Pearl Healthcare

Our family had an in person tour and it was a great tour experience it was actually our top choice, everything was very nice but overall it was just a little to pricey.

Saratoga Grove is a very nice facility and all the staff we spoke with seemed knowledgeable and friendly.

This community was just too far from where we live. I loved the community, it was fantastic and clean and the value was great it was just too far away.

My father was at Bethesda for a few months this year. He was comfortable and happy. Bethesda is clean, inviting, and a quality facility. The employees care about their jobs and the residents. Our family felt extremely comfortable visiting him and we knew that he was well taken care of when we were not around. THANK YOU BETHESDA STAFF!!

They really just have very helpful and very friendly staff members working there at the Saratoga Grove and they have always answered any and all of the questions that I have had. It is a top-rated facility.

We chose this facility because of the location, availability, ad we also liked their security. My mom was in memory care and they were all on one floor and there was a very good staff to patient ratio. I think they were very good with communication and they sent out newsletters to keep us updated. They were very accommodating with having families visit their loved ones. They tried to cater to everybody personally as far as the meals go and figure out what they liked so that they would eat. I would definitely recommend.

I am very comfortable with my father staying here. I know that he is kept busy, supervised and cared for. He has made friends and belongs to a new community.

They seem to take good care of my husband.

I feel that the pricing of the nursing home is a scam. They offer one price and then raise it when you talk to them. The staff at Bethesda is good with my wife. They also offer good healthy meals for her to enjoy. The home is clean and well taken care of.

Saratogo Grove was a very nice place while she was there. The facility was expensive, which is the same every where I guess. I think it was pretty good. A couple of times we had to clean her room but overall the cleanliness was good. Overall it was a good experience considering the bad situation.

This was one of the places we considered when we were looking. It was nice and a lovely facility. This just wasn't a great fit for our grandma, mostly due to personality. We just couldn't picture her walking around and enjoying herself there.

Very friendly place and clean. I feel a studio would not be big enough for my mom. She would like to have a small kitchen area too. This place is 25 years old and they keep it looking good.

My mother does not receive the level of care she once did. She is not at activities like she was prior to Pearl talking off it is struggle with low staffing.

[Name removed] is great and helpful.! [Name removed] is pretty good as well. The nursing staff is not very friendly and do not come when my mom pushes her call button on her pendant. The staff is on their phone while giving medications and does not have a good attitude when working with the residence. I would be very careful recommending this place to friends.

I didn't like the community. It felt very dark and gloomy. The atmosphere was not friendly. I didn't like everything being a gray color. The halls all dead ended. I didn't like the elevator. To be honest there was nothing I liked about it. It didn't help that we went to another community first which was so bright and inviting.

My experience with Saratoga was extremely negative. I would NEVER recommend it. The sales pitch was very believable. Everyone seemed so kind and genuine. I was very honest re: the difficult personality of my loved one. They said they are trained for that. After a short time, it became clear that that was not true. The nursing staff and aides were tough, unkind, and inept. Medicine was frequently missed or given at wrong times. Laundry and cleaning not done. We were given a care plan and schedule, but no one seemed to follow it. When you complained, things got worse. The whole experience was incredibly stressful. I was worried 24/7. I could NEVER recommend Saratoga.

High turnover of admin and "clinical" staff since sold July 2022. Chaos, poor record keeping, communication. Concerning observations of supervision and attentiveness to residents and families not welcomed (unless they get something out of it). Agency or staff must be a "YES" person to stay employed there. Lacking genuine compassion, kindness and accountability to residents and responsible parties. Profit appears to be the unstated mission. Safety and communication, follow through, training low level. Verify what you are told is actually true. Verify there are providers on call regularly if your loved one can't be taken out. Not the place with good reputation it once was. Search widely and carefully and check variety of references. Talk to others.

The one positive about this community, is that if our loved one would of ran out of money they can't kick you out. However the food was terrible as well as the presentation. It felt more like a kids cafeteria. The rooms initially what they called a single room (only available) was only big enough for a hospital bed and one little tiny chair and that was it. Our loved one then moved into a one bedroom which was very sub standard. It had a tiny living room that was not big enough for a couch, it fit only two chairs. They do not allow kitchens so the rooms only had a microwave. They did do a nice job initially with the covid protocols - they did have good communication, but in general we were disappointed. We would have not kept our loved one in their if it was our choice. There was almost no activity. There is a tiny area outside but there was no parking for visitors.

My husband [name removed].??, was there for an open wound care, 2017, all they cared about was Physical therapy ?? his room was not hardly clean, PT. Never locked his wheel chair when brought back to room. He almost tipped over 4x. Kept a blue matt,by his left outside of bed on floor in case he fell, some CNA's were terrible, place understaffed, at times, not a safe place. Ceo is not capable of handling complaints of family members, side doors outside of building were broken, and anyone could sneak in, no cameras to watch if anyone could enter on side door. I wouldn't recommend this place, really. Not what its cut up to be. Especially if person has Dementia ??. I give it a 0 REVIEW ??. Argued everyday for my spouse. He was not happy at all. It may be ok for temporary rehabilitation, but not for permanent resident ?? half of the time call light in room not working.