ProMedica Senior Care

Nice staff, dated community

Think twice, really evaluate the operational structure. My father has special dietary requirements and they were not able to accommodate his needs. They knew in advance what the requirements were and they took him in and then told us they could not help. The facility is very clean and that was never an issue. They made promises that they were not able to keep and I had to move my dad somewhere else.

We did a virtual tour with Arden Courts. It just did not feel right and we did not think it would be the best fit for our loved one.

Nice facility, however, it seemed more focused on memory care than assisted living.

The community is very nice and the rooms are nice. They seem to keep my loved one active. The community is neat and clean and they have activities for the residence to do. The food is pretty good and my loved one seems to like it.

They're very freindly. THe staff seemed to care and to want to help us. But in the nd, we foudn out that they did a lot of talking and not a lot of action. We found out they weren't giving her meds to her, they would just put them in her room and sh wasn't tking them. One of the staff told me they found a bunch of pills in her drawers, and I appreciate that honesty. I had a family member observe them set the meds on her dresser and leve. And then the more agitated she became, the less likely they were to come in to her room spend time with her.. At one point they were going to send her to a behavioral facility because they couldn't calm her down, and then that's all related to them not making sure she took her meds. They were going to send her awawy from us, andThat's wehn we pulled her out. Instead of observing her behavior and trying to come up with a solutin, their solution was just trying to ship her out. It was very disheartening. I really think there wer epeople there who cared and were trying to do their best for her. And when you can't get into a facility - we couldn't go in due to covid - you can't really learn where the breakdown is occurring.

We do know there is a lot of pressure the communities are facing now with covid, and unfortunately we are not able see what is exactly is going on and develop those relationships with the staff members. We do know they are very caring and they look out for their customers, but the communication is lacking a little bit.

ratings above

My only concern with this facility was medicine distribution. There were some issues with my loved ones' meds. I would recommend this community to others. the rooms were nice and they offered different sizes

My mother was in Arden courts for 7 months. Overall she had a good experience after I complained a few times about certain staff. One aid treated the residents horribly. Once I complained they moved her to a different wing. Many times they were so short staffed I helped with activities and served meAls. I suggested some one in charge work nites and weekends since the care was usually lacking then. So many residents do not have visitors which is so sAd. Thank you to the aids who go above and beyond like [names removed] to name a few Mm

The bedrooms were like little hole in the wall, very small, like a closet.

Staff very knowledgeable, kind and compassionate. Outdoor area is lovely. Patient rooms are really small and come with basic, institutional furniture.

This facility was older and more expensive and did not meet our needs. The layout was wonderful.

I love meeting with [Name removed] . It is such a powerful statement on the facility to have someone working there with personal experience having her husband living there. I loved the intimate feel that Arden Courts has - I feel that the rooms were a little too small for what I want for my mom

My friend is in this community and I'm not impressed. Nurses ignore simple request such as putting on a residents sock. And in the state of MI if someone refuses a service they don't make them, but they have dementia so they should figure out how to wash her hair. It's been 2 1/2 months since it's been washed. I understand it is a difficult situation but they just sit in the T.V. room. They do the minimal work her for the residents.

Silverado is overpriced, understaffed, there's not enough care available, and inconsistence and lack of communication are rampant. It's a beautiful facility, but there just isn't enough care. Most of the staff are very nice, but I have to hunt around for them when I'm there visiting and need help. A family member of ours was there visiting, and found our loved one in filthy pants with blood spattered on his bed and pillow. No one knows what happened. My loved one needs his food cut up very small because of his acid reflex, but no one is ever there to help him with that. Other residents have to wait a very long time for their food. We thought Silverado would be wonderful, but it is far from it.

Nice facility. Felt more like a nursing home setting. Did not like the rooms would rather have actual apartment. Prices were high but I do understand memory patients need/require more assistance.

It has been a tough transition for my wife, and I with her move into this community. She has been in many community's, but I do feel she is receiving the care she needs finally. She is doing well, and they are taking good care of her, and her needs. I don't think I'am ever going to be comfortable with her living in a community, but I do feel she is safe, and in good community.

I had a good tour of this community. Everyone was kind, and friendly. The community was well maintained from what I saw. The staff was kind, and helpful. The experience went well. I did find a better for my mother, but my tour went well of this community.

Unfortunately I wasn't very impressed with my tour of this community. The appearance of the community looked like an old hospital. While touring the community I saw there is only one shower in the hall. The room they showed us had tiny closet, and you were only able to bring a week worth of clothes. It felt like an institution, and I didn't feel this would be the right fit for my mother, and her needs.