Pegasus Senior Living, LLC

My loved one was there 8 weeks and she lost 20 pounds. I don't feel like my loved one was taken care of. Communication was not good and we were not kept updated with what was going on with my loved one. I would not recommend this community to others.

During the time our loved one was there, they fell numerous times from bed and had cuts and bruises. One fall the community called us to let us know it was nothing serious, but a week later our loved one went to the hospital, they took an x-ray and their hand had been fractured for a week. They were not administering the medication correctly, everyday something was wrong. They were supposed to get a medication patch everyday, and sometimes he would have multiple patched on, old patches or no patches on. They called us early in the morning saying our loved one was threatening anyone who came into the room, but after talking to the psychiatrist they believed it was because they were defending themselves. Dementia can change your whole personality, however our loved one is the kindest person and has never been in a fight their entire life.

There has been such a high turnover of staff. I'm having to make requests over and over again. I feel all the good people have left. Whispering Winds of Apple Valley just raised the rent on us. The fees will be removed daily and not monthly like it used to be. The food is horrible and the food is cold when it is delivered to the residents. I have nothing good to say about Whispering Winds of Apple Valley.

I just paid my bill. My Bill is never the same. Care levels are going up and down and misc charges etc. nobody know what they are doing.

Brookdale appears to be pleasant,clean and a good place for a loved one. Upon closer inspection it is inadequetly staffed,and not clean. Please be aware that the costs associated with the facility are always going to increase and you will continually pay for services that one would expect to be included with the monthly service fee. Upon moving in,the bathroom was filthy and I was told that Mondays are cleaning days and Monday had been a holiday. There is inadequte staffing and I was told there is "no ratio required in this type of facility". I moved my Father out after one week,and the staff never acknowledged my phone calls to discuss my concerns. Please read all of the contractual elements and insist on a written list of all costs that will be assessed as the lack of honesty,and transparency is remarkable. I would never recommend Brookdale in Paso Robles. Bait and switch,look beyond the nice tour and marketing speech.

When I chose this place 3.5 yrs ago I was told they had an activity monitor button so you could be assured your loved one was up and going every day. FALSE . Your family member could be in their apt for a week and never be checked on. If they don't show up for meals, no one checks on them. They would be "found" when the apt was cleaned, once a week. Outside doors are not secure. I have reported this for the past two yrs. Nothing is done. Facility is poorly maintained, no money is spent to make sure facility is safe. Elevators fail on regular basis. Fire drills are a joke. Brookdale doesn't mind raising rent EVERY year while services go down. Mom is 92 and doesn't want to move. I've installed cameras in her apt, go over every day. If you can't constantly monitor your family member, DON'T CHOSE THIS FACILITY.

When we were looking for a assisted living facility for my mother we talked with the ED at Ventana Canyon. This was several months ago. She was charming and assured us that my mother would be treated like family. Well we found out that her idea of family were at the opposite end of the spectrum. We are in the process of moving our mother. This is a very difficult process as it is even more difficult for elder people to adjust. The ED has treated my mother and other residents with disrespect and one time talked to our mother in a manner in which my mother would not leave the room for 2 days. I caution family members to talk to care givers and other family members before selecting a facility. Not all ED's are the same. Remember when an ED tells you something get it in writing. All this ED cares about is filling the rooms for as high a dollar as possible. .

My folks have been living here for about a year. It has been a continual problem in all areas. The dining room is always slow and service is horrible. When the staff is asked for something they forget and never remember even after being reminded of simple things like dressing for a salad or a drink that you would think makes common sense that these older folks may need something to drink with there meal. The management is unresponsive to requests and IT SEEMS they are interested in selling you a bill of goods to get you to move in then could not care less if you are less than satisfied as long as THEY are getting paid. This is an expensive place to be for the very very lack of services that they advertise. I am very sad for my folks esp since they do not want to go to the expense and physically draining move to another facility. This is a poor excuse for a community and these folks do not really care at all but to get the $$ from there residence!!!!

in a nutshell... the staff mishandled my mother and broke her leg. Sent her to emergency, she was there for two weeks, then sent to a rehab facility. Before she even returned to Brookdale, we received a letter that she was being evicted! Had to find another place for her. THOUSANDS of dollars afterword and... Brookdale still claims that there is an amount owed. HORRIBLE food! NEVER enough staff! Missed bathing's (sometimes three weeks)!! Horrible room cleanings. BROOKHELL!!

Run, do not walk away from this community. Completely lacking in leadership, management that is here lies constantly. Staff is resigning and there is no Executive Director. Under staffing is problematic. [Removed] is rampant. [Removed] is the norm. Stay away.

Stay away from Brookdale Dunwoody! As of March 1 there has been no improvement in the food and yesterday it took 40 minutes for my parent to be served a dinner entree. At dinner they always run out of soup and desert. There is no security being taken to protect residents. Front door is open at night and there is no one at desk or in lobby. Since Christmas many residents have left because of the non caring attitude of management.

My Aunt stayed at Brookdale (she called it Brookhell) for a few months and contracted C-Diff while there, amongst other things. I thought the food looked awful too. Her laptop computer was [Removed] from her Brookdale apartment while she was in the hospital. The place is expensive at $4,500+ per month and looks nice on the surface but it is a breeding ground for illness and it's not safe. My Mom and I even got very sick last fall with a gastrointestinal disorder after visiting her at Brookdale. Sadly, my Aunt passed away a few days ago from the C-Diff. If you care about your elderly parents or family members AVOID this place at all costs!

This place is absolutely not a good fit! Since Jan 1st the new corporate office is just out to fill spots with bodies. They do not care who they hire, they do not even do backgrounds on most of their new hires before hiring. [removed]. The Memory Care coordinator has no education to fit his position let alone any position in the health care industry. [removed]. The night shift sleeps and does not check the residents. I can keep going, but it's obvious this place is truly not what it seems... Do your research!

The RN's were great at Brookdale Mtn. View rehab, but sadly, they weren't the complete package deal. My aunt went in for rehab with a broken hip. She left 17 days later in an ambulance because she refused to take her medicine. She was starving from lack of nutrition and dehydrated (in part from c-dif), and she also left with a bed sore that had been 5 cm long. She is now in a long term acute care facility, but is fearful that she will have to go back there. Her WHOLE family has assured her that she will never, EVER, go back there. Moral of the story? I would advise anyone with a loved one to be sure to research, personally look at and ask questions at several long term facilities, assisted living facilities or rehab facilities. You ALWAYS want the best care for your loved one. BEFORE they move there.

Short staffed; care givers, wait staff and kitchen. Crappy food. Cold food. No comfort food for these old people. Never saw beef stew, chicken and noodles, stuffed peppers, bean soup, etc... On occasion, out of simple supplies like straws, salsa and spaghetti cheese. 30 day notice to move out is ridiculous. Should not apply to this population/these facilties. Enhancements to consider could be in room intercoms, quieter ac, access to water/ice dispenser. I will tell others of my moms awful experience and encourage anyone to do better research and not allow a loved one to be placed at a Brookdale facility. What an eye opener on how our older population are discarded to these facilities. Shoot me first before I ever experience this again. Karma

Buyer beware! Please don't let yourself be fooled that these folks really care about your elder loved one. They are solely about the MONEY. They will literally jump through hoops to sign you up, and get your money, but if there's a problem you're elder loved one is totally on their own. Scary and very costly what my dad went through in the FEW days he was there.

We had a very painful experience here. Very little room for diversity and more concern for appearance than comfort. Looks lovely but not the accepting and cozy environment we wanted for my parent.

My family moved my aunt into the cottages after a tour was given and we felt it was a good place for her with her progressing dimentia. Family was told of the Clairbridge pro game which we read about in the Brookdale.com website. It states they do 6 programs a day and tells about each. This NEVER happens. Residents sit around in the living area or their bedroom and do nothing! It also states that the caregivers are all trained in Clairbridge. The ones we spoke with are not. Caregivers seem tired and often only one on shift when two are required. A dangerous situation. They don't have all have training. A very disappointing reality. I also see where this facility has been turned into the state numerous time. The administrator doesn't seem to be aware of most of the issues. The nurses aren't don't give th care needed for a memory patient. Do your homework before choosing this facility.

We had a relative who needed memory care so we took the tour at Brookdale. They showed us the cottages and they seemed really good. We were told of 2 caregivers to 12 residents. We we shown a calendar of daily activities. They spoke of bbq's in the enclosed courtyard as well as flower planting and so on. We moved our relative in and...it was awful!! Often there is only one staff in the cottage and when they are helping someone everyone else is out of luck. The caregivers are overworked ...they do caregiving which is labor intensive in a memory unit as you have to do showers and moving residents to chairs and various other needs they have as well as laundry and serving and preparing dinner plates. Impossible for them. Many times they are pulling double shifts and working alone. Administrator never calls back. Safety pull cords don't work. They have been turned into the state numerous times I have found in out. PLEASE spend some time there before you move a loved one into this facility!!!!

We had a relative who needed memory care so we took the tour at Brookdale. They showed us the cottages and they seemed really good. We were told of 2 caregivers to 12 residents. We we shown a calendar of daily activities. They spoke of bbq's in the enclosed courtyard as well as flower planting and so on. We moved our relative in and...it was awful!! Often there is only one staff in the cottage and when they are helping someone everyone else is out of luck. The caregivers are overworked ...they do caregiving which is labor intensive in a memory unit as you have to do showers and moving residents to chairs and various other needs they have as well as laundry and serving and preparing dinner plates. Impossible for them. Many times they are pulling double shifts and working alone. Administrator never calls back. Safety pull cords don't work. They have been turned into the state numerous times I have found in out. PLEASE spend some time there before you move a loved one into this facility!!!!