a cold and not compassionate in my experience. The way she handled herself in our situation was unprofessional. The senior living counselor was the one bright light in the whole facility