Oakmont Management Group

Our 98 year old mother moved into Ivy Park this past spring. She really enjoyed the lovely environment; her apartment, the facility and its’ grounds. The staff members were all warm, kind, caring, patient and respectful. Our mother’s condition did fail after a few months due to her underlying medical conditions. Of course, we would have wanted her to have had a lot more time there; it wasn’t meant to be. However, with the help from hospice and the wonderful care from the facility’s care managers and medication technicians, we were able to keep our mother in her apartment until she passed.

Beautiful facility that's well kept, very friendly staff, with great communication to families. No nickel and diming over "point system" for care, instead everyone pays a bit more for rent and less for variable care levels. I like that it's right next door to my father's church so he can go every Sunday. And that they have consistent, reliable transportation for wheelchair bound residents. They also have a nice, well stocked cafe for residents and families to come get free coffee and snacks. And they have a lot of activities for residents to engage in daily, if they want.

I like that the staff greet us by name and give us a quick update on Mom when we walk in. They are quick to point out things to keep track of and to mention to her doctor. The grounds are beautiful and well kept up. Mom loves the gardens. We had a quarterly meeting on her care. They could have raised our cost, but instead said she needs less help now than when she arrived so they are lowering the care cost. Who does that?!

We chose Ivy Park at San Marino because of the location, the cleanliness of the facility and the sincerity of the staff. They were willing to give an extra hand anywhere needed and comforted my uncle.

I wish there was more exercise. I recommend it all the time. They have the least staff turnover any place I've ever seen.

The value for cost gets a 4 because I don't really have enough comparisons. My mom was in a private home care for 6 weeks, that's been it. We started at a great price in [date removed] when my mom first moved in. I can imagine that the lack of consistency in one place has done a number on her brain and the rate of decline. I do know my mom needs more help, but that feels like a big jump. With that said, they are a great facility and the nurses/med techs etc really treat my mom well.

We love the classic, intimate 2 story design, and semi-hidden location. Based on the experience we have had so far, we would recommend Ivy Park at San Juan to other families.

Very pleased with the community. What stood out is their direct concern and care for my mother and us. Wonderful place and people!

I was lucky enough to just move my aunt who has Alzheimer’s in to [location removed]just recently, and I received so much compassionate assistance and guidance from [name removed] who was my first contact there, and also a TON of support from [name removed] who runs the memory care part of their facility. Her adjustment period went unbelievably smooth, because the staff at [location removed] put time into asking me who she is, what she enjoys, what career did she have, what mattered most to her in the full life she used to have, etc. Absolutely everyone on staff at this facility is AMAZING! The thoughtfulness, patience, and kindness was just beyond. The memory care program and activities directors really put a lot of thought into enhancing the lives of all the residents, and their families as well. I was very concerned about my aunt’s transition into Ivy Park and the new program because, it was due to an emergency situation. Her beloved husband had just passed. She had been brought to the ER, and then moved to a home that she escaped from and was lost, and also had been injured. She was under extreme duress, and had to be moved immediately. I myself was quite emotional and worried. We were both treated like family here at Ivy Park, and shockingly after just one week of being moved in she was physically better, more active, and mentally able to process and communicate more than I’ve seen in a very long time. I believe this is b/c it is so necessary for our loved ones to feel connection, compassion, socialization and respect. That’s what Ivy Park prioritizes. I will forever be indebted to these beautiful people that work very hard to make sure life is worth living and enjoying. There’s laughter, music, good food, games, outings, and joy here. I honestly cannot say one bad thing about Ivy Park. The actual facility is like a 5 star hotel too. May you be lucky enough to find a place like this for the one you love. I really want to thank [name removed] from A Place for mom, who connected me to [name removed], for my tour. It was the beginning of a new life for my aunt, one that really mattered.

We like that they keep in touch with us and keeps us informed of what my mom is doing. We would recommend Ivy Park at West Hills community to other families based on the experience we have had so far,

I would say the Community is very professional & friendly thanks .. We have been very satisfied with the Ivy.

I would definitely recommend them to my friends. They had an awesome staff and a great Director. My uncle was very happy there.

Let's see, where should I start? I currently live in San Antonio, Texas, I share this with you because I was there from one Thursday to the following Wednesday. Ivy Park was and has been a guiding light for me, when I arrived in Livermore, California to transition my brother to a Memory Care Facility, Ivy Park was with me from beginning to the end of the process. I had no idea of what to expect, what questions to ask etc... Let me share this with everyone and anyone who is seeking a place for their loved one Ivy Park at Pleasanton is highly recommended.[name removed] and all the Staff here went above and beyond to assist me in my endeavor. They scheduled the nurse to assess my brother on Monday I had the answer by Tuesday and by Wednesday my brother was in his Private Apartment. Ivy Park at Pleasanton is not only a gorgeous place for my brother but for me as well, their loving and kind support is beyond reproach! Especially [name removed], Executive Director. Thank you

I feel confident that my family member is well taken care of. Staff has positive attitude. Based on the experience we have had so far, we would recommend the Ivy park at Pleasanton to other families.

Their garden area for Memory Care is very nice. The aides are wonderful and in my opinion underpaid for the work they do. My sister is very happy there and a high functioning Alzheimer's patient who requires no assistance whatsoever.

I would definitely recommend Ivy to family and friends. My sister is in charge of my mother's care. She would be the better person to ask. I can tell you that[name removed]is very pleased with your assisted living facility.

What we liked the most about Ivy Park at San Jose is the staff. The staff was very friendly. Activities were fun and we would absolutely recommend this community to other families.

I had to work remotely on this and [name removed] was so great to arrange a virtual tour with me and gave me so much great information. My sister and nephew brought our mother for an in-person tour and immediately fell in love with it! Mom’s been there for 2.5 months now and, while she is still adjusting to her new home, we have the peace of mind knowing that she is well cared for and safe. The staff are patient and treat our mom, as well as the other residents, with such aloha that my nephew jokingly (kind of) asked Mom if he could move in with her. ?? We love all the activities that are available to the residents. Naturally, my sister and I only want the very best for our mother. We’re very pleased to know that we have that with The Ivy at Hawaii Kai.

Staff are friendly and respectful and professional Room sizes in memory care are adequate, my friend has a private room with window closet for clothes.

Great communication, especially with the on site nurses. The administrators always check in with me to ensure all ok.