Pinnacle Senior Living

We had a problematic experience at a different facility before switching to Wisteria Place. The comparison between the two was like night and day. Wisteria Place's facility was not quite as nice, but the level of care was amazing, especially during our loved one's last weeks there before she passed away. We couldn't have had a better experience. The staff is just amazing. They go above and beyond. They were great communicators with our family. And they really do have the best interest and needs of their residents in mind. They also have a physician that would come directly to the facility, which made things so much easier.

My loved one is doing really great at Desert View, and I'm so thankful to have found them. I have no complaints. She's receiving good care. They know her. They bring her what she needs before she asks for it, because they know her well. I'm really impressed with them.

What grabbed our attention right away from the initial tour was the directors enthusiasm, that sold is immediately. We love the room layout, it is outstanding - it is something our loved one can live in long term, she has a little kitchen area and other spaces besides just a bedroom and bathroom. We have not had the meals ourselves and sometimes our loved ones complains but she is eating so overall the meals are good nothing concerns us, no red flags regarding the food. They do have some good activities going on. Based on the experience we have had so far we would recommend them to other families.

I like living here

[name removed] is a wonderful person to work for

Once our family realized our parents needed 24 hour assistance, we began researching our options. We quickly realized that Desert View was the best option (as outlined in the five-star ratings below). Additionally, they are more proactive and assist with the VA process better than any other facility we visited. The family philosophy is enjoyed and appreciated by all of us. All aspects of our experience have been consistent. My family and i highly recommend Desert View Senior Living.

I'm really happy here, this is where I want to spend the rest of my life. The people are respectful and I just think it's great. The food could improve, but they do have an alternative menu that you can order from. If you have diet restrictions; if you're vegan or vegetarian they have a special menu for that. When others have asked me how I like it, I tell them that I love it. I share a room and we get along really well, I feel like family here. I know my daughter who visits me every weekend, she says there's so much to do and that's true, I'm so busy I hardly have time to take a nap. I do really like it here, and even if I could afford someplace else I don't think I'd leave here. They are just wonderful people. They have a bus that takes us to the bank, doctor appointments offsite, there and back. Some of the activities include outings to Dollar Tree, Ross, Walmart, and out to lunch at Olive Garden. We are going to a place called Blueberry Hill for breakfast on Friday. It's a really great place. Depending upon the person, that determines how many activities they'd want to participate in. If you're not a people person then that's okay too. We have a beautiful library with really nice books, and a gazebo outside. It's absolutely gorgeous, it's a nice place to stay. Another thing that's important to me is that it's all one story. At some point it could have been a motel just in regards to the layout. It's beautifully landscaped. Each room has their own set of blinds and a closet per person. They pay for cable, WIFI and all utilities. The only thing they don't pay for is your personal cell phone. If there are people like me who are diabetic, you can have a few snacks in your room and it's no problem, it's like my own home. I have a microwave that we bought. I can pop popcorn. I call it an apartment, but it's more like a hotel room with beautiful décor. The value for the money, it can't be beat. I don't think they raise the rent every month. There was a Covid outbreak and they came in to give us our food from the dining room, they took our orders everyday for breakfast, lunch, and dinner. There were 19 of us who had Covid, spread across the entire facility. They laundered all of our sheets, beds, and covers. They disinfected everything. If you can't make up your bed, they'll do it for you. It's all included - they will make your bed, and change your sheets. There's nothing negative I could say. The food isn't bad, but it is summertime and it is really hot here. They've got big hefty meals like pot roasts and beef stroganoff for lunch but people want lighter meals for summer. For fall and winter those meals will be fine. I'm vegan so ill have substitutes. There's a whole menu on the back and you can put together your own sandwich, but it takes a bit longer. Your rent includes 3 meals a day and beverages. This coming Saturday they are having an entertainer. They do this once a month and he's coming to sing, I'm looking forward to it. He's very popular here. They have snacks like cheese and wine, cheese and soda. They do have a happy hour, its open to people. There are some who smoke and there is a designated area and they can't deviate from it at all. There's something for everybody here. I know a lady next door, she has a whole big room. She's been here for 5 years and her husbands had Alzheimer's, she was able to go down and visit with him everyday. When he passed, they were so attentive to her and loving to her it really touched me. Their behavior was real, it was sensitive and touching, it was just beautiful how they treated her. She was grief-stricken, but they are really sensitive to how we are living. If we need to talk to someone who isn't a resident, we can do that. Even the executive director of this building, [name removed]. She is a young woman with a fabulous personality. She will sit and talk to you as long as you need to talk. She came in the activities room on 4th of July and we had so much fun. They have a beautiful activity room, with comfortable sofas and chairs. A beautiful kitchen with a marble bar. We have coffee and conversation where people meet and play games. The guys can drink beers and watch football games on the big screen TV. If you don't want to do anything, you can stay in your room as it has a beautiful view. They stick to the states rules all the time, and that's what I respect. I really respect this place and the people.

My mom has been at Desert View Senior Living for a little over 2 months and is really doing great here. She's more communicative and she's gained some weight - which is good. There were a couple of hiccups initially, but I think part of that was my learning process and learning when to deliver supplies. For example: one time I had to take her to a doctor appointment and she had an accident at the appointment. When I went to change her I saw that she had on a makeshift diaper. When I brought her back I learned that she was out of pullups, but no one told me. Aside from that, everything has been going great; I'm happy for her and I'm proud of her. One of the things that's really impressive about Desert View is their cleanliness. I've been in other nursing homes and as soon as you walk in there's a smell to them, but when I go to Desert View there's no smell. You can tell that the residents aren't just sitting around in their messes. They send me pictures of my mom engaged in activities, and playing games. It's expensive, but when shopping around I saw that other places had a base pay and they tack on extra costs for different care services. Here, I was able to get a base pay that's all inclusive. I would tell others that if you have a need to place someone, definitely meet with [name removed] he's great. That's if they even have availability because when I first met with [name removed] at Desert View they only had two rooms left. Whereas other communities had no availability. So just to find a place that was cheaper than the others with availability was a God-send!

Our oldest brother is a proud new resident of Desert View.. The facility and staff are 5 star. [name removed] in housekeeping is absolutely exceptional. She’s always happy to assist with any concerns and concerns and or questions we have.. checkout this community. They are the best!

They were well staffed, with caring people. The interaction with the staff was good. It was a nice facility, and worth the drive, which takes about 30-35 minutes to get there. They offer skilled nursing care. Overall, it is very well worth.

My mom was pretty advanced in Alzheimer's but she did participate in exercise and music days. They seemed to have a great activities program. The staff and all people involved were very helpful and made it a nice experience in the time mom was there.

Activities aren't great Food is bad. Otherwise Good.

The decision to go to assisted living is not an easy one. In our case, we may have tried to keep my in-laws in their apartment too long- transition to Shores happened quickly and they were able to accommodate my in laws within the week. We first met [name removed] who is the community liaison in Manitowoc and she was great, welcoming and helpful. She introduced us to the Sheboygan team who are equally great. The staff are really caring and trying their best in what can be trying circumstances (my in-laws have tremendous needs). They call with questions that let us know they are on top of things (such as medication). We visit regularly and things are always in order. My MIL gets her hair done regularly by the in on site beautician. They seem more relaxed as they have people around them (they are both prone to falls). Its a transition, but my in-laws seem happy when we go there. [name removed] the activity director gets them to join activities. We also like the personal size of Shores.

[Name removed] is the greatest and went over and beyond the call of duty for my dad who is a Veteran. He made a very stressful situarion seem seemlessly easy. A beautiful place with a lovely staff. Thank you so much.

They are short staffed and or under staffed at times but were always very welcoming at any time day or night. Perfect facility, not a lot of bells and whistles but perfect for mom. Options were available for additional activities but not utilized. When mom passed they were very respectful and provided great care for our needs.

I looked at many very nice communities and some not so nice and almost gave up. I had one last place I was referred to and it was the answer. Desert View. My wife was depressed and could no longer cook and was declining. I decided this is what was best for her and I would join her ina month. In that one month she came alive.The Activity Director scooped her up and introduced her to residents and exercise class and bingo and she is so happy and thankful I found this place .

Harvest Home & Inwood Crossing is an excellent facility. It was beautiful, clean, and we loved the staff. They were so kind throughout the whole experience and were thorough when answering any of the questions that we had. This facility was just as desirable as the one mom chose. She would have been happy at either one. The only reason she did not choose this facility was because she was not as familiar with the area.

So far it has been a great place for my mom. The facility is very clean and she has her own private room. If she does not want to go down to eat the staff will bring her meals to the room. They have plenty of activities provided like exercise classes, dominoes, arts and crafts, etc. They are currently trying to put in snack machines in the facility as well for the residents. The hardest part is the medical side of it and not knowing what they are charging for. It would be helpful if we got an itemized bill showing what exactly the charges are for. There does seem to be an increase in new people moving in so that is good. I have eaten the food and it seems to be pretty good and the residents seem to enjoy it as well. We feel the value for the money is great here for what they provide. All of the staff members are really friendly welcoming. She has more freedom here and we are able to take her out and do things. I would definitely recommend them to others looking, we have really enjoyed the experience so far.

I would recommend the community if you are able to afford this for your loved one. I would also recommend you get the quoted prices in writing for the care and room and board. The direct care staff is wonderful and go above and beyond. The management I have an issue with, as they are the ones who quoted one price for care, and they keep raising the care price on us each month.

We do understand doing all the residents laundry can cause some issues but sometimes they do tend to mix up clothes and the scheduling with the laundry service and house keeping can sometimes be inconsistent. However besides that honestly everything is really good. All of the staff members are very sweet and thoughtful in how they work with families. We would recommend the communities to others.