Red Bench Management

My husband was here for respite care between Christmas and New Years. We discussed all his care needs during interview. 1. Three falls in four days, last one resulted in hospital stay for a week. 2. Sent to hospital in a depends,shirt and socks. Ummmm yes New Years weather. After 3rd fall with bruise on head and scrapes on back. 3. Was not notified after first fall He called. I finally reached someone that afternoon. 4. Call buttons in bedroom and bathroom did not work. VERIFIED by aide. Was told to only use pendant, should have been moved to another room. 5. Was not given meds New Years day. 6. Was told there was no sign of him calling on the call pad. Well someone diffently should have checked on him based on my emails of directions and first fall. Was given full refund. Glucose monitor not returned. Beautiful place.Need new management and accountability. Rest turned into nightmare. Unacceptable especially for the cost.

The administration here are not capable. They don't address issues of residents. The food is inedible. They can't find anyone who can cook and run the kitchen. When confronted, they say the issue has been addressed. New chefs are here for a day then gone. I don't think they've eaten the food and if they have and they like it, so much for taste buds. They don't communicate among each other or with the staff. Basically, the right hand doesn't know what the left is doing. The staff is overworked, under payed and under staffed. Housekeeping is atrocious. Sometimes it's an hour or longer to receive care. Equipment doesn't always work and there's no suitable back up. If someone would ask me about this place, I'd tell them to run.

For our family the overall experience was a 1 - they were not able to adequately care for our loved one and they said the food was awful. We do not recommend St. Louis Hills

Not what they sold us. Disappointing. It's a for profit business but they are ruthless.