Morningside Elite Management

Sunrise of Exton was sorely understaffed. And the staff were not welcoming. The facility was very clean. The food was okay. But being short staffed brought on obvious complications. And they actually resorted to medicating my mother so that she would not be the challenge that she was, instead of using skills to work with her. They came highly recommended, but the experience was highly disappointing.

I don't think very highly of them. I only know Memory Care, and not Assisted Living. But the Memory Care unit I would not recommend. Some of the employees working in that unit did not even know what dementia was. So I would not recommend it at all.

Don't put your family member in this place. Team members, especially those at night don't care about the residents and can be nasty at times. Constantly in and out of rooms, most time not announcing themselves. They don't care about privacy. They don't know how to fold laundry or clean rooms properly. Food is nasty, and the never get orders right. The only positive thing about this place is the daytime (M-F) concierge, she's wonderful, very helpful, and very pleasant.

It's a 60-person facility, and I feel like your loved one is often lost in the shuffle. The staff end up confusing individuals with other residents. If your loved one is a 1 or a 2 level, they'll probably enjoy themselves in the facility. But if they need a higher care level at a 3 or a 4, you're going to be disappointed in the facility. My loved one's cleanliness/hygiene is very poor. Oftentimes her clothes are saturated with urine down to her socks, her fingernails are dirty and completely black, her hair is unwashed. It's very sad, and I'm so disappointed. We ask them to address those things all the time, and they say she has accidents all the time and is having issues. I ask what I can do to help, but they won't allow me inside. And they haven't allowed really any type of in-person visits beyond the 20-minute visits in a sequestered room, even though our family is vaccinated. I don't understand that. When it comes to cleanliness of the facility, if you look at any of the chairs that are cloth and can't be wiped off, I would say 90% of them have feces on them. You can see stains that haven't been wiped off. It's so gross. I've looked into moving her, but none of the other places in the area have availability.

I cannot recommend this facility. It has gone down hill since covid. Many residents have moved out and high turnover from staff. The staff are not happy to be there and it reflects on how the residents are treated. This is just recent however prior to covid under different management this were better. Service was great, my mother enjoyed being there, the managers responded and followed up in time, the staff were wonderful, food was great and the activities team was wonderful and kept residents very busy with creative and fun programs. This new Executive Director is terrible and has no idea what they are doing, poor communication, poor coordination, food is terrible, new staff does not respond to residents in time and residents are left waiting for caregivers for hours, residents have nothing to do, my mother was bored out of her mind and depressed because the new activity team is terrible, corporate does not care i've reached out and they are no help, I moved my mom out of this place.

If you want exceptional care for your loved one, it is not Poets Walk Sarasota. The turnover rate is 200%. They have had 5 DON in a year. 3 maintenance supervisors. 2 ED, 3 social workers, and tons of front line staff. The staff are not properly trained. They are on their cell phones all the time. No one seems to care.

None of the staff , management or corp care about the residents. All they are is money in their pockets. No training for staff. 200 % turnover. Cant keep a head nurse, have had 5 in a year. The best part was the activity department but the Director quit after being forced to after testing positive for Covid. Think 3x before you put your loved one there

I highly suggest you think twice about putting your loved at Poet's Walk. My father was in there for almost 2 years. He recently passed in Dec. There are serious employment problems here. Other than the Chef not one of the heads of any of the functions are still there. There has not been a head nurse in over a year. People start then they quit or are fired. Covid-19 was an issue to move him out of there though I had every intention of doing so in the next couple of months. Sadly he passed away before I could. There are very good facilities in and around Sarasota. When you are looking, do check in the longevity of the staff. That will tell you a lot.

Do not consider this place. The residents are neglected , the staff does not care. The management just turns a blind eye. Corp does nothing.. The food is ok, the activities are good. Place is a mess

neglect derelict of duties liars ignorant rude lack of communication with your loved ones understaffed lack of basic needs for residents lack of support from corporate headquarters on down mother diagnosed with covid 19 on [date removed] passed away on [date removed]

Some of the staff members were very good and other were not. We were extremely unimpressed with this community, they did an inadequate job with the care services, this was their job and they were terrible at it. What they did was wrong, they did not take care of our loved ones safety and she injured herself badly.

Two days after our loved one moved in they didn't pay attention to her and she fell out of bed and broke her hip. The care at this community just lacked. There were times we had to clean up after our loved one because sometimes they didn't. Most of the staff were friendly, and some weren't it just kind of varied.

Our loved one was in memory care, and we felt the staff was shorted, handed and certain things that we were promised didn't happen. The food at this community was excellent when we first moved in, then they had a chance in chef and it went down hill. Overall what you see in the tour seemed very nice, it was very showy. The overall communication at this community was lacking. On the bright side they have not had one COVID case at this community.

Terrible place took my mum away from there. So disorganized.

Not that confident they will do a great job with loved one. Got the feeling it was more about the money than the overall care. I was introduced to the Executive Director as well. I will try somewhere else.

Try to call Front Desk Associate not helpful. It took me 3 times to be left on hold for 7 minutes. So I sent an email this morning to [name and date removed]

Placed Mom here for 5 months in 2017. There were no activities for the memory care floor. Mom became very sedentary and arthritis got worse. Mom was doing worse when I removed her from the facility than when I placed here there. Very little response from management when suggestions were offered. It was very a frustrating experience for me. Happier since I removed my mom from this facility.

No independent living. Assisted living only. St. Ursula's Church brings celebrates mass at facility on Thursdays. Facility does not provide transportation to Sunday mass. I politely ended inquiry here because Mom had to give up her daily mass when we took away the car, I don't think she can give up her Sabbath too.

Really not confident they would do the best job for our loved one. They fussed more over renovations and did not seem all that interested or even in tune with care for a dementia resident.

This place is horrible. It looks very pretty from the outside, the lawn is well manicured, the downstairs sitting area looks great, there's water offered & some activities however when it comes to asking questions about your loved one there's no one in charge. They currently have the marketing director acting as the interim director. When talking to her, I Informed her that every time I visit, my loved ones room is a mess, smells like soiled clothing, food everywhere, I saw 2 baby roaches and I can never tell if they are assisting her with the bathroom or bathing b/cthere are always feces in her clothing. Last week my loved one was locked in the hallway in tears. She told me that they had locked her out of her $5k a month room. The staff member upstairs confirmed this saying that they had been given orders of 24 hr lockdown for the 2nd floor residents. When discussing this with the ID she said that we should have recieved a letter and a call from the past director but that she wasn't doing her job properly. She said that they should have activities on the 2nd floor like the rest of the floors but they were working on that so in the meantime, she would be locked out of her room unless we brought her downstairs. She also said that we would receive a notice of rent increase soon. So, we send our loved one to an upscale living facility to be locked down in a hallway w/ roaches and a 2:30 ratio of caretaker to senior w/no directives and multiple unanswered calls to corporate?