Park Senior Villas

I would not recommend The Villas at La Canada. The level of compassion that was shown to both my father and myself was quite disappointing. Employees blamed eachother for misscomunications and oversights with my father. This all could have been made right with better training of the staff...

I was not impressed. So many of these places just have people sitting and staring at a tv set. They had no openings except for a woman that did not fit the situation . The second one was very nice, but had no openings. We went to a third of that day, and found one that was brand new and we chose that one. They had three openings, that was a good fit for [name removed].

This is based off of our experience almost two years ago. I am not sure if things have changed. My father went in to the Villas at Houghton in July, and by February he had died. When he went in, he was able to do all his activities of daily living. Within seven months, he was in diapers and could not get out of bed. he fell several times without staff noticing he was not given his antibiotics as prescribed. They washed his cell phone three times which I had to replace and he never had water or his eyeglasses. I put a camera in his room so I could've observe him. There were a few times when I had to call staff and let them know that he had fallen. They took the camera out of his room and I had to fight to have it replaced. They finally replaced the camera. I visited my father every day, but it still was not enough to guarantee quality care. The facility was short staffed. They were supposed to have two adults per house with 10 patients. Many of the times there were only one adult and sometimes that one adult had to rotate between houses because they were so short staffed.

141 citations from Arizona department of health for the company. Any of the Park Senior villas are missing fingerprint cards, and CPR certifications. Owner and upper management do not care about elderly. Only money.

Dispensed medication incorrectly and inconsistently, never cleaned room or bathroom with fecal matter on toilet and dirty sink basin for 5 days, lost clothes and towels after”laundering” , Meals were not what was on ‘menu”. Never changed bed linens in 24days….I had to do that and had to request shower for my relative because caregiver said it “wasn’t her day to shower”. Caregivers came into room and “ teased my relative” ( a memory care resident) about her not knowing their names and making up names for themselves, staff would bring in their young children and sit on sofa on their phones, when I finally removed relative I discovered open sore on leg with drainage. Staff never addressed or acknowledged this. Absolutely abhorrent “care”.

Our families experience was a disaster, our loved one had bruises on their body, they were never fed, and was severely dehydrated. Our loved one never received medication and when they did it was the wrong medication.

There were one or two good employees. Otherwise, I witnessed some disturbing things when I would visit from out of state. For instance, I was watching them dish up food one day. And the gentleman who was dishing it up put the food on the residents' plates and then reached into the serving trays with his bare hands, eating the food out of the trays. Meanwhile, the residents were welcome to come back for seconds out of those trays. My sister, who lived there locally, had issues talking to the staff about anything new that came up regarding medical care. She would have to tell them over and over about any changes. They went through management so quickly there, you couldn't even keep up. The food was absolutely terrible. Some of it wasn't even recognizable. They were supposed to offer another option if you didn't like something that was being served, but any time my loved one would ask for something else, they would just say "This is your dinner." They didn't have activities very often, despite telling us they had them every day. The last straw was when my loved one called my sister and said "There's nobody here to help me. What do I do?" One of the other residents' family members received a similar call and then called 911. When 911 showed up, there was literally not a single employee on site in the memory care house. They had just completely abandoned the residents. We had to wait months to move our loved one out due to Covid, but we finally did get her out.

I would give zero stars if I could. This place really should be shut down. Below is my experience. My comments deal only with the 10-resident Memory Care villa at the facility, where my dad lived for 14 months. He was suffering from severe dementia. CARE: I initially chose this facility because 1) it allowed my dad to bring his dog, and 2) I was told that he would receive memory therapy to stimulate his cognition. That therapy never happened. When he fell and required a trip to the emergency room, the put him in an ambulance – alone – and called me later. I was beside myself with worry. A dementia patient sent off to the emergency room ALONE??? The facility did not even know which hospital he was taken to. Their lack of concern resulted in a terrifying 2 hours for me while I called around hospitals in the area trying to locate him. COMMUNICATION: they use an automated phone system now, so it’s nearly impossible to speak to someone, regardless of which option you press. If you leave a voicemail, nobody calls you back. MEDICAL RECORDS: I made repeated written requests to review his medical records, as the residency contract requires. But when I visited I was only allowed to see his vital signs records. I was told to ask the contracted Nurse Practitioner for medical records, which he refused to release since he’s not obligated by my contract with the facility. STAFFING: during my dad’s 14-month stay in the Memory Care unit, the facility had 4 different Executive Directors. The second one bragged to me that she’d fired 30 people in her first week. The third one ignored my voicemails, emails, and requests to meet with her at her convenience. Caregivers routinely call in sick, leaving the villa staffed by one person. That caregiver is responsible for waking all 10 residents, getting them dressed, dispensing medication, preparing meals, and dealing with issues that arise. If the caregiver orders in pizza because he doesn’t have time to prepare lunch, he told me that management would not reimburse him. REFUNDS: after I gave the required 30-day written notice to terminate residency, the contract states that the facility will refund the security deposit and unused portion of the last month’s prepaid rent WITHIN 30-60 DAYS. After that time period had elapsed and we had not received the refund due, I contacted the business office for an explanation. None was forthcoming. I contacted them again after another week had passed, and notified them that if the refund was not swiftly issued I would get my lawyer involved. When I finally received the check, it was 3 weeks overdue. It had been written the day I mentioned my lawyer, and not mailed for another 11 days.

Visited here looking for a place for Mom. Not what I was looking for in any way. Please be sure and go there before you place anyone.

Sales person is worse than used car salesman. She lied about the insurance they accept; story changed to that they hope to accept the insurance in 18 months.

On [date removed] , my husband was admitted to Park Senior Villas, Goodyear, AZ. after much research of Memory Care Facilities. I had several conversations with the Marketing Director at Park Senior Villas as well as a lengthy meeting with their Licensed Practical Nurse, where we discussed at length my husband's current medications, the daily care he needed, his current medical conditions and medical history. The nurse took notes and did cognition tests on my husband. In addition, medical records were sent to the Marketing Director from three of my husband's physicians currently caring for him which were his Internist, Neurologist and Urologist. I was also told by the Marketing Director that their caretakers were required to take an Alzheimer's course to familiarize them with recognizing the needs of their residents. I completed the required paperwork from the facility, including a sheet of my husband's daily needs which stated: Foley catheter care, blood pressure checks, notification of meals, medication administration, help with toileting, bathing, dressing, ambulation (I sent a walker and shower chair with him,) and I noted he was shuffling his feet and had fallen several times, confusion, some hearing loss, speech, special diet (no tough meat), oral hygiene, face shaving, etc. I also met with Sage Hospice, Scottsdale, AZ, where this information was reviewed with them, and I arranged for their care as well. I was told by hospice, that initially a registered nurse would see my husband twice weekly under their physicians' review and approval. I was also assured by the Marketing Director at Park Senior Villas as well as the hospice nurse that if anything at all changed with my husband that I would be contacted immediately. Feeling comfortable with the facility and the level of care that was going to be provided to my husband, he was admitted on [date removed]. He was in isolation (COVID 19 mandate) for 2 days and I was told he'd have frequent caregiver checks. The Marketing Director advised that visitation was limited due to COVID 19 and that they strongly advise that loved ones not visit for two weeks to allow the resident time to acclimate to the facility which made it much easier for the resident. I was told that I could call anytime on the caregiver line to check on my husband, which I did, calling different shifts. I was told he was "good" "going to his room with an ice cream sandwich, "eating well", doing o.k." I scheduled a visit to see my husband on [date removed]. On [date removed], I received a call from the Hospice Nurse who routinely called weekly. She said my husband was "doing o.k." but that he had a "cough", didn't want to stay still and was "sleepy" so she didn't check his blood pressure, she also said that she was told "he hadn't had much of an appetite the last several days." She again said he was o.k. and that the staff was going to "get him into the shower" later that day". She said she'd see him later in the week. A little later, I received a call from the facility asking if I had a "Do Not Resusitate" on my husband. I asked what was wrong and was told his blood pressure was very low 60/40. I told the caller to immediately call 911 to have my husband taken to the nearest hospital. My daughter and I immediately got in the car, I called the facility to find out the name and address of the hospital and we arrived just as they were wheeling my husband into the emergency room. When I was allowed to see my husband and speak with the doctor, he said my husband's blood pressure was extremely low, said he had pneumonia and was severely dehydrated and weak. He said they were treating him with IV fluids and antibiotics, that he ordered a battery of tests, was going to see the kidney specialist who was in to see if he was a candidate for dialysis, and that he would check with me after all the test results came back. Later that evening, I spoke with the night doctor on call. He said my husband was not a candidate for dialysis, said his kidney function tests were so high "they were off the charts." He said they were doing everything they could to care for him but that he was very, very ill. The doctors treated my husband for four days, did additional testing and scans but came to the conclusion that as aggressively as they were treating him, and that while his tests had improved some, he was not going to get better. On [date removed], my husband was discharged from the hospital and brought home via ambulance and cared for by another hospice group. He passed away 28 hours later on [date removed]. When I saw my husband after he was admitted to the hospital on [date removed], he had lost a lot of weight, looked extremely pale, was wearing a dirty shirt; the same shirt he was wearing when he was admitted on [date removed], and the same shirt he was wearing in a picture sent to me by the Marketing Director 4 days after his admission, and he had not been shaven in days! Looking at a picture of him arriving at the facility on [date removed], versus the picture of him when he was admitted to the hospital on [date removed], he was practically unrecognizable. I am grieving over the loss of my husband of 52 years, and also over the lack of care and neglect he received from Park Senior Villas, and Sage Hospice.

At first glance this seems to be a great place for an elderly father that just needs some help is his day to day life. I did a day and evening check in twice. On both occasions the morning crew was working and doing what should be done. During the evening I saw not one caregiver the first time. The second time it seemed as if I woke up the caregiver that was supposed to be taking care of the people. After being almost completely convinced to not place my father there I decided to go back one more time. I asked a caregiver why there were hardly any caregivers at all. I was told that the caregivers never stay long because the patients say mean and hateful things to any one of color. And that no one ever helps them. If the staff are treated crappy you can bet they wont stay or they wont treat the people living there good. I was glad I didnt put my dad there.

On the surface Park Senior Villas looks great but in reality it is a mess. In the 4 months my mom was there she received 3 showers. They med techs failed to administer her medication on so may occasions I lost count. The residence were left unattended in the evenings with no care givers in the home. On two occasions there was an entire day where there was not even one care giver in the home. We had multiple meetings and were told things were going to get better, we even had a meeting with the owner and no changes were made. Things actually got worse. The police and fire department had to be called on multiple occasions due to no staff being on site and family members not being able to get into the home after a resident fell and was laying on the floor for over 2 hours when there was no care takers in the home. With the cost being $5000.00 a month just for room and board all we wanted was basic human care. Run away from this place. I would not recommend placing any family members here. The list goes on and on with the lack of care we received at Park Senior Villas.

My father was a resident at The Villas Assisted Living facility in Tucson, AZ and I would not recommend this facility to anyone. The care was very poor and it was obvious that some of the staff received poor to no training at all. My father was unable to get out of bed, needed assistance with personal care, and also eating. He was often left unattended in soiled diapers and ignored. He died due to a fall from his bed and was not discovered until long after he fell. We were not notified by the facility, but by his hospice nurse who was called. Before leaving your loved one in the care of this facility, I would recommend you do background checks on the facility and their caretakers.

I had my loved one in here. They do not follow care plan. They make excuses on why the staff continue's to change. The employee's are over worked. Food it terrible. Sometimes they actually do not have basic staples. Milk, bread, cereal. If you complain to management, they actually make excuses for bad care. This place looks beautiful, until you place your love one here. Then the care is so bad it is speechless. So not recommend.