Personal Care Senior Living

Their care of my loved one was Inconsistent, especially regarding how much they checked on her and frequency of handling toileting needs. The majority of the staff were fine, and I appreciate those better ones. But ultimately when I came to Personal Care with questions or concerns, I felt like I was not heard.

This is a new facility and the staff seems like they are in training. I am grateful they took my loved one in and are working with him. The staff needs to do more and learn more. He is very happy there.

Our families experience varies day to day, the mean common areas are clean and the friendliness of the staff members are getting better. The meals and dining are good they get three meals a day. There are a lot of activities during the day for the residents to participate.

When we toured Personal Care it was brand new so there were not a lot of residents there and it was not quite up and running yet. The facility itself was nice but the view from the rooms was no so appealing.

The staff has been changing a lot, they have had 4 different nurses since we moved in. It is a newer facility and I do not think that they have good protocols set in place. We do not see administrative staff much or know their hours, I think they could be more available for families. It seems like a lot of family members are up here taking care of their loved ones. Overall we have not been pleased with the experience so far.

They just did not take care of her. Dirty diapers, sores on her bottom. Left her in her room with the door closed. Broke her bed and didn't tell me. Skipped her nebs, left the room a mess, put dirty sheets on her bed that had poop on them. They pulled them out of her hamper. Male nurse was yelling at her when I walked in one day. I reported him. He was still there after it, he even threaten me saying I better watch myself, they were short handed. One night I went there because my mom called me at home because she needed help. I pulled up and 4 workers were outside by a car with men smoking, I went in the building and my mom was in bed with poop all over because she was having diarrhea. Some of it was dried that is how long she was sitting in her poop. Said she kept pushing the button but no one came, I can go on and on. Her new recliner was so stained with poop and smelled. I tried cleaning but I couldn't get it clean. I bought pads for them to use but they never put them on her chair. I complained over and over but nothing changed. Cold meals, told she couldn't have juice or coffee at night, I bought her snacks, pop, candy and snacks. And they wouldn't get them for her. She couldn't walk. I walked in one day and they had her on the transport and she was falling out of it. I had to show them how it worked. Finally they told me they couldn't take care of her, so I moved her to a skilled nursing home. It wasn't much better, they just can't find good workers and they are short staffed. My mom passed away [date removed]. Her last year of her life was really bad. She didn't deserve to be treated the way she was. I don't get it. My mom was a wonderful person and mother.

Our family needs to be on site each day to ensure that my dad is attended to. We have shared our concerns with the management company and have received assurances that things would improve, staff would be hired, training would be provided and care would be better. We have hired a private caregiver to supplement his care. Unless your family is able to be at the facility daily to monitor and advocate for your loved one, especially if memory or dementia is an issue, do not choose Personal Care. Attempts have been made to rectify what we now know as ongoing (and yet undisclosed to new families) problems. These include an effort to reduce medication errors, and hire essential staff. Very poor management company with infinite opportunities to improve, yet dismal results at this point. DO your diligence before even considering Personal Care for a loved one. Believe what you see, not what you hear from the management company. Seek out information from residents and family members.