ProMedica Senior Care

The aides are very courteous and provide general updates when I visit. The other staff(nursing and director) will give information regarding my loved one upon request. The activities person who was very enthusiastic recently left. It would be helpful if someone was hired to promote activities like chair yoga and walking groups to encourage mobility for the residents who are able. I try to walk with my husband when I visit. 3 hot meals a day is a plus. Need better attention in cleaning the dining room after dinner. (Spills and food in the floor)

My loved one was a resident at Arden Courts and the experience was great. I would recommend this facility to others.

Arden Courts is a great facility and very safe. The room sizes in memory care are good, they are private rooms. I would recommend this facility to others. You need a lot of money to keep living there, it is expensive. The kindness and care really shows.

love the food service. I love the quality and care of the staff. I love knowing that my mother-in-law is safe and well taken care of. I think if they had another person to help with activities and even maybe move one on one between the more impaired patients/ residents that would be good. People who can't really participate in a group activity need more one-on-one. Obviously one person can't be one-on-one with everybody at once, but if they had even one more person devoted to activities to do that that would be wonderful. And probably one thing I've noticed that could be better is that they have activities listed on their calendars, but when we come in, those aren't the activities being done. But I don't know that that really is important as long as something is happening.

I like the separate living space with the ability for them to roam freely. I don't like the turnover.

My father is a new resident. He is 97 and suffers from dementia. I have.been his sole care giver in this situation for 4 years. It’s been extremely difficult on both of us. He suffered a fall and it became clear I could not care for him properly and professional care was required. With the help and kindness from [name removed] and [name removed] I was able to move him into Arden Courts immediately. What a godsend. My stress level has been reduced dramatically as well as my dad’s. The entire staff has been so welcoming and compassionate it’s hard to articulate my gratitude. My thanks and love go out to everyone at this remarkable community!!

Lely has a very comfortable atmosphere about . Everyone is friendly when you first arrive. They all make you welcome...from the maintenance men to the housekeepers to the wait staff to the bus drivers to the management...EVERYONE! The food is great...lots of variety...you may not like everything, but you can always find something. There are plenty of activities to choose from and participate in if you like.

My Mother moved to Naples in September of 2021 and moved into Lely Palms Retirement Community at the recommendation of A Place for Mom.She and my family have been extremely happy with the professionalism of the entire staff and how well maintained the facilities are. They also provide an array of activities which helps to keep Mom active and happy.

I feel that Arden Courts was great. I was very comfortable that my loved one was in such a good and caring place.

Patient care is amazing, nurse staff was amazing! Nurses onto much that I can negative. If we had issues they were addressed immediately. What stood about about this place was the cleanliness, memory care security, staff ratio to patients. Helpfulness from front office staff getting Mom transferred from where she was originally at.

After consulting with A Place for Mom, I decided on Arden Courts. As soon as I walked in the door, I knew that we had come to the right place. Everyone is so loving and kind from the office staff to the caregivers who are taking care of the residents. They treat my brother with respect and dignity. There are activities planned for every day of the month. The residents are free to roam around in the beautiful courtyard and they have a monthly support group for the family. [name removed] the Executive Director makes herself available by email or phone for any questions or even just emotional support. Thank you "A place for Mom" for suggesting Arden Courts.

I would recommend this facility to everyone. The staff was very helpful from the move in process to the move out process. They kept us informed on everything our loved one was experiencing.

The housekeeping is very good, no complaints. As for the staff-In the year since I moved my sister to Arden there has been only one instance when I had a problem with a staff member and it turned out she was just a temporary and they dismissed her. The regular staff are so warm and welcoming to my sister. They show love to her and that goes from the top to the maintenance person. Every 6 months we, her family, are invited to a meeting with the director and all department heads to discuss her progress, questions we may have, and changes in medications. This is so helpful. The variety of food is very good and delicious. My sister goes right for the dessert every time. In her case she is a walker and walks non-stop and sometimes won't stop to eat so they (the dietary) makes her a grilled cheese or PBJ sandwiches so she can eat and walk. Whenever my sister falls or runs into something and bruises herself, I get a phone call assuring me she is okay. I would never hesitate to move another loved one to Arden Courts.

Staff is very friendly...call residents and visitors by name. Very kind to residents and go along with what they are saying. Nurse has been able to adjust my mom's medication and reevaluate constantly. Lots of activities. Residents have the freedom to move all around the building. It is a great place for memory care.

The people at Arden Courts A ProMedica Memory Care Community in North Hills have been nothing but excellent.

My mother's time at Arden Courts - Geneva was a very positive experience. The Ardens Court leadership and staff are competent, kind and caring. They were supportive, quick to listen and responsive throughout my mother's time there. I felt like my mother wasn't just "another" resident but they truly knew who she was and genuinely cared for her. Thank you.

48 hours was all that was given me to keep my Dad safe. He couldn't return home and insurance was making him leave rehab. A Place for Mom made an appointment for me at Charlotte Stephenson Manor among other places. My experience with them was one of understanding, through explanations, and peace of mind. 2 months later that is still my experience. My Dad is well cared for likes the people caring for him. Charlotte Stephenson Manor gets my vote as the best Place for Dad.

Facility is smaller than most but has a quaint feeling. Staff are compassionate and focused on the residents needs.

Arden Courts at White Oak in Silver Spring was so compassionate and caring with my mother who I moved from out of state to their location near me. They knew she was from NYC s would play music she loved from the 1950s as well as older programs she recognized. They did memory-enhancing activities every day and invited the families and staff to join in. My mom was thrilled with her care ans never complained. That says a lot for an older person with memory issues and a lot of their staff and care. If you have a parent or spouse or other relative worth memory issues I strongly recommend Arden Courts. They show so much respect and care for their residents and family members that you wonder how they have the energy to keep caring and performing at such a high level.

The Auberge was the first community we toured and they set the bar very high for levels of care, professionalism, activities and overall friendliness of staff. They went out of their way to answer all of our questions and make us feel a part of their family. Other facilities we looked at couldn’t match everything that The Auberge had to offer and we ultimately chose them for our loved one.