Pegasus Senior Living, LLC

I give high praise to North Point Village for making this change work for our loved one and for our family.

We were on the verge of leasing one of the 2 bedroom apartments here. We were pressured because someone else was looking into them as well and we were told we had to make a decision quickly and we just were not ready yet. One thing I did not like was that they keep independent living residents and assisted living residents completely separate. My mom is on the line between the two and I would have liked to see them be able to interact together more.

The Legacy at Santa Fe is a beautiful facility. They have the latest upgrade in technology for the monitoring of residents. They have wristbands to unlock residents doors, so you don't have to carry around a beeper and/or key. It's all integrated into one system that looks like a wrist watch, and is the best I've seen across communities. The challenge with The Legacy is over promising and underdelivering, in terms of care and activities. There's a number of challenges within their medication management. Luckily my mom is cognitively okay and can engage with the staff if something is wrong with her medications or if something was missed. That's a bit concerning, however they are responsive when I present my concerns to them. Also the ability to keep up on bathing and assistance has been a challenge to get done twice a week as agreed upon. I do realize people are gearing up past Covid. They promised us in February/March that things were "gearing up" back then. They have done more outings, but the real challenge is the lack of day to day activities on-site. The last place my mom lived had lots more games and resident activities, like bingo, drumming, etc. The Legacy has much less of that. They are struggling to deliver interaction between the residents on a consistent basis. They do have offerings, but its just things like virtual tours. My mom personally likes card & board games, and all they really have is bingo. So compared to the last place my mom is frustrated in that regard. If a prospective resident is looking for things that engage their brain, it doesn't seem to be happening right now. I have expressed concern, and have also done so in writing which did seem to get their attention. They seem committed to solving this issue. I do think they're trying, but not delivering to my expectations with the price point and past promises. It's also important to note that they charge a pet fee of [price removed] / per month, which they don't talk about. So that was surprising to us, as it wasn't on the list. That's a much higher pet fee than other locations. The pet fee at her last place was only [price removed].

The food that is provided is fancier than what my parents are accustomed to. The selection of activities that are provided is nothing that my parents would want to do.

We did not stay here very long but overall it was a good experience, we may be back in the future.

The Havens have wonderful staff that goes above and beyond. They are extremely short staffed so the employees are working extra hard. The staff has TRUE connections with the residents. They make the effort to give tailored care. The downfall of the Havens is the quality and variety of food has diminished over the past year. Once the new owners took over, there was a noticeable decline in the quality of the kitchen production. There has also been a decline in activities because of the lack of proper staffing. Activities and events are canceled frequently. With all of that being said, the staff and their genuinely caring nature make any negative aspect manageable. The staff TRULY MAKE LIFE BETTER!!! Thank you.

Crystal at Bridgewood Gardens deserves a golden star. We now have a great personal care assistant in [name removed]. However, the food is very lacking- not really good and not what we were told it would be. My dad is 99 and had adjusted well, mainly because [name removed], the nurse, has been a tremendous help.

Our experience has been really good with this community. For the most part we have been really happy with this community. They have activities like work out programs, balloon volleyball, bingo, excursions to where they take the residents out to do things like the good will and more. We are fairly new to this community but my mom is very very happy with being at this community. They are low on staff at this time but I know that they are dealing with the affects of Covid at this time . They communicate very well and very effectively and we have just been really happy. My loved one also really likes the food. All of the staff are wonderful and kind and personable.

We chose Dunwoody Place because everyone was so friendly when whose took the tour. The staff, the residents, everyone was just great. She has made friends starting from day 1. She is not a big activities person but if they provided Mahjong she would definitely play. The staff are very decided to the residents. She is satisfied and I am happy with the experience. I would recommend them to others looking.

A very welcoming and nice community. Too far from family to visit.

This is a good community however, My mother was here for a limited time due to her needing more care than this community could provide for my loved one with memory care. They have been going through a lot of changes with leadership at the time and that is affecting staffing. It is hard with communications because one person that you are talking to one time may not be the same person that you communicate with the next time.

Overall we're pretty happy. We've had some trouble getting maintenance requests done. The food is okay - not great, but not awful. And sometimes it's hard to get a hold of somebody on the phone. But I think the overall the care is good.

It's better than them being at home by themselves. They offer med management. This location has 2 floors. They allow pets. They offer arts and crafts, bingo, game nights and movie nights as far as activities to name a few. They offer transportation to their doctors on certain days. They take the residents to shop of go out to eat. The staff call or email regarding any concerns with my loved one. They work to solve any issues we have. They also have mass and bible classes once a week. They also provide exercise programs. Very caring people work there.

This felt more like an independent living community, and was beautiful. Unfortunately it wasn't a good fit for my loved one.

my loved one has dietary restrictions and the meals aren't appropriate for someone with a diabetic diet. The Havens have claimed that they are not required to provide a "special" menu with alternative nutritious options, so my loved one is just eating whatever is available, even if those things aren't right for her. they also have a high turnover rate within their staff. despite those things, I would recommend this community for those who don't have special or specific needs.

my loved one had a very short stay at The Legacy - to no fault of the community. while she was there i thought it was a very nice place on an especially good looking property. everything was pleasant aside from their lack of staff. there didn't seem to be enough staff to fit my loved ones needs. when she first moved in, they allowed the laundry to pile really high. our concern was addressed by a few different staff members who assured us it would be taken care of on that day. the laundry, which consisted of soiled bedding and clothing, remained there for several days. i would say the community was clean, aside from the laundry issue; which could be attributed to their struggles with staffing retention. i would definitely recommend the Legacy to those who are in need of assisted living and even to those needing memory care. my loved one specifically needed an intensive level of care that they may not have been equipped to handle. i did notice that the other residents had a higher extent of mobility and seemed to be doing just fine. the memory care residents are also provided with a medical alert bracelet, but my loved one is used to Life Alert. i believe she may have forgotten that the bracelet should be used when she needs assistance with anything to prevent an accident; rather than only using it once an accident has happened. i don't blame the community for any incidents that occurred, my loved one just needs additional supervision. unfortunately this community wasn't a good fit for my loved one, but i do think it could be the perfect fit for the right person under the right circumstances. the Legacy is also much better looking than surrounding communities. i do have to say that [name removed] was fabulous! she showed us around and helped us get everything set up; she was extremely helpful and went above and beyond to make this transition easier.

[name removed] came through for us when we were in a bind and we are so grateful! [name removed]worked with our team at [name removed] and got my loved one into a studio within a short time frame with borrowed furnishings until we could move his own furniture in. [name removed]and his staff have really bent over backwards to spend time with us and especially my loved one to help him feel welcome, easing the transition. They have continued to be caring, attentive and friendly and we're happy to say that he has a new home and is being cared for. The only reason I would not give 5 starts is because I almost NEVER do! There have been a few times it's taken staff a long time to assist my loved one when he used the call button but I think we have that figured out, and I wish there were a few more levels of care , or more graduated levels of care, available that could reduce some of the costs. So far it's been a great experience!

Our tour at The Courtyards at Mountain View was great. Really the only issue for my loved one was they do not allow alcoholic beverages. But I was impressed with them overall.

I keep to myself a lot except going down to meals. The staff are okay. My room is okay too. Generally the food is okay overall.