Navion Senior Solutions

There is Room for improvement. There have been many changes at the facility in the last year for staff. Prices went up [removed]$ in the new year. They also changed out the carpeting, the dining room floor, and bought some new furniture. It looks nicer and seems fresher, but that does not help the level of care or the food. The manager was replaced, and many of the staff also left (from what i hear the staff were being paid less than other facilities. There were many times when my mother pulled the cord for assistance, and either it took an hour, they didn't think it was an emergency, or her needs were dismissed altogether. My next issue was the claim that if we didn't use there pharmacy, my mother would be charged an extra $[removed] a month. Also, no one actually cleans her room on any consistent basis. It's been left to me (her daughter), to clean, wash her clothes, shop for her, get her snacks (when she refuses to eat the food served. Another change was that if a resident did't go to a meal, or was sick, they added a $[removed] charge to deliver a meal to the room. Sometimes she misses meals when no one tells her it's time to eat. In general, she likes the relaxed atmosphere, loves a small percentage of staff and table mates. They let me keep track of her medication, let her vape, and have alcohol in her room. Not all facilities allow that. Note, that most people get their laundry done there. I chose to do it for her, because they lost something initially. Plus the person's name much be on every article of clothing or bedding. It is unclear to me how often the laundry is done. What i can attest to, is that her bathroom is not really cleaned, vacuuming is fast and some areas untouched, nothing is dusted. A few times a helper has used her clean towel to mop up the floor after a shower, without asking. My mother is not fond of certain workers showering her, and sometimes refuses if it is extremely early in the morning, or with a person she doesn't care for. A few have seemed untrained in this department.

My sister-in-law is in the memory care unit at the legacy. The nurses and aids are very competent in handling dementia patients. They are kind and attentive. The patients have their own rooms with furniture from their home. It took a few weeks for my relative to get adjusted but now considers The Legacy her home.

Most of the staff showed genuine interest in the well-being of my husband. The food staff even allowed him to have more food when he asked for more. Room sizes were adequately spacious for the resident. There was enough room to comfortably seat one or two guests. I really liked that there was a half bath (sink and toilet) in each room.

Things that really stand out...the administrative staff...especially the assistant director...very professional... new executive director seem to have a lot of energy...clinical staff is very nice and caring...mom likes the size ...small enough to be a "community/home like" place. Things they could improve on....food is not great and they have a couple of positions that have gone unfilled which has an impact on some services (e g., no driver for the bus....administrative staff fills in for required transportation)

Liked that there were men for my husband. Not all ladies. But the ladies were real nice to him. Yes, we would absolutely recommend The Legacy of North Myrtle Beach to other families.

My loved one is cared for by loving staff that meet the needs of the resident. They provide a caring and safe environment that allows her to thrive. Activities are wonderful for the resident and the food services staff are amazing.

Friendliness, communication, and follow through are excellent prior to contract signing. Afterwards, they diminish to some extent.

Stay involved with your family member should you place one there. If Administration and staff sees that you are engaged they will be more engaged. Every facility has their ups and downs given momentary changes but this place thus far is pretty good

The staff.is great, friendly, and professional. I wish my Mother was doing better and could enjoy the meals, the community room, and the planned activities. The only negative point I have is on 2 occasions it took way to long to attend to my mother after she pushed her call button.

I like the size of the facility and the layout. Very easy to get around. The staff is very friendly and accommodating. I've enjoyed my time at The Legacy.

We moved my sister to Kerner Ridge in February 2025. The management and staff all have been pleasant and have worked endlessly in behalf of my sister. We are very pleased with our decision of choosing Kerner Ridge.

The Staff and Nurses have all been wonderful at taking care of my Mom. When we moved in three years ago, the price was great. Its clean, the food is good, and the activities director keeps them busy. However, their costs just went up 44% from last year. How do they expect an elderly alzhiemer's patient be able to pay that much?

The facility is clean, quiet, and comfortable. The apartments are very adequate and the staff is usually helpful and friendly.

Patients seem to be clean. They do a variety of activities with them.

Overall this is a wonderful facility that has provided great care for two of our family members. The staff is very caring and attentive. Our family members have voiced their approval. They have lots of opportunities to engage in activities with other residents and never complain about the food. It is s safe haven.

Bad bad bad Unfortunatley, they also own the other nearby place with memory care We are dealing with corporate greed/ understaffing here They pretty much control the market Better standards Strictly enforced /firings /here.

Forest Ridge is a very good place for a loved one to be took care of. The staff is very caring and compassionate. My mom is treated with respect as well as my family when we visit. My one concern is that my mom’s laundry gets missing or mixed up with her roommate. Even though that is an inconvenience, I would still recommend this facility to others. If I had to voice a concern, it would be that there isn’t a way to get inside unless someone lets you in and that could take a few minutes. Need to have a bell to announce someone waiting to get in.

The staff at Hammond Square has been really great! They are very friendly and will help us with anything we need. I appreciate how they truly care about the residents and love them like their own family.

The only real complaint about Arbor Ridge is the lack of food. They need to provide more options for residents. The room sizes and amenities offered are good.

The caretakers were very kind and attentive to my Aunt's needs. She really loved them. Auntie passed away in December.