Navion Senior Solutions

My parents' magnanimous welcome to The Reserve began months before move-in day! My dad is 90, who miraculously recovered from Covid, and my mom is 85 with some dementia. They lived all there adult lives in Brooklyn, NY in the same house for over 60 years; now they needed a little extra help to continue living independently. Add to this that my parents are Italian and speak broken English, they were very anxious about leaving everything that was familiar to move to another State. I had to find the right "fit" for my parents. By the grace of God, I found The Reserve and was greeted by [name removed], Dir of Sales/Marketing. We sat down and she explained the mission of The Reserve is to serve residents with dignity, respect, and love. Every feature at The Reserve is designed to create a loving home for residents filled with human interaction, comfort, safety, delicious food, and fun activities. The entire staff, from the Executive Director to housekeeping, work as a team committed to creating an environment of joy! Next, [name removed] met with my parents several times showing them the apartments, grounds, and activity rooms to ease their worries. Moreover, she introduced them to [name removed], the Life Enrichment Coordinator and [name removed], Chef, to reassure them that life here would be fun and the food scrumptious! Food is really important to my Italian parents. [name removed], the Executive Director and [name removed] helped us decide on the best option-- Independent or Assisted Living. After we chose The Reserve, [name removed] was exceptionally accommodating in helping us upfit the apartment before move-in day. He took lots and lots of time answering all our questions. On move-in day as my parents entered through the doors, they were greeted with applause and cheers! My parents felt like celebrities. My parents room is spacious and beautiful. My mother can now be among her things again without all the responsibility of managing it all on her own. My dad can relax and know that he is in a safe place just in case he needs help. And I can relax knowing that they are treated with respect and loving care. In the first two days of living at The Reserve, my parents are smiling ear to ear. In fact, to make them feel especially welcome, my dad received a call from [name removed] senior chef under whom he trained in Italy to welcome him "home" in his native Italian language!! My dad asked for a haircut and an appointment was made immediately. As he walked out of the salon, everyone commented on how handsome he looked. My dad beamed.[name removed], Activities Coordinator for IL, rolled out the red carpet and walked them through the facility again explaining everything in great detail and made sure that the apartment was "Alexa-enabled" to assure that if they needed emergency help, it was one short command away. All the residents greeted my parents and looked forward to getting to know them better. We made the right decision in choosing The Reserve!!!

I would tell my friends to make arrangements and go. I had to stay at this community on an emergency basis. I was able to make friends with a lot of the residents. I had a ball when I was there. The people were so friendly. The community has activities, and what they had I enjoyed. They did have a movie one night and we enjoyed that.

The staff at this community is wonderful, i would give them a six our of five stars if we could. We do feel as if we are getting our moneys worth. Our loved one is currently living in the memory care unit which costs more to live there. Some activities they had before COVID, were entertainment groups come in to sing, they would dance for the residents. They have arts and crafts, bingo, and exercise's classes. The food was presented well, they have outstanding coffee. Our loved one had a pretty nice room when they lived in the assisted living. The overall look of the community is very nice, its always kept clean and it even smells good. They have a courtyard for the residents to hang out at. The people are always friendly at this community. They have a beauty salon which is outstanding, the beautician is amazing she is very friendly.

Our loved one was there for four days and she didn't have partake in any activities. This is a beautiful place, and I would recommend it highly. The staff was very nice and still nice to her as she was leaving.

My contact there is [name removed] who was most helpful and could answer all my questions. I had the virtual visit this morning and saw the room that Mom would have should we choose them. I like them because they have 6 levels of care, so basically once Mom went there she would not have to leave. Plus, it is right down the street from my house.

We had to find a memory care facility for my aunt [name removed] last year and in a very divine fashion, we were blessed to find Preston House Memory Care. I used to own a home care business so I'm a little leery about leaving a loved one in someone else's care where I can't see what's going on versus having her at the house where I have some kind of control on witnessing care. But I can attest to this place because my aunt was very happy being a resident there. The staff were very caring, a lot of them went above and beyond to make sure my aunt was well taken care of, including protecting her from any interference from anyone or anything that may deviate her from her care. They were always communicating with me on her status, her care, and or anything that she may need. We lost our aunt this year(2020) from natural causes, but on her home going service, a few of the staff came to speak about my aunt that made me feel just that much more appreciative of their team. I know my aunt [name removed] is smiling down from heaven when she heard what the staff had said about her, but as someone who was in charge of making sure she received the best care we can afford, Preston House was definitely well worth it! From my family, thank you staff of Preston House for all the things that you've done to make sure my aunt [name removed] was comfortable, taken care of, and safe.

This a a great place for your loved one. My Mom has been there for 1 1/2 years and never complained. She often says if she can’t be home she can’t think of any where else she would rather be. The staff is pleasant and always willing to help me with questions or concerns with my Mom.

This is a wonderful community! Because of the smaller size it really has allowed all the staff/care providers to gain a personal relationship with all of the residents, and you can see it right away. It really feels like one big family at Langston Place! When people care for your loved ones, and love them like you do, it gives you the biggest sense of peace you could imagine! I trust Langston Place, and so should you!

Compared to other communities, Northstar is very good. The community never had an unpleasant odor. The staff is always very friendly and helpful. Even during the Covid-19 pandemic and ensuing community lock down, they have been good with communicating with us over the phone. Generally, the care was very good and there was nothing major that came up. For my mother, who was perhaps less likely than some to participate, the activities were good. We thought the pricing was also very standard for what was being offered.

The community was always spotless. The staff was wonderful. They learned all of our family's names and always greeted us by name. Occasionally, they needed some help with getting my mother her medication exactly on time, but they never missed getting her medication. They helped us with everything caring for my mother. They were very responsive with our requests for assistance if mother needed anything. Mother wasn't so into the activities, however they did have activities available for the residents if they chose to participate. The food was not quite restaurant quality, however it was good. I would eat at the dinning room with my mother quite often and the food was always good. Definitely a good value for the price given the level of care. If I ever needed it, I would be happy to reside here. They are very loving.

They are far better than the last community we were at. The quality of care here is really good. The building is clean with no odors. The food quality is good. During the pandemic, the staff have been really on top of things with communication, letting families of any changes, and offering facetime visits. The staff are friendly and caring with a mixture of personalities among the staff.

Wonderful community with caring staff and happy residents. Food is outstanding. A must see 5 star.

I was really impressed how they tried to incorporate things in my dad's life experiences into activities for him. It is really reassuring the way the community is set up for memory care residents. I like that it is a smaller community. I feel very at ease with the director and all of the staff I have met. I do feel comfortable with my dad being there because I feel he is being well cared for, especially now during COVID.

My sister had a VERY positive experience at Chandler Place Independent Living, where our cousin still lives. [Name removed] was typically there to greet us at the front desk as we came and left. [Name removed] is a great chef and there was a generous choice of foods. [Name removed] (left to go to another facility), but he was the heartbeat of CPIL and was available 24/7. [Name removed] plans lots and lots of activities throughout the day and off-campus excursions, so that there is no fear of boredom. [Name removed] may be in finance, but she is all heart and was the tipping point for my sister choosing CPIL. She is the real deal and you can trust whatever she tells you. At one point, I wound up needing to stay in my sister's 2nd bedroom for a few weeks, and the entire staff was SO kind and accommodating! CPIL is a nice balance of freedom and yet feeling protected. And who wouldn't want their weekly (light) room-cleaning service that is included with the base price??? If my sister and/or I ever need an independent living facility again, Chandler Place will be our choice!

My dad’s time at Carolina Reserve was really great. The staff took great care of my dad. I was so glad we found Carolina Reserve when we did. My dad has been three different place and I looked a lot too so I have seen a lot of communities in the area. Carolina Reserve is a smaller community and they give the residents a lot of one on one attention. They treat the residents like family. To my knowledge they have had no cases of the virus which says a lot about their protocols and that made me happy and feel secure.

The staff are very caring and personal with the residents. They treat everybody they are like individuals not like patients, and really get the know them. The staff know all of the residents by name, which we like. When we visit, the staff know all of our family members by name as well. This place has really been a great place for my mom.

I love Dalton Place because they were so good to my sister [name removed]. Later she had to move to memory care which was great. They always had activities for everyone. cant say enough good things.

Being in the time of Stay-At-Home Orders due to COVID19, the representative at Carolina Reserve was very accommodating, answering my many questions, addressing my concerns and taking me on a personal tour via FaceTime. I was impressed by the facility in general and also the Staff, taken unawares by the impromptu FT tour, who greeted me and continued with their duties. I was directed to the MedTech for some specific concerns, which he answered more than satisfactorily. Overall...very good impression.

Very impressed at our visit! Facility is bright and welcoming. Liked the concept of a circular layout in the memory care area which keeps residents close to the action at all times. Feels very much like a home and quality of care seems excellent.

[Name removed] was very attentive and informative. Everyone at the facility was very friendly. This was our first experience and didn’t really know what we were looking for yet. My Mom believe she is not ready to give up cooking yet, so we need to research independent living. This might be an option for her later.