Prestige Care

Not happy with Monticello Park in Longview. My mom is living there and not receiving good care. No one is looking after her personal needs. When I visited her it was as if she had not showered in awhile, her clothes were dirty, and her toenails were very long. She also had not had a haircut. I had dinner with her and the food was terrible. The staff our rude with giving me only yes or no answers with no explanations are introductions to who they are. I will move my mother as soon as I am able too.

I absolutely cannot recommend Prestige Living at Southern Hills. My relative lived there for many years. When the new management took over, they started to be very rude and unprofessional to my relative. They tried everything they could to shame my relative to leave. The State Ombudsman said they violated his rights and we could sue them. [removed], the administrator bragged that when she took over, she moved 4 residents out of their home right away. (She was proud of forcing elderly people out of their homes). The care went downhill and there is always a very high staff turnover. The Management is extremely unprofessional - they don't answer emails, they deliberately moved meetings so they wouldn't have to meet with relatives, they went against hospital/medical advice, they failed to put safety items in care plans, they have made mistakes administering medications. Rather than deal with this unprofessional management, we moved our relative to a different assisted living facility. We didn't want our relative subjected to further shaming and [removed].

February 2015 The care staff is friendly, busy, very attentive and are constantly going back and forth to assist their residents. There's always new staff. Unfortunately, it seems there isn't enough help to carry on with activities of daily living. I noticed their current management doesn't seem to put their residents wishes, opinions and needs first; but money, overworking their staff and reeling in new residents instead. Ambulance visitation has increased, which is a bad sign. According to a family member who visited on occasion, the food quality is no good, disorganized and takes a long time to come out. Residents are constantly dissatisfied. The caregivers are trying, but it is not enough. There was no teamwork, support/help from supervisors, or communication from what was observed and it is VERY unfortunate for the residents who currently live there. I would not recommend putting your family in Southern Hills. You will pay a lot of money for poor quality service.

This place didn't take good care of my father. It seemed like they would never shower him. I couldn't stand to see him so dirty. Sometimes we even found him soaked in his own urine. His meals always arrived cold. We moved him out of there.