ONELIFE

Horrible place! For a facility that was built after the 2017 fire, you would expect a nice place. Building was nice. [Name removed] the Marketing Director was very helpful, but it went downhill the first day. This place lacks leadership, not enough staff, no activities, no communication except from caregiver to report a man using mom’s bathroom. He was a resident there. Then called and I spoke to mom who was so angry and upset that I put her in a crazy house. Then she continued to try to leave by opening doors until she found one and she got out. They got to her and brought her in. Overcharged me and when I notified them I was taking her out, they had the nerve to tell me I didn’t give them 30 day notice. I told them I wouldn’t pay for lack of care. Place smelled of urine, and feces when residents weren’t taken care of. Residents were yelling for help and not one helped them. No one in front desk or answered the phone. Where were they or what were they doing? Don’t place your loved one there. Four residents left.

Not at all oriented toward independent living. A total mismatch for us.

Look elsewhere for your loved one. Insufficient care for our father who had memory issues and mobility issues. No real engaging activities, just a holding tank for those sweet elderly people. Night nursing staff did not help properly with his cpap machine and that was really dangerous for him to not have the quality sleep he needed. The facility is beautiful and new but do not let that fool you. If you look closely, you will see that there have been several complaints filed against this facility with the State of California: secure.dss.ca.gov/CareFa…. There is a lot of staff turn over. We pulled our father out after four months. I just really do not think this is a good facility and I would not, and do not, recommend you place your loved on here. Keep looking, this place has a long long way to go.

The employees in memory care are extremely rude and unhelpful. It’s always social hour, no one bothers to get up and help with anything! They just continue to sit around and chat with each other. From what I can see there is really no one overseeing the care that’s bring given to the residents. And forget asking the staff any questions about a loved one, they’ll just look at you and give some rude answer and continue chatting with each other. The facility itself is new and beautiful but being a healthcare professional for many years and going to multiple similar facilities a day, I can honestly say this would be one of the last places I would recommend to anyone.

[Name removed] was a terrible person to be working with, his level of professionalism is slim to none and he got really irritated with us asking questions about how the facility was and even went as far as to ask me and my wife if we were done with the questions yet.... Not a good place right from the start and would never recommend anyone I know to this company.

Are you looking for an unprofessional team of people who don't understand dementia at all? If so please make your way to Waterhouse Ridge Memory care. My husband and I toured the facility earlier this month and unfortunately, the management team is pushy and frank. I was looking for my husband who is early onset and is very understanding of simple communication. The executive director spoke baby talk to him and it seems like she must be leading the caregivers by example, as we witnessed a caregiver [Removed] calling a patient "Mr Yumyum" during lunch. We observed this caregiver feeding another older woman saying "is that yum yum good girl." My daughter and I were completely appalled at the complete lack of respect the caregiver had for the patients and were astonished when the executive director also had this mentality. In short I chose not to move my husband into this facility. After all a business is only as good as the leader.

This one was new and we didn't see it. It looked beautiful on the outside but we didn't realize it was a memory care facility. Unfortunately we won't be seeing the inside.

Did not care for this one. Found it shabby and smelled old. There was no one at the desk to greet me for about 5 minutes. Would not want my mom to live here.

A word of warning to those interested in this place (because a tour of the facility will be very attractive). We were duly impressed by everything they showed us (the empty section with model rooms beautifully furnished) and chose a large private room that was in a wing yet unoccupied. We were told it would be another month, maybe two, until that wing opened up, but the room would be reserved for us. In the meantime, our mom was put into a "shared" room by herself, but rather than being charged the fee for this smaller size room, we are having to pay almost $3000.00 more for the FUTURE large private room we are "GOING" to be moved into - - - that was the deal we signed on for, thinking it would only be a month of waiting, 2 months at the most, until she could move into the room she selected. So - - we waited one month, then two months, then three months, then four months, and now going on five months, with no end in sight, still paying close to $7000.00 for a room that should be renting for $4400.00. I think this is their little scam going on - - to promise something and never deliver on it, but still charge the additional 3K to "reserve" it until that wing is opened - - well guess what? The facility did not pass inspection by the state licensing bureau, so now they have closed off any new move ins until they've been cleared by the state and passed the licensure inspections... meaning, they are NOWHERE NEAR being able to open the new wing, but will still be charging us for the big room we may never have at this rate. The facility is beautiful, but understaffed, with underpaid, unhappy caregivers and plenty of turnover because anyone worthwhile as a new employee sees the level of incompetence going on and quickly leaves for greener pastures. We made a big mistake moving here and are being ripped off - - hopefully this review will spare you the same grief.

We moved mom to this new facility after 3 years in another local facility. We have been very please with so many aspects from the beautiful decor, great executive chef created healthy meals, very engaging activities in both large and small groups. The thing that impresses us most is the caring hearts of ALL their care givers. They really connect with each of the residents in a genuine way. Management addresses all concerns and suggestions in a timely manner. Everyone is very professional but warm.

This place is a nightmare!!!! They never put my mother to bed, or should I say , they forgot to put my mother to bed and she fell out of her wheelchair and [removed]. DO NOT LEAVE YOUR LOVED ONES HERE!!!!

They are a dump! The people that work there don't give a damn about the residents. The food is worse than prison food. The place is awful! I would tell everybody not to go there.

We had an awful experience here! My loved one was only here for a short while, and they said they couldn't care for him. This place is really set up for residents that are 90 years old or older, and can only sit in wheelchairs. They told me they had activities and things to do, and they didn't do anything with my loved one. They just shut him in the dining room by himself.

They did a closed door evaluation of my mom and bumped her to memory care which nearly doubled the cost. They assured me she would get the individule attention and activities to keep her stimulated, every time i visited no matter what time of day my mother was sleeping, previously she never napped. She hit her leg and had a silver dollar wou d that was not treated and they called and said tiny wound ttear. Staff never interacting with patients they were doing puzxles themselves. Every time I was there there were othet elders needing help but no one to be found. They never took memory care to the concerts or other interesting activities, as stated ,offered in the main assisted living. I pulled her out after two weeks. Wrote to shee if sny sort of refund but was charged the next month and apsolutely no communication back. Terrible place and experience.

My mother was there for only one month. She developed bed sores that were so deep she had to have surgery to debride them. I heard they lock residents IN their room to " protect them from roaming residents". The administrative staff was very pleasant during the interview process and promised the world. I do NOT think they have a good handle on how they care for their residents besides IGNORE them. I really liked the administrators but when it was all over, I think they were good salesmen. Too bad.. I would NEVER recommend this facility.

This place is a joke! After my mother had two falls earlier in the morning that day they finally took her to the hospital around 6pm that evening to have her checked out. They asked if I could go to the hospital and relieve the care taker that assisted her to the hospital because they were short handed and they needed her back! When I got my mother back that evening I pulled up to the entrance and there was a care giver sitting out front in a wheelchair, on his cellphone, having a cigarette. I asked if there were any more wheelchairs and he said no. He did offer the one he was sitting in when he noticed I was struggling to get my mother out of the car. Never offered any assistance, just continued smoking while on his phone. It just went south from there!

Since moving into the Springs my parent went down hill very quickly, My Dad fell many times while under their care, they will mention their dome security system which is in each residents room. The problem is no one reacts in a timely manner, I have NEVER seen any caregiver running to a room when an alarm goes off. Also, without notice they will disengage the alarm system in some residents rooms. Many times 10 or so residents are in the TV room without an aid or nurse anywhere in sight. In this time there are fights between the residents which sometimes results in physical touching. We moved out after only 3 months and sorry we ever moved in. Pauline the administrator is very weak and seems as though she does not even care about your concerns. The nurses at the Springs will call you at home to either come in to care for your loved one or they will tell you that you have to hire one on one care.

Alta Ridge used to be very nice until a corporate takeover. Now the food budget is bare bones and while the cooks are good, the meals are mostly packaged frozen stuff like corn dogs, chicken nuggets and tater tots. I hear the equipment is also bare bones and broken. Dont come for the food.

The administrators are very incompetent. They make excuses and pass the buck. They jerked me around. Not giving me paperwork in a timely manner which then took more time to get properly filled out by physician. They came to home wearing a name badge with Memory Care boldly written on it which I made her remove after arriving 25 minutes late. She forgot to bring the paperwork and I was informed I would have to go to the facility to pick it up. \In the end they jacked the price another $800 stating my mom was tier 3. The woman is ambulatory, she's not incontinent, she's coherent in the moment... she just can't remember things. Though she is a feisty one. \And, for $6500 they won't even do the residents laundry.

Like others I was fooled by the glimmering image Waterhouse portrays. They are constantly changing management and it seems there is a new face at the front desk each time I've visited. The Executive Director seems friendly on the phone but is very fake once you interact with her in person. It's really unfortunate as she ultimately makes promises she cannot keep. When I first came in for a tour, it was lunch time. We went into a neighborhood where staff were serving lunch to the residents. The girls seemed nice and even said hello to my family and I while we were in touring. We decided to move mom in despite other reviews we had read online about this facility. Mom seems to be doing okay, but has since been very unhappy. The bathroom in her unit always smells of strong urine as though it does not get clean. Staff are constantly trying to keep other wandering residents out of her room and we are always finding other people's clothing in mom's closet. When we bring it to the staff's attention, they say they don't know who's it is if it isn't mom's. Dinner time is a disaster with staff rushing people to eat and immediately trying to rush them to bed. Also, we pay alot of money for mom to be here and the dinner items do not reflect the gourmet meals they promise. The offered hot turkey melts that were hardly presentable with soup. Their is a substitute menu on some of the tables that say those items are available at all times, but when mom asked for a specific item from the list, the staff said they went to the kitchen but the oven is off, so she could have a cold ham sandwich with chips or the meal they brought to the neighborhood. We are already considering moving mom to a different facility. They never have activities going on except for maybe a movie in the living room of the neighborhood and staff are always coloring printed sheets or scrolling on their phones. The staff don't pay attention to the residents and it's clear they don't care. It's really disappointing and varies greatly from the day time staff who are so sweet to my mom and my family.