ONELIFE

Music was good. Food was great. Service was good. There were a lot of people and i was able to get my food on time. [Name removed] helped out in the kitchen and the staff was dressed up.

We placed our Mom here in January after the fires . They were still in emotional recovery stage but were very informative and helpful to us. I agree that paperwork is not their strong suit but the work they do with their community members is wonderful. My mom went beyond reluctantly but within weeks she was happy and adjusting. Every staff member knows her name and is respectful and loving. It is a challenging clientele since everyone has memory issues. I feel that they do a wonderful job respecting all of them and allowing them to be as independent and involved as their disease allows them to be

My mother has been at The Springs for about a month and has adapted very well. She was in a situation where she was not getting a lot of mental stimulation, and this is a big improvement. Her physical and verbal functioning have also improved. The staff is professional, patient, and understanding. Having regular visits by a doctor specializing in older adults is a big plus. The setup with registered nurses handling medications and supervising, while other staffers direct activities and help with grooming and other issues seems to work well. Family members are welcome to visit anytime, and that makes the atmosphere very welcoming.

I had my father in this facility a year ago. The place is beautiful and the staff is very caring. The caregivers treated my dad like gold. Nurse Jennifer was absolutely amazing. There was not one thing that they would not do to make the experience for your loved one a good place to be. The director [Removed] impressed me and was so kind and doing the paperwork accurate and helping me with every step to get him out of this horrible nursing home where he was located. This was a temporary situation for us as I wanted my Dad home but I loved this place. Now its a year later and I will be calling [Removed] very soon. A+++++++ The only thing I would say that I wish could have been better is that there were more patients that were higher functioning. Many there are in the final stages of the disease. My Dad had a double room so my costs were higher than most might pay.

What a great facility! Mom was floundering at another place for almost a year but has become more focused, better able to move herself around in her wheelchair, and an active participant In van trips and activities. The food is great! We enjoy our lunches there, wonderful variety, great presentation, and mom eats so well there. The building is well designed and beautifully kept, the rooms are spacious and well appointed, and the patio is inviting and has adequate shade for summer days. The staff are welcoming, friendly, smiling and loving to the residents. We couldn't be happier! Mom is getting her correct medication, she has friends (even if she can't remember their names!), and we look forward to visiting her and playing games with them! Check it out for yourself and tell them Julie recommended The Springs! You won't be sorry-

Mom fell and broke her hip four months ago and that was pretty much IT for her living alone any more. We started searching on our own since the family all lives in Sacramento and wanted something close to Kaiser. After getting major sticker shock at other facilities we found Nazareth Park Place--and it was actually affordable and very nice-not fancy, but overall, excellent in many ways. The staff are super friendly and caring, seem to be well trained. The studio apartment Mom picked out is large, with a nice kitchenette that comes with a refrigerator and microwave. Mom wasn't too happy to move at first. But, after about a month, she realized she had friends to eat breakfast, lunch and dinner with, got to do fun things everyday, all her needs are taken care of too. The community is older, but in good shape, and seems like they are always sprucing things up. The food is good--fresh and well-balanced. I eat dinner with Mom every Saturday for $5.00 at Nazareth. She's OK now and doing much better.

My Dad is now a resident at Nazareth Park Place and the place itself is very nice and clean. My experience with the staff has been quite wonderful and I really like the fact that they keep me updated on him and send me pictures often. One thing that was concerning since my Dad is in the memory care unit is the amount of time he gets outdoors. The staff has informed me that they take them out at least twice a week but I am hoping for a bit more access for those in memory care. I understand there are some that are a wander risk but the idea is nice. What matters the most is that Dad is happy there and he is definitely in good hands!

So when we entered the facility the sales team was fabulous and went above and beyond to help get our family member moved in and made every effort to help make him comfortable. The staff was quick to tend to any requests and was very friendly. The ownership has recently changed and the staffing has also changed. Our family member has recently passed. Therefore there has been a lot of business to wrap up. The administrative team although very friendly...have been extremely slow as far as returning our share of the deposit. Despite repeated verification that it has been issued ..it has not arrived. We are also having difficulty getting information sent to our LTC for billing purposes. There is also problems resolving billing issues with Omnicare the pharmacy that Woodlake uses. Unfortunately this administrative side has put a negative spin on our experience at this facility.

My brother and I both really like it and the staff are very friendly and that it's a great place. We would recommend it to friends and family.

If eel like she doesn't need a lot of care but they seem very nice when I'm there. Our loved one wont participate in the activities. It is a lot of money for taking her to the bathroom, bringing meals, and coffee, hospice does a lot. After my experience with everything, yes I would recommend this community to other families

It was very clean, friendly staff, the shared rooms were actually quite private, and the price was closer to our budget. I would recommend Sonnet Hill Senior Living as long as they didn't need nursing care because it isn't a nursing home.

The facility staff is wonderful, but they rely too much on "per diem" agency care-givers to cover various in the schedule. They need to hire & keep more staff care-givers, enough to cover for vacations & such days of other staff. I frequently see "agency" care-givers glued to their phones rather than responding to resident needs. Staff care- givers seem better trained, more caring, & mire responsive to resident needs.

Pacifica is a lovely place for my mom. She feels very welcomed by all the staff. Everyone is very friendly and helpful. All of the amenities are well kept and the facility is clean. Care is a bit pricey.

My Mom is very happy there. I have walked into her room when a staff person was changing Mom's Depends and the 2 of them were laughing and having a great time. My Dad died there on [date removed] and the loving, caring staff were amazing through the dying process. The overall cleanliness of the community is great. Their maintenance person, [name removed], is amazing. He is much, much more than a maintenance man. His interactions with residents and their visitors is so positive...he goes out of his way to help in a kind, caring way.

Overall: Good job. Areas of opportunity for consideration: 1. When calling in, often no one answers the phone. 2. When asking a question at the front desk, I would sometimes get conflicting responses from previous person. If you don't know an answer ...it is ok to say I don't know...then go ask for help. 3. Risk, if no one is at the desk in the front, there is a risk of unwanted entry and departure.

They offer shared rooms, which can cut the cost down considerably. They are very responsive, with concerns or issues.

We picked this community because, it was a close location, and it's a very nice place. It's a very nice building. They are very helpful. They could improve on offering better care for the seniors. I would recommend to other families.

They are great at being "a family" and keeping everyone involved and special events. I know that my loved one is always safe and taken care of. I have no complaints about what they are doing, don't really see where they need major improvements. Every time I have visited my loved one, has always been clean, clean clothes, happy, their room is clean, and they are well fed, etc. There has not once been a "red flag". I have peace of mind knowing my loved one is being taken care of. The staff is always wonderful and friendly and the facility is very clean, neat, and orderly.

The staff is friendly and tries to be helpful. Activities seem to be fun for the residents. Improvements-enough trained staff. Better food with more options available.