Red Bench Management

My mother is still adjusting to this community, but so far everything is working out well. I know she is receiving good care. They have a good staff at this facility. They are caring for her, and her needs very well. The community is well-kept, they do a good job with the cleanliness. There are plenty of activities available for the residents. The meals are good for the most part. This is a community I would highly recommend, it is a nice place.

I liked the Provision Living at St Louis Hills. Everyone was friendly and the place was nice, but I did not like the fact that the rooms were as small as studio apartments. Other than that, I really liked the place.

This community was not open at the time I visited it. The people I met were nice. The only room I was able to see was an one bedroom and it seemed small.

This is a very nice elegant community. It was a little to expensive for us. The staff I met were nice and the community seemed clean. The food looked good.

Property was under construction so we didn't get to see any finished spaces but the planned layouts were spacious. Likewise we couldn't meed staff or residents. However, another visiting family brought their father with them, who at times, was confused and wandering. The tour guide politely excused herself from our meeting several times to attend to the gentleman with dignity and grace. This spoke volumes about the care you can expect. Our representative was extremely helpful and offered valuable assistance and information to help us make a better decision whether it was with Stonecrest or not. I'd like to follow up after the opening.

They were very helpful helping us getting things set up quickly and making it a smooth transition. They are very polite. My aunt has dementia, and is a little different anyway, so I am not sure that they have completely adapted their care to what she needs yet, but she's only been there a few weeks, so they are still working out the kinks.

I wish this place more/larger open space. Did not see staff led activities during my visits but they were at meal time. I did meet staff very sweet. Came back on my own Sun dinner time, wondered around to re-look. Concierge was very friendly, open, helpful. I need to review rooms one more time. I am taking Dad for assessment, lunch and tour.

Beautiful facility. Tenants seemed happy and I like that they were called by name so it was personal interaction. Very informative. Enjoyable visit!

My father and I toured Provision Living and several others around the 63119 zip code where I live with my family. I had moved him from his home to an apartment close to me so that I would be closer to help him more often. After about three months, I realized that because of memory issues, it was no longer healthy for him to live alone. After a few days, the staff and residents not only knew my dad, but they knew his family. He can participate as little or as much as he prefers in activities. The staff keeps a close eye on its residents to make sure that all of their needs are met. Questions and concerns are always addressed and resolved in a friendly concerned manner. We have no regrets for choosing Provision Living. It has truly become home for my dad. He is thriving and very happy with his new lifestyle of freedom, with some help when he needs it!

Tour was very nice, ended up with closer to home facility.

I think the community has good staff and are taking good care of my mom. They are doing a good job. I think she is having a good experience. Everything is fine and that is good.

I am not too happy with Provision Living at St Louis Hills. I am waiting for a reimbursement right now. Mom was going to move in under level 2 care but immediately needed memory care. Well, they didn't have any openings in memory care so we were unable to keep her at Provision. No one will call me back about my reimbursement. I am put out with them. It has been 3 weeks. I was going to see about getting her back in this facility when they had availability but now I am not sure since they wont even call me back. The building is old. The apartment she was going to live in was very nice though. They had new carpet and paint. They did waive the 30 day notice. I will give them that. I don't want to completely bash them.

My dad had to go to the hospital for his legs swelling. I am not sure what caused it, he was on a low dose of Lasix at home and was under control but immediately was a problem soon after arriving there, to the point of discoloration of his leg which led to a hospital visit. He was forgotten in his room at times when they were supposed to bring him to meals. He was in memory care and he is incontinent and they were aware. The sores were healed but we are still working on getting the swelling down in his feet and legs. I think a big part of the problem was that they have mostly agency staff, and if I had a dollar for every time I heard "I don't know your dad, it's my first day, I didn't know," I would have many many dollars. I would say that it might be ok for someone who can advocate for themselves but my dad isn't able to. I wouldn't recommend memory care there.

Memory care leaves a lot to be desired. Other residents not in memory care very cordial and friendly. I would rate the food as fair a lot of times they are out of stuff. Weekly entertainment with piano, guitar, etc. very good bus trips to different sites. Very good laundry leaves a lot to be desired most of the staff is very helpful.

The people at Promenade Senior Living are nice, but the food is not good.

Promenade was ok. Some things and people were very nice and helpful but we were not pleased with all of them.

My mom went there in the memory care unit because of a severe uti. She was to go to the regular assisted living within a month. My mom was one of three people that had an alert button because she was aware of everything around her. On 3 different occasions in the middle of the night she fell pressed the button no one came she called my sister who could get No one one the 24 hours phone line. She had to go to promenade herself and get someone to help my mom. We were told they were working on this problem. The help they have on the memory care floor in the evening is very poor. They also said they were working on that. My sister brother and I were there everyday. One day when I was there there was a lady in the TV room with 8 other people naked from the waist up. I had to go get someone to help. They definitely need better help on the memory care floor.

Extremely understaffed and not capable of a level 3. Old building which is not good for poor mobility. One elevator is usually broken. Caregivers are compassionate but button system is flawed. Upper management is uncaring and business oriented. Would not recommend this facility.

Location was where he wanted to be. And the price was the best we found, and completely covered by his insurance. It is an older building and has some maintenance issues. They seem to be understaffed.

It was ok. Some techs/staff were outstanding, and there were a couple who were not good/helpful.