Prestige Care

On our visit, everyone was friendly kind. My wife and I looked at the studio room for my mother. Everything was nice except the location.

[Removed]and [Removed]visited this place a couple years ago and [Removed] said she remembers it being a nice place.

I really liked the Prestige Senior Living Monticello Park community. It is like a grand hotel. The staff was very friendly and helpful. It is a beautiful and large community. We chose another community that was a smaller community and less intimidating for my dad.

Living at Orchard Heights is not the same as living in your own home. In a way, it's better. You don't have to do your own cooking, cleaning, or laundry if you don't want to. Also, the kitchen provides three meals a day, with one special for each meal, or alternate options if you prefer. Your apartment is cleaned for you once per week, and if you don't want to wash your own clothing, staff will do it for you. There is no need to worry about your medications, because they are delivered to you per doctor's orders. There are a myriad of activities in which to participate, and several clubs (pinochle, poker, crafting). We also go on several excursions throughout each month (all optional), like: casino trips, out to lunch, out to dinner, scenic drives, theater night, etc. If there is some activity you prefer to do, speak up and staff will likely accomodate. The administration and staff are VERY friendly and responsive to residents, and always follow through on promises. Orchard Heights really has a great community feel, and truly feels like family. I will say, the one thing that could be improved is the consistency of the food. Sometimes it's good, sometimes it's not.

Good customizable program. Friendly staff and my mom likes it.

My loved one has only been there for about a month now, so it is a little early to tell, but so far the staff members have been attentive and they have fulfilled all of the promises that they have made.

A nice place.

I would say that the staff is very caring and knows everyone by name. They try to go above and beyond when they can. On a negative side, there have been multiple cases of missing appointments, like getting my dad to a doctors appointment. They have brought in a new management team to address some of the problems though. It is pretty good now.

They were nothing but complimentary. I guess their responsiveness is excellent, if we have any questions or concerns. The facility is welcoming and clean and there is easy access to my loved one's rooms. They seem to be settled in now and have gotten use to the place. We haven't had any complaints.

My loved one seems like he is satisfied there at Prestige Senior Living Southern Hills. I gave this place a four-star overall rating and many of the other categories are equally rated, except for the value which I gave a three-star rating.

Compared to other places that I visited. I never lived in any other place except here. The bed room is spacious but the living room is small. Except for a microwave no other cooking appliance is allowed. The meals are good and filling. but I miss some of the meals we used to cook. Some places I look at had more activities and others less. I was looking for a place to get better care for my wife and I found it.

Well they have a fabulous reputation. They could improve on their activities. They are understaffed, which is an important part of assisted living, and I think it affects the activities. Sometimes the assigned activities get canceled and what not. I definitely think there needs to be more staffing. Also, the residents universally complain about the food quality.

This is a very nice facility. The meal plan was limited. Out of our price range though.

We toured this community while looking into senior living options for a loved one. I thought this seemed like a nice place overall, and probably would have been our second choice. The staff were friendly and professional, and the facility seemed clean and well kept. Definitely worth a look, if you're searching in the area!

We have had a good experience so far. Everything has been going good. It is a very clean facility. The staff is very nice.

People from the facility were very helpful in getting everything set up to get my aunt moved in. They only have one person that does maintenance for the whole facility and they need more. My aunt is happy.

My experience with Prestige Senior Living has not been perfect, but the people are very friendly, and encouraging. The staff gets to my loved one immediately when she pushes the button. The food is good, and overall I'm satisfied. I would recommend Prestige Senior Living to others.

They have a friendly and courteous staff. The food is good food. There is enough parking, but then we tend to park in the evenings. They do have outside areas for family and residents to enjoy. The activities could be a little bit better.

They have a new person for activities – so hopefully that will be great too. They have a great location. The layout of the building is unusual. It’s not like a hotel. The food is a four. The laundry service is not great. The parking can be limited.

So far, there have been some complaints about the food, but I am inclined to think that would happen anywhere. He says sometimes, it's overcooked, or burnt, not much flavor. They had some problems with people not doing their jobs well, and have made a lot of positive changes to correct the issue, this happened while we were moving in. I liked the location, and the fact they have a nurse onsite to check on the residents if there are any concerns. I liked that they communicate with the doctors, so there is some consistency in the care, the nurse makes sure that follow ups are done.