Metro North Carolina

Momma's suite is perfect for her. It's large enough for her to fed her queen size bed two nightstands dresser and a loveseat. The facility is extremely clean. The staff is absolutely amazing patient thoughtful and caring towards my mom. I actually walked to visit Mom two days ago, and before the staff that was allowing me to enter, noticed I was there I was watching her comfort my mom just loving on her. It totally touched my heart!!! She's only been there for two months, but so far so good. Yes, I would absolutely recommend this Assisted Living facility to others and I have been.

Grand Villa Assisted Living sets a high bar for affordable senior care in our area. Having worked alongside many local facilities, I have a clear view of how different communities operate. Grand Villa consistently stands out for the exceptional care they provide in an assisted living setting. With their recent renovations, outstanding staff, and reasonable rates, it is always a top choice when helping seniors find quality placement that won't break the bank.

Listen, take the tour, ask questions for example showering how many times per week, policies on medicines, food in room vs in dining area, visitations washing of clothing/bedding, LISTEN!! Ensure your payment is on auto pay EVERY THING in writing.

I was so impressed with Grand Villa that we signed up to have our family member live there. They helped with the move. Everything was so easy. I can't thank "A place for Mom" enough!! We are so pleased with our decision. The staff are fantastic. We started out with a double room, but had to move to a memory care area.

Moved in recently and everything has been great. Mom loves the food and activities.

Staff is kind, food is good, still setting but good so far.

THIS FACILITY IS THE TOP-OF-THE-LINE BUILDING. THERE ARE FAMILIES THAT ARE EXPECTING A SKILLED NURSINF FACILITY AND THIS IS NOT WHAT THIS FACILITY IS. THERE ARE FAMILIES THAT CAN NOT TAKE CARE OF THEIR OWN FAMILY AND DUMP THEM OFF HERE. ITS A SHAME STAFF MEMBER HAVE TO PUT UP WITH THE RUDE FAMILIES.

Our family has been very pleased with Cambridge Hills, we would definitely recommend this community to other families based on the experience we have had so far. It looks much more like a homey place rather than a hospital setting. Our loved one absolutely loves the meals and dining service that gets higher than 5 stars.

The assisted living area of the facility is good if the person is pretty much capable of much of their own care. The memory care unit offered more care and the staff were very attentive. The cost of this facility is very reasonable. One drawback that I saw was there was no skilled nursing area. Overall the facility was clean and the staff was competent. They did seem to need more staff in the assisted living area. The resident I knew there was in both units. She was only in the facility for 6 months and passed away in May.

Welcoming, caring, thoughtful staff. Residents appear very well cared for and happy with daily get- togethers, if wanted.

Staff at this facility was aware of a client who was stealing from other clients .... staff means CNAs management, maintenance personnel even cleaning crew were aware but yet nothing was done before thief back in September ..... this is similar to other issues within the facility that are NOT resolved

If you value and love them and want the best for them, please don’t put them here. If there is a positive review, it’s fake and so is the description of the place, for the most part. Horrible place . I visited today, party time among employees, staring at a blank tv ( what no Christmas movie ) Uncaring attitudes, poop smeared all over bathroom wall, a general unkemptness among the residents, they just didn’t want to do their job.

Extra money for services not an explanation given. Still not feeling good about giving my approval to.

Almost everything could be improved! I would not have my brother stay there again.

Please do not put a loved one in this facility. The staff is untrained and do not care about the residents. The medicine is not given properly or at a specific time. If your loved one is in the memory care ward, be very afraid. The residents are not treated with any respect or care. The food is all processed and comes out of cans or frozen. No fresh vegetables are ever served. The place is not like the pictures. Children going to summer camp have better accommodations than the residents here. The beds are little more than cots. The facility is very old, and the bathrooms are permanently dirty and stained. Please do not put your loved one in this facility.

I would not recommend this place to anyone with a loved one who needs care. I had my brother at Grand Villa Living in Winston-Salem, and unfortunately, my experience was extremely upsetting. I feel that they did not properly work with or care for my brother, and I am now having the situation investigated because I believe he was not given his medications as he should have been. My brother almost died two weeks ago, and I believe neglect played a role. He ended up back in the hospital and was there for less than 24 hours after being at the facility. What was especially concerning was that I was given several different stories about what happened to him. I was told four different versions of what happened, and I felt like the staff was not being honest with me. They were very nice and welcoming before I placed my loved one there, but once I decided to take him out, the attitude was completely different. [name removed] in particular was very rude and hateful when we were taking him out. I also feel that the amount of money involved was completely unreasonable given how little time my brother was actually there. They received thousands of dollars, including $[removed] for the month of August, even though my brother was there for less than 24 hours that month. I am extremely disappointed and upset with this facility. I feel sorry for the residents who cannot speak up or take care of themselves. Based on my experience, I believe this place needs to be thoroughly investigated. I would give it zero stars if I could.

the RCC is very rude. She doesn’t know how to talk to employees or residents. She needs to dismiss herself from this facility because her talking is very rude. She does everything with the attitude and doesn’t know how to talk without an attitude. I want to talk to someone about getting her out of the building

I have had the worst experience in healthcare at this facility for my mother in-law. The facility itself is horrible as far as care, and reliability. They are too short staffed to even have their doors open to accept patients. Then there is Eventus whole health, that provides physicians, medications, and the patients records. All of which are under different companies for their patients. No one knows what is going on. The communication for this facility and their management are the worst that I have ever experienced. And, I've been in healthcare for 40yrs now. I hope that you have luck finding somewhere else to place your loved ones. I will never recommend this facility to anyone, especially under the current management.

My friend [name removed] and remember this name because he is going to be the reason this place gets investigated. This place is all about money but [name removed] received [removed]mthly and there was no issue with that when he moved in(remember this part). The day before yesterday this facility pretty much dropped him off at ECU ER and a social worker called me and said the facility doesn't want him back so she is looking for a rehab that will take him. An employee called me the night they took him and said his leg was swollen and he had to go. The next day the ER called and said that the assisted living does not want him back. He didn't even have his clothes. He is somewhat mentally disabled and he told me they gave him discharge papers for[removed] th but they never called or emailed me. They didn't even say why he had discharge papers. After researching I found out [name removed] is not the only one they've done this to. Something is shady about this place and I'm talking to legal aid and an obudsman.

My friend [name removed] and remember this name because he is going to be the reason this place gets investigated. This place is all about money but [name removed] received [removed] mthly and there was no issue with that when he moved in(remember this part). The day before yesterday this facility pretty much dropped him off at ECU ER and a social worker called me and said the facility doesn't want him back so she is looking for a rehab that will take him. An employee called me the night they took him and said his leg was swollen and he had to go. The next day the ER called and said that the assisted living does not want him back. He didn't even have his clothes. He is somewhat mentally disabled and he told me they gave him discharge papers for April 27 th but they never called or emailed me. They didn't even say why he had discharge papers. After researching I found out [name removed] is not the only one they've done this to. Something is shady about this place and I'm talking to legal aid and an obudsman.