Oakmont Management Group

Picked the community thinking my mother would be more comfortable her own room, familiar views out the windows, nicer atmosphere, adequate services, and affordable based on estimated services costs. Service costs tripled without us being consulted and notified till the bill arrived. We moved her out at 5 weeks and had to go meet with the staff when they did not return $[removed] of the refund. Oakmont has a corporate bottom line, not local feel. Places like Oakmont seems to work better for those who can be very independent, and use the services they are paying for.

The location is easy and closer to get to. The atmosphere was very calming and had friendly, caring staff. They were functional and organized. I knew my mom would like this environment.

My loved one is safe and cared for at Ivy Park. The staff there are wonderful and generally do their best to be accommodating for residents. The issues that we've had are constant pricing increases. The rent just went up considerably and now the point system for services is also going up. Be aware that this happens regularly and needs to be planned for. If your loved one needs additional services they are charged based on a point system where a seemingly random number of points are assigned to each service. For example, if your loved one is found to have a severe speech impairment (based on their assessment), 6 points are assigned. You'll pay per point (let's say $18), which means you'll pay an additional $18x6 on top of monthly rent. Hands-on assistance with incontinence is assigned 74 points, so factor $18x74 into your monthly costs. Make absolutely sure you understand the care costs/point system when considering Ivy Park. Resident turnover seems pretty high.

My loved one is currently a resident at Ivy Park at Laguna Woods. The move in process was smooth and the people were helpful. The meals are okay, but not great. They could do a better job with providing snacks during the off hours and for evening eating after the dining room closes at seven. Sometimes the communication internally is not very good, so you really do need to advocate for your loved one here to help navigate the system, which is a little bit difficult to navigate. This facility seems way more alive and interactive than other Assisted Living places that I have visited. It is located in a central place near restaurants too, so not stuck off in an inaccessible location like some of the other facilities. I think the biggest strength is that they are trying and they are friendly and they do want to work with families and the residents have a positive sense of community. I would recommend this facility to others.

Our family had an in person tour with Ivy Park and I felt like they were too worried about following rules and COVID restrictions so it lacked a home environment. I talked to some family members who said they were not happy with the place since COVID. I understand they have to keep people safe but residents should be able to feel like they are safe and comfortable at home without so many restrictions and fears. That would have made my Dad miserable and he has had COVID recently.

The staff at Ivy Park La Jolla seem to genuinely care about the residents in memory care. This, more than anything is of the utmost importance to us as no family lives in the area. We are truly depending on the staff to take care of my father. It has been a comfortable place for our Father.

Overall when it comes to Ivy Park at Laguna Woods our family is very pleased. Our loved one seems to be settling in, however the first 2 weeks at the community were a little rough. Based on the experience we have had so far, we would recommend this community to other families looking for a place for their loved ones.

Our family had an in person tour with Ivy Park at Santa Rosa and it looked like a fine community but it just seemed very overpriced for us.

Overall, my parents are loving living in Santianna. The staff is fantastic. Everyone in the community appears to be friendly and nice. The food has been an ongoing issue. While everything else about living at Santianna has been positive, the meals have been an ongoing negative. While there are basics that are always available and OK, the meals are generally just OK with some being terrible. On occasion there have been good or ever great meals mentioned, most weeks I get the same comments about the need for a new Chef.

It's a clean facility, and the staff is very friendly. We picked this community, for our loved one because of the location.

My friend has had an average experience with the community. The staff they do have, have been kind, caring, and knowledgeable. The community needs more staff to care for the residents they do have. I would recommend to others, to make sure you ask about the staff to resident ratio to ensure your loved one will receive the care you want for your loved one. The residents are friendly. There are meals provided by the community. Overall, it is a community you should review to see if it meets all of your expectations for care for your loved one.

I would recommend it. I feel very comfortable having my mother there. She is well taken care of so I don't have to worry. We picked this community, because it was closer to home. I also know someone who works there.

This place was new, and it was near to my son.I'd say it's ok, Except for the food. They claim it's because they're having difficulty hiring people, but this a higher priced area and they knew that years ago.

They have a large entertainment fee up front which seems to go mostly to singers and party food. They don't have as many art activities as advertised. They don't serve avocados and salads are generally bare bones.

We've only been there a year, but have noticed a lot of staff turnover, from the director to the attendants. And the administrative staff is woefully non- responsive. The food served has lots of fat, salt and sugar and still tastes bad. I DO recommend them. There are some issues that folks should be aware of before committing. They're still good value for the money, especially compared to California. And I also think these issues are probably ubiquitous across the industry.

Our family had an in person with Crescent Landing and we did not pick it because of the location and the cost, but we thought everything was really nice on the tour

Our family had an in person tour experience with Sunrise of Tustin and even though we did not pick it for our loved one we thought it was a good overall tour experience

I liked the facility set in the neighborhood. It blended in with the homes in the area unlike a lot of senior living complexes that seem to be built next to the highway. This facility was fairly well maintained and the staff was nice although I think they needed some more staff because at times - especially around mealtime they seemed a bit overwhelmed trying to help people to eat and at the same time clean up, etc. coordination between doctor patient and the facilities nurse(s) could be better. As far as value to cost it's slightly better than most of the assisted living facilities in the area. Then again it depends on what the needs are for your loved one.

I'm currently a resident at Ivy Park at San Ramon. The staff is helpful and friendly. The dietary choices are limited, but options are available and can be worked out with the Chef. The quality of the food is satisfactory. The overall cleanliness of the facility and resident areas is good. Communication with the facility was troublesome initially, due to staff changes. Interactions with the staff have been positive. I would recommend this facility to family and friends.

We have had a good overall experience with Elk Grove Park. They are flexible and willing to work with you, if you are not satisfied with the service.