Paramount Senior Living

We chose Paramount because it was a much better fit. My loved one is 99 and walks with a walker. The other places I saw would be a place that I would go. What I really loved about Paramount was the staff. There were a lot of staff members out and about. I go once a week and you always see staff which really impresses me. I would tell others when you sign the contract and you are supposed to go in, make sure to go in no matter what. All of the staff that are taking care of elderly as well as in the building offices, everyone goes out of their way to help you.

Overall, my family feels deceived and disappointed with this facility. Yes the rooms are nice and the facility itself is appealing. They advertise that they treat you like family, but that wasn't the case for us. I noticed that residents were almost always in their rooms, even at mealtimes. Which should have told me something. It felt very strange. Both of my parents were here, on two different units. Mom was here first and then we transferred dad here from the hospital. He had an infection that still needed care and we were aware of that. But it wasn't handled properly. I was there to visit and advocate for them every single day. As dad started to decline, eventually even cognitively, we questioned if he needed to go back to the hospital because the infection was getting worse. It took two weeks for the Physician assistant to finally say yes, and by that time it was too bad. We trusted their judgement and shouldn't have. When we first brought dad in, they told us they would make sure to get mom over there to visit him and even arrange to have meals sent to his room for both of them, but that didn't happen. One day, I went to visit and mom wasn't in her room. I went to dad's room and she wasn't there either. His roommate told me that she was just there, but decided to go to the library for a book since dad fell asleep. She ended up getting lost and they found her lost at the back door. She was banging on it trying to get back in. A couple days later I had left after a visit. I was still sitting in my car in the parking lot and noticed mom standing at the front door, lost and knocking to try to get back in. I understand everyone is understaffed right now. And maybe mom also needed a higher level of care. But no one ever suggested that to us or even took the time to notice it. She was getting lost trying to navigate from her side of the building to dad's and no one helped her like they said they would. Dad passed at the hospital and we decided to bring mom home with us. They have a 30 day notice policy and we had already paid for mom's full 30 days. Within that time, when I went to get her belongings, they had already cleaned out her room and bagged up her belongings. Not only that, but things were missing. Nothing of value, but things I had purchased for her apartment. Why did we have to pay if they already cleaned out her room? And where was the rest of her stuff? They also didn't give me her medication with her belongings. I had to go back and get it. I'm working with corporate now, but it's just a mess. They knew the situation with both of them and portrayed it as if this place would be a good fit for them and that they could provide the levels of care that they both needed. At the end of the day, they could not and did not. I just want others to know that these things happened and could happen again.

They had availability when we needed and we thought the staff were very straight forward with us during the processes which we appreciated it and they were very efficient with getting the paperwork done. We have never had a meal ourselves so we cannot vouch for the meals but according to our loved one they are not happy with the taste and that is needed improvement. The location is very important to us and overall we do think the value is good.

I had really good, in depth conversation with the director of Paramount of some improvements that could be made and he totally agreed. For us, we felt the facility was too small and institutional feeling. Most of the rooms offered in memory care are shared. There was really no color on the walls or room for residents to move around.

We really like this community and it is more affordable then others in the area. Based on the experience we have had so far with Paramount we would recommend them to other families. When we do speak with our loved one he does say he enjoys the meals. He is not one to venture out and join in on activities but when he does go he says he enjoys them as well.

Paramount senior living is a good value that is reasonably priced. This community has good value for the amount that they charge. They have activities like games, dominoes, bingo, crafts and hobbies, social hour, and recently resumed doing bus trips to different places around the community. There is lots to pick from to keep busy and socialize at this community.

We had a nice tour with Paramount Senior Living but we found the facility to be a little outdated.

Our family had an in person tour and the director was very nice and honest with us. However for our loved one it just was not the right vibe, it was a very busy atmosphere and very large. We wanted something a little smaller.

We had a good tour at Paramount. We found out everything we needed to know. We thought all was good, except my loved one wanted to be able to smoke, and she would have had to go across the street to do so.

Overall this is a good place to be for your loved one. I would recommend this community to others looking for a place for their loved one.

Our family had an in person tour and we really liked this community but because of covid we were not really able to see the memory care part. However, the other side we could see the studio apartments which were pretty but the community felt more like a hotel and did not really have that homey feeling to it.

Our family had an in person tour and the sales team we met with were very nice, we saw a lot of rooms and got a lot of information but we did not really like the community itself. It seemed more institutional and like a nursing home.

I'd recommend it to other families. It's a small and friendly community. It's clean overall. When one of the apartments had roaches, they did take care of it when it was addressed with them. I wouldn't consider that an issue. They provide excellent care services. My loved one wishes they offered a selection of food. The plate is just served, as is. And it's a small plate with small servings. But most of the time it tastes okay. They do have quite a few activities. I think for all of these types of facilities that the cost is high, but Paramount is one of the less expensive places.

The community is understaffed right now and there are to many residents with not enough staff. I would still recommend this community to others based on my total experience.

We toured with Paramount and everything was great. I just found a facility I was more comfortable with, but this was our second choice.

In the beginning our experience was very good, but towards the end they just seemed to be short handed. When our loved one passed we went to go grab her belongings and there was an entire box of things that belonged to another residents. Also, we had another residents hearing aids, and when we went to ask where our loved ones went they did not seem to have any idea, or any concern to find them. They also did not seem in a rush to get the hearing aids back to their owner.

Sometimes the communication isn't that great. They try and take care of the residents the best they can. I would like to see better communication from the staff. The price is very good for everything the residents are getting.

We chose Paramount because of the convenient location, throughout covid it worked out way better. He is on the first floor and he could come outside and meet us and we could visit often with him being that close. He does enjoy the activities here when they are provided. Mostly everyone has gotten their shots and they are starting to open things back up finally. They have had a lot of turnover in staff recently so things are changing at the moment. I think it is a good place to be and it is one of the lesser expensive ones, but I think they need to straighten some things out. I would recommend, but you have to know how to advocate for your loved one.

The tour went well, things were well organized and clean. The one bedroom unit looks like it would have the space we need.