ProMedica Senior Care

I had a very positive tour experience with Arden Courts of Allentown, the person who showed me around gets all 5 stars. This facility is just memory care and I did not think that would be an appropriate fit for my loved one. I found it a bit depressing. I would not discourage anyone from going here, it was just not the right fit for our situation.

The community did well since everything was clean, my loved one, their room and no odors anywhere. Everyone seemed to be well taken care of. Disappointed that the person who I met when looking at the facility was no longer there after a while. She was a wonderful & caring individual & easy to speak with. I would totally recommend it to others and had no complaints. Thank you for your help in finding this facility.

We are very happy with Arden Courts. The environment is smaller and cozier and easy to navigate. My mom says she really likes the food here. The staff is very friendly and helpful and they really care about their residents. They seem to be very well trained as well. They do offer shared and private rooms, my mom has a private room and they are on the smaller side which we preferred. I would recommend to others looking for memory care for their loved ones. I would tell others to know that fees do increase every January by about 10%, so keep that in mind when looking.

Our experience here was so much better than the last facility my loved one was in. The staff here are much better trained on how to deal with Dementia residents.

My husband had been in two other memory care facilities and Arden Ct. was far more exceptional in the care you gave to him. . Everyone was so caring not only to my husband but to our entire family. I would never hesitate to put your loved one in Arden Court. The food was very good too!

When we were initially looking for a place, Promedica was the first one to come out and evaluation my mom, and they were right on top of that. The staff are friendly and helpful. They do get back to you if you need to get ahold of them. They're very attentive, and we have no complaints with the care. Their meals are good, although they need to improve their gluten free diet. Compared to other places, it's a good value. It's not the newest facility, but we're very happy with the care. I've already recommended them to other families and continue to do so.

I think they do a good job. There are four pods/hallways, each with about 10 rooms. The unit my loved one is is well managed. They take really good care of everybody. They’re very patient and good with their residents. The food is good. They make their own food right there and have their own chef. Although sometimes it’s hard to get ahold of the staff, the people I’ve met are friendly and open. They’re very patient and willing to answer any questions. They have a lot of activities - I see a lot going on when I come to visit. And they try to get my loved one involved. The cost is high, but they're able to handle my loved one with dementia behaviors. They have a psychiatrist and a physician on duty. The nurses are good, and if something needs to be changed, they work with me to do that. If anything goes wrong, they call me right away. And I appreciate their diligence in keeping me up to date with what is going on with him The director is very pleasant, cordial, and accessible. There is a nice ¼ mile enclosed walking area that is well planned and pretty, with sidewalks and not dirt to walk on. There is also a courtyard with tables and gazebos. If you feel like you can afford it, your loved one will get good care here.

Plenty of staff. Video made ahead of time to introduce staff to incoming patients/residents. Four small areas with maybe 12-14 residents. Each area has own staff, own dining room, own TV relaxation room, own laundry ( they discreetly label all clothing and do each residents laundry as often as needed and only their clothes- no mixing I. e. No loss. Staff takes care of their needs without being asked- turns down bed, lays out p.j's , gets them different food even after meal has been served if there is a problem. Nursing staff on top of most everything all the time. Procedures for disease prevention enforced routinely and with consistency. [name removed] who works with prospective resident's family is very, very knowledgeable and helpful. So much empathy everywhere but starts with [name removed]. You provide Depends/diapers and wipes if needed. Nothing else. Once through buzzers and in lobby and then through next buzzer into facility you and/ or residents can go anywhere inside or out. Outside measured in acres and I guess patrolled every 15 minutes (could be off on that). Programs in shared community center on and off through out the day and early evening. Residents seem to really like the food and it sure smells good. Delivered by kitchen staff in a hot steam table. Our dog comes to visit everyone at least twice a week. I am usually there five days a week for relative short visits as my family member has limited attention span (also doesn't want to miss some activities or meals). Obviously I am happy with Arden Court of Palm Harbor where memory care residents are not second class citizens and that is all they do- memory care. Only concern is when money runs out eventually and she is on Medicaid, she will have to leave and I don't know the kind of facility she will end up in. That is a huge worry. For now she is happy.

I looked around at a few place and this was definitely the closest to us and also just seemed like a perfect fit especially for the price, you couldn't beat it. Everyone was really wonderful and seemed to care and take an interest in my mother. I was very pleased and we had major peace of mind while we were out of town. She was always very busy and could participate in any activity that she wanted to, they had a lot offered. The value for the money is excellent. I would absolutely recommend Lely Palms to other families looking for respite care. It had a great set up and was exactly what we needed.

Arden Courts is amazing. It has been a wonderful experience. My mother is much happier here than where she was previously. It has been the best choice for our family - she's so happy. She's always smiling when I come to visit. She's made friends and is always chatting with people. The aides always know her by name and chit chat with her. That interaction has been so important for her. And things are going well!

Our family had an in person tour I liked the staff a lot .The doctor was super impressive. Building itself was older but overall good

Staff friendly, down to earth, and kind. Families are included in multiple planned activities, as well as any going on when we visited. Our family member is always clean and her room, too. Caregivers are top-notch here! I guess we could always wish for a less expensive option, but I think Arden Courts has kept a reasonable price for the exceptional services it provides

They are all very nice, and helpful. The interaction with the staff is really good, and they keep us well informed. The activities are really good, and I am really impressed. My loved one is getting wonderful care for the price.

One of the main reason we picked Arden Courts was because of all the different activities they have for the residents. The staff are very good about encouraging the residents to get out of their rooms and get involved and stay busy. They have different group exercise classes in their community center, they do sing-a-longs, art projects, word searches, memory games, and religious activities. The other day they even had root beer floats. The staff are fantastic and the nursing staff is always on top of our loved ones care. They pay very close attention and if anything looks off the assess it right away and call us with updates. Based on our experience we would recommend this community to other families.

1. Residents are kepy busy and engaged in fun activities to encourage socialization and mobility 2. Staff members are happy. They have been there for years and know all of the residents well. 3. This facility is very clean at all times

Arden Courts has been such a God send for my mother. She is so happy and I am grateful. The staff ([name removed] and [name removed] specifically) have been so great! My wife and I are so happy with Arden Courts!

Arden Courts is a wonderful place for mom. The staff is warm, kind, fun, intelligent and truly care about their residents. They are also a fantastic support system for me as well. I highly recommend them

It is a very impressive community. My loved one is happy here. The activity directors are pretty good. My loved one is thriving in the community and that makes me happy.

Arden Courts of Largo was extremely nice. I liked that they allowed pets. When we were looking they were almost completely full so it was a little chaotic. [name removed] who showed me around really took her time with me and sat and talked for a long time. Out of the many places that we toured, she was the most interested in my husband and I and I loved that. She was wonderful.

I would recommend Arden Court of Elk Grove to anyone. The facility staff are kind and small enough that our questions were answered quickly. Never once unhappy with Arden Courts. There was a time when my loved one stopped eating the regular prepared food, so the staff purchased whatever she would eat. Once they found out that she ate watermelon at one of the events, so they purchased a watermelon! My loved on was invited too all of the activities and she did attend all of them that she could. Due to her health status, my loved one didn't express much about Arden Courts, but seemed happy and did not want to go home. My loved one was not stressed or agitated in any way. It was very peaceful for her. My loved one passed away and we had hospice at the very end. We never had any issues with communication, or getting what she needed from hospice nurses. The nurse at Arden Courts made sure we received what we needed. Arden Courts is built like a home surrounding smaller homes. It works well for people with challenges like my loved one. They took her even with some challenges and never her sent her out to be cared for, she was always cared for there at the facility.