Prestige Care

We looked at a lot of different communities and found this to feel most like home. At first, we were skeptical because we read some bad reviews. Being here, we can honestly say that we were mislead. No place is perfect, but they try hard here and it has made some big improvements. The team is warm and inviting, the residents are very nice and active. My dad loves happy hour on Friday's and so does everyone else! They allow pets which was vital for us. The managers seem to demonstrate genuine compassion when interacting with residents. The food is good, but some days it can take a while before you are served. Overall, my dad is happy and plans to be here for quite some time.

The experience has been good. Everyone is always helpful. However, I am have a hard time getting his telephone number. They need to get that straight.

While they have had some recent challenges with staffing. The current staff seem to be truly caring individuals who try hard to make sure that all of the clients needs are met.

Everything is good. I would like to hear from them more regularly.

People are great, that makes it. It’s clean. The nursing staff does well to communicate. The facility is a little run down, but the people make up for it.

Its fine and seems to be going okay. The rehab therapy is good. Everyone does fine keeping me informed.

Only been there a short time and everyone seems to be real nice. The staff seem to be fine. It seems to be clean. We are waiting to find out what is really going on, they haven't told us anything.

On our visit, everyone was friendly kind. My wife and I looked at the studio room for my mother. Everything was nice except the location.

[Removed]and [Removed]visited this place a couple years ago and [Removed] said she remembers it being a nice place.

I really liked the Prestige Senior Living Monticello Park community. It is like a grand hotel. The staff was very friendly and helpful. It is a beautiful and large community. We chose another community that was a smaller community and less intimidating for my dad.

Living at Orchard Heights is not the same as living in your own home. In a way, it's better. You don't have to do your own cooking, cleaning, or laundry if you don't want to. Also, the kitchen provides three meals a day, with one special for each meal, or alternate options if you prefer. Your apartment is cleaned for you once per week, and if you don't want to wash your own clothing, staff will do it for you. There is no need to worry about your medications, because they are delivered to you per doctor's orders. There are a myriad of activities in which to participate, and several clubs (pinochle, poker, crafting). We also go on several excursions throughout each month (all optional), like: casino trips, out to lunch, out to dinner, scenic drives, theater night, etc. If there is some activity you prefer to do, speak up and staff will likely accomodate. The administration and staff are VERY friendly and responsive to residents, and always follow through on promises. Orchard Heights really has a great community feel, and truly feels like family. I will say, the one thing that could be improved is the consistency of the food. Sometimes it's good, sometimes it's not.

Good customizable program. Friendly staff and my mom likes it.

My loved one has only been there for about a month now, so it is a little early to tell, but so far the staff members have been attentive and they have fulfilled all of the promises that they have made.

A nice place.

I would say that the staff is very caring and knows everyone by name. They try to go above and beyond when they can. On a negative side, there have been multiple cases of missing appointments, like getting my dad to a doctors appointment. They have brought in a new management team to address some of the problems though. It is pretty good now.

They were nothing but complimentary. I guess their responsiveness is excellent, if we have any questions or concerns. The facility is welcoming and clean and there is easy access to my loved one's rooms. They seem to be settled in now and have gotten use to the place. We haven't had any complaints.

My loved one seems like he is satisfied there at Prestige Senior Living Southern Hills. I gave this place a four-star overall rating and many of the other categories are equally rated, except for the value which I gave a three-star rating.

Compared to other places that I visited. I never lived in any other place except here. The bed room is spacious but the living room is small. Except for a microwave no other cooking appliance is allowed. The meals are good and filling. but I miss some of the meals we used to cook. Some places I look at had more activities and others less. I was looking for a place to get better care for my wife and I found it.

Well they have a fabulous reputation. They could improve on their activities. They are understaffed, which is an important part of assisted living, and I think it affects the activities. Sometimes the assigned activities get canceled and what not. I definitely think there needs to be more staffing. Also, the residents universally complain about the food quality.

This is a very nice facility. The meal plan was limited. Out of our price range though.