Pegasus Senior Living, LLC

We toured with The Legacy at South Plains and from what we saw, it was actually the complete opposite of the facility that we ended up going with. The facility is very large and has more of a hotel feel to it. We were wanting something more comfortable and homey. Also during the tour we did not see anybody out and about, all of the residents were in their rooms.

We we’re greeted by the front office staff when visiting. It seems to be well kept building. After visiting with the marketer and walking the Community. It just did not have a feel of a Independent Senior Home. It had more of a feel as higher care unit with no nursing staff Available. I Was able to get the input of a few lady’s who said “ Things could be better, If they quit changing the head honcho.” and “ Corp does not care for the seniors.” I ask my dad how did it make him feel he said it was to depressing.

We toured with Dunwoody Place and did not feel they sold the facility very well. They did not offer 3 meals a day, 5 days a week which is something we wanted. They also did not offer free gym memberships like some others did. It did not fit our needs because of the lack of amenities offered.

Our family had an in person tour and it was a nice tour but overall it was just not going to fit our loved ones needs,

We thought it was going to be a good fit; however, when we toured it, we felt it wouldn't be the best fit for our loved one. The primarily gave us a tour of the assisted living area and we needed memory care for our loved one.

I would recommend you be careful about moving here. There are cockroaches in my apartment for the last month, and the community has been working with me in trying to get this resolved. It has gotten better; however, they are trying to finish getting the rest of them out of my apartment. The staff have gotten better at communicating with the residents when we have questions or concerns.

Nothing to say

very much like the caregivers. The showers are not ADA in the studios and its difficult to fit a shower chair in the shower. Maintenance is the biggest problem. Waited 2 months for light bulbs to be changed, still waiting for a closet door 4 months later and waiting 6 months for carpet cleaning. Housekeeping is a hit or miss. Getting very tired of paying high prices and getting what I pay for! Top management could be more friendly too. Receptionist are fabulous!

Response is swift when problems arise. Front desk people are helpful abs activity director amazing.

Legacy at Cimarron is concierge living. The facility is beautiful and upscale and they seemed like they had great security as well. There were a lot of activities provided for the residents. It was just not what we were looking for.

If I had to do it over again, I would not choose this entity. They are understaffed, and they can't really provide up-to par services on a daily basis.

Yesterday we met with one of the directors because there was only one person taking care of the 14 residents that are in the memory care unit. They are having some staffing issues so we are trying to be patient with them. Unfortunately if things do not change, we will have to find another place to move our loved one to.

The place looks nice. It's clean and attractive from the outside as well as in the hallways and all public areas. But housekeeping, which the residents are paying for, is very poor. The person who comes in to clean is in and out within five minutes. Floors are not swept, towels are not taken, sheets are not changed. And then I have to clean when I come to visit. I would say the front staff is not terribly friendly or inviting, just okay. They are not at all encouraging of questions. They seem annoyed if you ask them anything, which is not good. When the intake process occurs, it doesn't match with the results the resident actually experiences. You come in at one cost, and they say if you need additional help it will cost more and may go down again later. But in reality, it has just gone up, to the point that we're considering moving her out. They were not attending to her showering / bathing at first There are a lot of gaps in communication, and the care could be a lot better. These things need to be addressed. When residents press their call buttons, that button needs to be able to determine where exactly a resident is so they can be helped in an acceptable amount of time. Communication with the residents seems to be unclear as well. Meal delivery has been very poor, and they completely missed hers multiple times. It's very expensive. She feels okay there in general. It's a good location close to businesses. But there are a lot of glitches and miscommunications, and they don't seem willing to reach out and make things better.

The quality of care would be much higher if the facility was properly staffed, unfortunately I think that they are grossly understaffed at the moment which is affecting a lot of things.

They were very friendly, but almost too friendly. The lady giving tour seemed like she was trying too hard. Ultimately my loved one didn't like it here.

I think overall they are just having some staffing shortages which is affecting everything.

When your loved one goes in, just make sure to be an advocate and visit regularly. It is very inexpensive, but it is a nice small facility with easy access and is very clean. My loved one has a shared room and residents often seem to be left with a lot of unsupervised time due to staffing shortages. The staff are very friendly and always take my concerns seriously. It is not a nursing home, it is assisted living with memory care it is better for people who are more ambulatory. We are satisfied because of the location, price, and the fact we are able to oversee it. Everyone looks to be so happy and well dressed, the residents all look very content.

Our family had an in person tour and it kind of seemed like the saying - one flew over the coo-coos nest, it seemed unorganized and everyone just wondering around. It is a newer and nice facility and to there credit we thought they were very understaffed. Even the manager who gave us the tour said a few workers called in that day and that it was just a free for all day.

The location was new and bright. The Sales Director didn't know much of the community.