Merrill Gardens

This is a beautiful community with caring staff and good food. The could maybe do a little more to get my mom to be involved in the activities and prompt her to come out and participate more. They have activities like movies, bingo, coffee chats and more for the residents to do to stay busy. Overall it has been a very good choice I would recommend it.

Our family had an in person tour and this would have been our second choice, it just came done to cost.

The tour went well. This community was closer to home. I wish they had a balcony because that was the deal breaker for us.

They had a mix-up with regard to scheduling our tour appointment. No one was there to help us, so we had to reschedule, which was difficult juggling our schedules. The tour was fine when we were able to make it happen. They just didn't make the best first impression.

Our family had an in person tour and we liked Merrill Gardens, but the reason we decided against it was because of the busy atmosphere, we thought it would be a little to overwhelming

My mom has been complaining about the food and food service. I was at the facility today and there was only one server for the dining room. I don’t know if you have supply issues, but she prefers orange juice with her breakfast but was told you were out. She also said the food quality has gone down.

I think it's very good as an overall place to be. Compared to other places I visited, It's right in the middle as far as being updated, meals, and activities. The affordability is still there based on all the updates. The staff have been very good. My loved one can be a tough egg, and they've actually been able to get him to go do some activities, which I didn't think would happen.

If you can keep your loved one at home keep your loved one at home for memory care it can be tricky. They have activities like bingo, sing a longs, word problems and more for the residents to keep them busy.

Standiford Place is a great facility. We chose them because of the value for the money and they were the best out of all of the ones that we looked into. My father in law loves the food served. His apartment size is very comfortable for what he needs. I would recommend them to others looking.

My loved ones really like it there. The food especially is so much better than the place they were at previously. They are slowly getting into participating in the activities. Our one huge complaint is the internet service. Merrill Gardens includes basic internet in their monthly fee, and still, two months after moving in, my loved ones are still struggling to get internet. They were finally told that their apartment had never been set up for internet, and also that the people that lived in the apartment before them had not disconnected their service. I'm not sure how both of those could be true at the same time. Either way, the internet provider finally came in and set up the apartment. But now the signal is so low that most of the time they cannot get through to the internet, which is really stressing my loved ones out. They're getting very little help from Merrill Gardens. And I personally feel like it is a Merrill Gardens problem. We are not the only ones with complaints about the weak internet connection. We can't even get services like Google Home set up because the signal is so weak. But other than the internet, my loved ones are very happy there.

Our family had an virtual tour and the reason we did not choose this community was the price, it was a little to expensive.

Our family had a partial virtual tour and in person tour so it was a little odd. We met with the staff in person but then virtual toured the community. We were able to see the rooms, but the community overall just seemed a little to dark.

I would recommend the community to others to for their loved ones. The staff try hard to assist the family and the residents. My loved one doesn't like the taste of the food. The staff seem to be friendly.

In spite of lack of employees the staff bends over backwards to make us comfortable and with a big smile on their faces.

Good value friendly people. We are well taken care of.

They're very cooperative and friendly. It's a very nice place and looks exceptional. It's decorated nicely, and they decorate for the different holidays. It's just a very pleasant atmosphere. I would live there myself. Really the only issue is the food is not up to par. My loved one and the other residents complain daily. I've complained to Truewood, and they say they have a new cook. But it hasn't improved with the new cook.

Have only been here about 5 months, so far for me I like. There are some issues with maintenance that are inconvenient(but being addressed). Food is good and I feel pretty safe here, employees are friendly. Project Manager is making changes. There is transportation available but only 1/2 day from 7:00 -12:30. I think but you can set up ride service with West Coniva transportation service or access. (you have to do that) I would say is not perfect, but to month as a good choice.

Since covid maintenance is not working at all. I would just advise to be aware. There are a lot of promises made but there is not as much follow through. This is mainly with maintenance and the urgency to respond to the request. My mom is with nice people but all they talk about is all of the issues but she is happy and that's what matters.

This is our first experience but we are happy with the community and it has been a good experience. They have activities like bus trips, singing sessions, bingo and more for the residents to do to stay busy.

We chose Truewood by Merrill because of the value for the money as well as the convenience for me so I can be there quickly if need be. The layout of the facility is nice, it is 2 floors and the lower level has the dining room but then the activities and the residents rooms are all on the second floor which is nice. Overall, I would recommend to others looking.