Merrill Gardens

My Mom went to live in Memory care at Pine Rock Manor in May 2024. She did have an adjustment period but now is very happy and smiles a ton! She takes part in all the church services, concerts and activities of which there are many. The staff is very accommodating and you can talk with the nurses whenever you'd like to as there is a dedicated nurse option in the phone tree. They have eyes on the residents all the time and get to know them pretty well. Memory care has very unique challenges with each and every resident as (lets face it) they can do some strange things. For example my mom put her dentures in the toilet. Why? Who knows, bless her heart! Now staff takes away her dentures and returns them in the morning! All is well. It is a very challenging environment for staff but they do a great job! Staff tries hard to personalize care for everyone. I'm sure it's not a good fit for every person that comes to work in memory care. Lots of patience is required!

We were impressed about the staff's long time employment. They have always been very helpful. We have not had much interaction with the administrative staff, which is why I cannot answer question #5.

It is a little expensive but overall great experience.

5 for everything! Excellent facility and staff. Staff is very welcoming and friendly. They help to get the residents involved with activities. My mom has been very happy. The one bedroom apartment is very nice and spacious. We love that housekeeping is included!

We have had a wonderful experience at Merrill Gardens! We were looking for shelter after my husband and I loss our home of 35 years in the Eaton Fire. The staff at Merrill Gardens was very accommodating and made sure we were able to find a place to call home. We moved in with no furniture and a few clothing items, but the team at Merrill Gardens, specifically [name removed], worked tirelessly to get us some furniture, essentials items, and a bed to start us off with. The food here is also a big plus! We have enjoyed the various activities they offer in the community and getting to know everyone here!

With my sister keeping me company, we visited Merrill Gardens. When we arrived, we were met by [name removed]. What a very pleasant young man. He had a welcoming smile, was so patient and answered any questions that I had. He sparked my curosity and took my sister and me on a great tour of MG. The entire tour made me want to make a change to such a beautiful place. Everyone that we met was so friendly and expessed their positive feelings about their " new " home. [name removed] played a huge part, in helping me decide about MG. He is an outstanding sales person and hopefully, he is being compensated accordingly. I am preparing now, for my move.

We recently met with Brayan Antunez at Merrill Gardens, in Kissimmee. We had spoken on the phone before our visit. We were given a great tour of the facility, [name removed] knowledge was so helpful. No matter what our questions were, he had an answer right away, we did not have wait for him to ask someone else or go look it up. We found the reality of his descriptions, to be very accurate. It is not easy to move a 90 year old parent to a new place, which will be his home now. [name removed] made the process appear to be seamless, we are confident this will go very smoothly, and our choice will be a success!

I would tell others looking to just talk to staff, nurses, ask questions regarding the care of your loved one. How they handle emergencies , communication to the family, etc.

We found that Truewood had that down home ,comfortable feeling with the neighborhood approach to transitioning into an ALF. Mom felt overwhelmed at first, at the prospect of moving into an assisted living facility but with Truewood and the staff they were very welcoming and it made her feel loved and cared for.

I give them a 5 on everything. [name removed] (I don't remember his title) was amazing. We tried to move both my parents from [removed] over a year ago. That didn't work out at the time. There were problems at [removed] and my father ended up in the hospital and then a skilled nursing facility. We tried to move them both to Truewood at that time but my father's behavior was causing problems. I understood. The only place that would accept my father was [removed]. The facility was not great but the staff much more involved. My father passed away soon after moving. We were then able to move her into Truewood. It's been great. I am so grateful for the care she is receiving and the communication we have with the facility. I'd be happy to answer anymore questions. My life has calmed down a bit.

Great experience and all staff and administration very supportive! My mother's placement and care has been a very positive experience! I certainly would highly recommend Mission Ridge community to others!

My Dad went into TruWood as part of the assisted living family. The staff was very caring and it was well managed. He had to be moved to memory care. The staff was amazing. They kept them engaged and busy most of the time. We would choose TruWood again .

It's just very expensive no matter where you go. The facility is very nice. The front desk people are so friendly and helpful. The staff we've meet so far are all kind!

All 8 categories I would give a 5. My mom is SO happy there. She will be there a year this month. It was very easy for mom to make friends and get involved. The dining room staff is so helpful and friendly. The front desk people are extremely helpful at all times.

We put my grandmother at Mission Ridge about six weeks ago and she is flourishing. The facility is incredible. We are lucky to have this as a resource in our community. The cafe has exceptional food. They are beyond helpful, even in independent living. The space is clean, new, and perfectly done.

My mother and father moved in late January. Every staff member here is exceptionally great and friendly. The access to 24 hour nursing staff is also a great benefit. This was the best choice for my parents and the location is amazing.

The family feel is one of the best things about Truewood. Everyone who works there makes my mom and myself feel like family. When she was in hospital and rehab, several would text me just checking in. And all the warms hugs when she returned just totally made her day

The staff is very kind and caring. They treat everyone with respect. The facility is clean and it doesn't smell like urine. My dad was happy there.

After researching several senior communities and visiting many of them, my brother chose Merrill Gardens at West Chester. [name removed] was wonderful - she led us through two separate and comprehensive tours of the community and patiently and completely answered all of our questions. She and the overall community were welcoming, vibrant and friendly and my brother felt very comfortable. While there are a number of good senior communities in the West Chester area, Merrill Gardens stood out. Fast forward a month and my brother is loving being part of the Merrill Gardens community - the staff is great, the amenities are top notch and he raves about the food! We heartily recommend Merrill Gardens for senior personal care and independent living.

The faculty and staff are very friendly and supportive of the residents. They get to know them personally and are very helpful when needed