Optalis Healthcare

After looking at several nursing facilities my father and I chose to have my mom stay here on a 5 day respite stay in the memory care unit. [Removed] took us on a tour of the facility; It appeared nice and clean, with a slight smell of urine in the memory care unit. When asked what the staffing was like on the unit she said there was one nurse and one aid, and that the nurse doubles as an aid and helps out doing aid duties due to the low acuity level of the patients and their low census of 15 patients on the unit. I asked her if they are to be taken to the bathroom every two hours and she said, "Of course, we will take great care of your mother, I know it is hard, but we will make sure she is taken care of." My dad gave them a list of the medications she was taking prior the the beginning of the stay. Once she arrived he asked if they had the list and they said they weren't sure, it may have gotten thrown away, they can't find it. I printed off the list and went over it with the nurse and they were missing one of her blood pressure medications, and when addressed said they would add it onto her list of meds. The second day my Dad went to visit her in the evening and she was still in her pajamas, they gave her Haldol for some aggressive behaviors and said they just didn't want to fight with her. My father asked if she had had a BM and the nurse stated that she could give her something to go. My father simply said she just needs to sit on the toilet for 10 mins and she will go. If you give her a laxative she will have an accident. I also inquired about her last BM on a visit and the nurse said, I don't know, thats something you'll have to ask the aid. When I addressed the aid, I asked about my mother by name and requested information about BM documentation. She put her hand on her chin and said, " oh, that one, that one, thaaaat one, no, i dunno, let me see as she was checking her computer. No BM was documented after 3 days. I simply took her to the bathroom and she had a BM, and I also cleaned up her shirt where there was several food stains on the front of it. On my visit I took my mom out into the secure courtyard and sat on a bench to visit. As I was looking out the gate was flapping in the wind, not so secure I'd say and I reported it to the nurse. I wanted to check up on her around 10:30 pm that night so I decided to call. The phone rang for 13 minutes before anyone picked up. They said they would have to find the nurse, and that they would go over to the unit and find her. The nurse was never found and the phone just kept ringing. The third day my dad found urine soaked clothes in the shower, they said she was incontinent of urine. Even her shoes were wet with urine.She has NEVER been incontinent of urine. This means THEY WERE NOT TOILETING HER EVERY TWO HOURS! Her teeth were caked with food, they were not helping her brush her teeth. My dad stayed there until 11pm and she had still not received her evening medications. My dad asked for a cup for some water for himself and my mom and the aid said she could not find any and would have to go to another unit to get some, but couldn't leave because she was the only one on the floor. My dad asked the nurse to come and give her medications. Apparently the nurse was on another floor passing medications. HOW can the nurse double as an aid if she is on another floor passing medications? When my mom finally got some water she downed a glass and a half! Have they even been giving her water? She was the first to get her medications on the unit at 11:02 pm. No one was in their pajamas and were all still up watching tv on the couch! My Dad was wondering what kind of place is this. He said, "I can give better care to her at home, I don't need this!" He decided to take her home at once. When faced with the complaints the nurse stated, " I'm sorry you feel this way." Think twice before sending your loved one here.The building may be nice, but thats all. I am a Registered Nurse and unfortunately they had me fooled...don't send your loved ones here.

Run do not walk far far from the grand. It is beautiful but that is where it stops! Lousy service, dangerously understaffed. Like an iced turd- nice appearance but crap inside!

This place is absolutely HORRIBLE, and for the most part so is the care. My grandmother is in this facility and i have had nothing but problems. Came here on Monday room was unkept and she hadn't been bathed and it was going on the afternoon. Exposed wires on one of her controls and stains splattered all over her bedding and even privacy curtains. She's bed bound and her drawers had open half eaten snacks. Another drawer has random pills scattered in the drawer in which no one can or even tried to explain or dispose of. I have made severalvisits and complaints inthe last 3 days. Tuesday afternoon half of my concerns went ignored. My grandmother is unable to do anything for herself. I showed up today...Wednesday...not only is the same old water pitcher dated yesterday still sitting here but she's experiencing spasms that you could clearly see the discomfort in her face. I addressed my concerns to her assigned nurse who responded rudely. I sat waitibg only to go back out and find that she left for the day without following up. I again addressed my concerns. My patience has expired with this place. 2 hours down and non of the 3 staff members i have addressed have come to bring her a clean water pitcher. I am in this momment contacting other facilities. I have pictures that i wish i could upload. At this point i wouldn't recommend leaving your pet goldfish here.

This place is no good,they never look in on your loved ones till they see you coming,my father was in full rigamortis when I found my father,that means they did not,they never checked on hem four over 3 to 4 hours,but they told us they where in a half hour before I got there,my father was in bad pain one night,pushed call light to get he's Meds and pain meds they never came,I sat there for 3 hours trying to get help never came,if you love your family never take them here.